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“In the Middle of a Remodel - OK Stay” 3 of 5 bubbles
Review of Four Points by Sheraton Saginaw

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Four Points by Sheraton Saginaw
Ranked #3 of 23 Hotels in Saginaw
Certificate of Excellence
Detroit, Michigan, United States
Level Contributor
114 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“In the Middle of a Remodel - OK Stay”
3 of 5 bubbles Reviewed December 1, 2013

We last stayed at this property several years ago before the remodel, so we were pleasantly surprised at the upgrades to both the interior and exterior of the hotel (as of late November 2013). The exterior is very modern, well-lit, and tastefully done. The rooms are also nicely done, with new wallpaper, paint, a completely remodeled bathroom, and modern furniture. The shower-only bathroom is nice for most travelers, although the glass enclosure seems like it might break if the shower door is closed too harshly.

The lobby is very modern, with a friendly staff. Computers are new and responsive. There is also a nice firepace just inside the front door, which pumps out heat and is very welcoming.

The pool area was well-kept and the water was warm, despite being a shared indoor/outdoor pool.

We understand the hotel is undergoing a major remodel, however, the floors in the hallway were filthy. A quick vaccuum would have gone a long way to at least make it look cleaner.

The walls between the rooms allow sound to carry between rooms. The vents in the bathroom are worse. I have said this of many hotels, but why has the option of a fan-only mode for the HVAC disappeared? This feature allows background noise to filter out hallway and neighbor noise. Without it, the room is prone to all kinds of noise--bad for light sleepers and kids. More and more hotels are going away with this feature, which means more and more poor nights' sleep for me and my family, despite the extremely comfortable beds.

The hotel is very close to all the big Saginaw shopping, and about a 20 minute drive from Frankenmuth.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stirfry300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, December 3, 2013
Dear stirfry300:

Thank you very much for your feedback regrading your recent stay at our hotel. I am pleased that you like the renovation progress and that which is complete. Although we are almost complete, there are still a few items that remain on the list, especially the hallways, of which I admit have taken a beating during this process. I am excited to report that as of this point in time, the 6th floor has new carpet, vinyl and lighting in the corridor, and 5 and 4 are underway. We certainly will take extra time to address the cleanliness issues of the remaining hallways!
I also appreciate your feedback with regard to the HVAC unit and will pass these comments along to the project folks that handle the programming of the units!
I can't wait to hear your reaction when everything is 100% complete (including the restaurant!). I appreciate your patronage and look forward to your next visit.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Fergus, Canada
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed November 11, 2013

I read quite a few reviews and was worried what to expect! This property is doing renovations but was definitely not a hassle. The front desk staff were great and very helpful..the rooms were clean everything was new..very convenient to shopping, restaurants.. the pool was great it was half indoor and half out...
definitely was worth the money! had a great stay

Room Tip: I added that the breakfast was poor but they did tell me that their restaurant was closed so to be e...
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  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jannieannie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, November 21, 2013
Dear jannieannie1,

Thank you for your review. We are pleased that you enjoyed your recent stay and we appreciate your patience as we near the end of our renovations! Hopefully we will be announcing very soon the name of our new restaurant partner, and plans to offer a more substantial breakfast option. Stay tuned for updates, and check out our Facebook page, as we have posted many before & after photos of the renovation progress! We look forward to your next visit, as well as to your continued feedback!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed September 29, 2013

I stayed in this hotel in 2009 and was happy to book again. I dont have any outstanding memories of my first visit apart from how nice the staff were, but I remember my room was fine, there was a restaurant, and a swimming pool I didnt go to.

I found on this trip that the hotel is basically being completely remodelled and there a contractors everywhere. The front of the building is shut so you have to go round to a temporary reception at the back. I was in a renovated room which was fine, the unrenovated areas leading to it are obviously desperately in need of the contractors attention, and very threadbare, so it's good that they are doing it.

The restaurant is closed, as is the pool. There is a pretty limited cold breakfast on offer in one of the meeting rooms in the morning.

The staff are still as charming as ever and making the best of it, and I am pretty sure I recognised people from years back on my first trip. The contractors are also very nice, and I enjoyed chatting to them as we all waited for the currently unrenovated elderly elevator to make its way up and down to our respective floors. However based on how long it seems the renovations have been taking I cant help but think Sheraton would have been much better off just closing the hotel, blitzing the work, and then reopening when its done as currently, (I hate to say it) its not really in a state to have guests at the room rate they are charging. It looked like it will be great when its done though and I look forward to seeing that.

