The hotel was in a great location and easy to find, so we booked it - even though it was very pricey ($175.00). The lobby was nice and it looked clean. Our room was not exceptional, but it was clean. The hotel staff was very congenial and pleasant. We enjoyed the beach and fireworks and fell into bed at 11:00 p.m. Around 2:00 that next morning the fire alarm went off. We naturally took the seven flights of stairs and promptly exited the building. We waited outside for 45 minutes while the alarm continued to blare. A fire truck never came to the scene. We did not see any management. There was no communication with those of us outside in our pajamas. Finally my husband went inside to find there was only one staff member on duty. He was frantically answering telephones and trying to calm down the hotel guests. Rumors were flying around to everyone that the management had cancelled the fire truck run (because they would be charged extra money if it was a false alarm) Families did not want to head back to their room without a fireman declaring that all was safe. We were told not to worry about it, the manager on duty thought it was a false alarm, we should go back to our rooms. You can imagine the angry guests by this time. Finally one of the guests called the fire department on their cell phone and within 2 minutes the trucks were there. We were standing outside for 2 hours in the middle of the night with two small children waiting for a fireman to declare all was well. Needless to say many people left the hotel and demanded their money back. The manager told us that if we would stay we could sleep in and not have to check out until 1 pm the next day. That next morning we were informed that we had to be out by 11 and that there was no discount, or money back or any apology for the disaster the night before. I do understand a "false alarm", and I would have never asked for any apology, discount or my money back for such an event. However, under the circumstances 1) the management would not call the fire department, 2) we were kept waiting for 2 hours, 3) they did not adhere to the promise that we could stay later because of a short night.... I would never recommend this hotel to anyone.
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- Also Known As:
- Silver Beach Saint Joseph
- Hotel Silver Beach