  • Stayed September 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ruggedtoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, November 21, 2013
Dear ruggedtoast,

Thank you for your feedback regarding your recent stay. I apologize for any inconveniences that you encountered relating to the renovation process. Although it has certainly been a "trying" 12 months for us, the final product will be one that should delight everyone. It most definitely has turned out to be a much more extensive renovation than any of us had planned at the start, however we have corrected many issues as they were discovered and we are nearing the end.
I appreciate your patronage, and your patience and I look forward to your next visit, and hope you will take the opportunity to stop by and provide me with your personal feedback. If I can be of any further assistance, please feel free to contact the hotel directly and ask for me, and I will be glad to discuss our progress!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Bend
Level Contributor
151 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed September 28, 2013

We had been driving all day and needed to stop someplace for the night. We pulled over and checked the prices on the hotels in this area. We came across the Sheraton, the hotel was undergoing remodeling so the price was low. The staff was friendly, the room was new-clean, very comfy. The construction was not to bad but we did get a deal on the price so no complaints.
great stay

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank michd61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, November 21, 2013
Dear michd61,

Thank you for taking time to provide feedback regarding your recent stay. I am pleased that you enjoyed your stay and the renovated rooms of the hotel. We have made quite a bit of progress since your last visit and are currently in the process of renovating the hallways of the guestroom tower! The transformation has been amazing and we can't wait to show off our finished product to everyone! I appreciate your patronage and patience as we wrap this project up, and we look forward to your next visit!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 24, 2013

As noted in other reviews this hotel is undergoing extensive renovations. If my room was typical, the renovations are worth it and well worth waiting for. The remodeled rooms are very modern. Very comfy. Flat screen TV, desk and work area and strong free wifi. And the bathroom was OMG great. I wanted to STAY in the shower, it was that good. Staff was friendly. The surrounding area wasn't much tho. Still, when they finish the renovations this will be a very pleasant stay.

Stayed August 2013, traveled with friends
Helpful?
1 Thank Paintergal120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, August 28, 2013
Dear Paintergal120,

Thank you for taking the time to review our hotel and to provide feedback regarding our current renovation! As we are very excited to complete this renovation, we are enthused to receive feedback from our guests.
While the process has not been an easy one, nor has it been without its challenges to our guests, we are confident that the finished product will have been worth all of our discomforts!
I am excited to hear that you appreciate the changes we are making, and I know you will love the final product!
We appreciate both your patronage and your faith in our hotel, as we move into the next few phases of our "transformation"! I am sure you will be delighted the next time you return to Saginaw and visit the "shining star" that we will have become.
If I can be of any further assistance, please do not hesitate to contact me directly at 989-790-5050. I look forward to your return and anticipate your next review of our hotel!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed August 11, 2013

Just passing through area so not a great comcern but this hotel is currently under serious construction... We were given newly reno'd room which was great and bathroom perfect... As always Four points doesn't provide toiletries just dispensers in shower...newly discovered pet peeve of mine is that this chain doesn't line their room trash cans...staff super friendly and helpful, not all rooms come with mini fridge or microwaves... Free breakfast until Sept because hotel restaurant closed for reno, area full of places to eat though...pool ok but closed the 2nd day we were there for reno... Pool has in/outdoor feature... Gym has cardio and ab equipment divided between 2 rooms cuz of reno... If you can carry your bags stay on lower floors by stairs, elevators really slow... I guess once construction done and based on our updated room, it has all the elements of a great hotel...location, friendly staff, great comfy and clean rooms...

Room Tip: Ask for a newly renovated room, & for now, near stairs ... Elevators are really slow... Maybe th...
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank beendaredunwut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick R, General Manager at Four Points by Sheraton Saginaw, responded to this review, August 28, 2013
Dear beendaredunwut,

Thank you for your feedback and for taking the time to review our hotel. As you have observed, we are definitely "knee-deep" into our renovation. It is with great pride that I can report that at this time we officially have no "old rooms" left in our hotel, as we just began the final phase of the guest rooms! We are currently also renovating the indoor/outdoor pool area, courtyard, and fitness center. In the coming weeks we will embark upon transforming the front desk, lobby, main entrance, and finish the exterior of the building. We are very close to announcing our new restaurant partner, which I am confident will delight all of our guests, and we hope that the new restaurant will be open by March of 2014.
We appreciate your patronage to our hotel, and your loyalty to the Four Points brand, and I am certain that you will enjoy all of the changes once complete! I look forward to your return and to your next review of our hotel!
I appreciate your patience during our renovation, and if I can be of any further assistance, or you would like an opportunity to discuss your recent stay further, please do not hesitate to contact me directly at 989-790-5050.

Best Regards,

Rick Rautanen, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Saginaw

Property: Four Points by Sheraton Saginaw
Address: 4960 Towne Centre Road, Saginaw, MI 48604
Phone Number:
Location: United States > Michigan > Saginaw
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Saginaw
#6 Family Hotel in Saginaw
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Saginaw 3*
Number of rooms: 140
Official Description (provided by the hotel):
Four Points by Sheraton Saginaw hotel is near Birch Run Premium Outlets, Frankenmuth's Little Bavaria, Dow Event Center, and Saginaw Valley State University. We have free wifi and meeting/event space. ... more   less 
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Also Known As:
4 Points By Sheraton Saginaw
Four Points By Sheraton Saginaw Hotel Saginaw
Four Points Saginaw
Sheraton Saginaw
Saginaw Sheraton
Saginaw Four Points

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