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“Fantastic Stay”

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Hampton Inn & Suites Saginaw
Ranked #1 of 23 Hotels in Saginaw
Certificate of Excellence
Mississauga, Canada
Level 4 Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Fantastic Stay”
Reviewed September 16, 2013

We stayed at this hotel for the girls shopping weekend. Our stay was fantastic, we enjoyed the spacious suite, the hot tub and the breakfast. The location was convenient for us because we wanted to shop at Birch Run and see Frankenmuth. The location was also good, we were able to walk to the mall and a short drive to many other shopping spots. Logan's Roadhouse across the parking lot was a great find for us for dinner, we were able to walk to it. The food was good and reasonable.
The hotel was very clean and the staff very pleasant and helpful. The beds were super comfortable. We will definitely stay again the next time we are planning a shopping trip to Birch Run.

Room Tip: We had a Suite on the top floor, very quiet.
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  • Stayed August 2013, traveled with friends
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Helpful?
Thank mississaugamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan H, General Manager at Hampton Inn & Suites Saginaw, responded to this review, December 17, 2013
Dear mississaugamom,

We love when we can start traditions with our guests! Thank you for letting the trip advisor readers know we are centrally located for shopping and dining needs! We look forward to your group joining us each year for your shopping excursions. Don't forget to ask where the specials sales are or if we have any store coupons, we would love to be able to help out anyway that we can to make your next stay special. Happy Holidays to you all.

Warmest Regards,
Susan Howard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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492 reviews from our community

Traveler rating
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    19
    13
    4
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
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English first
michigan
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 12, 2013

The hotel was clean, updated and provided everything we needed for our stay. The rooms were clean and the beds were comfortable. The bathrooms were clean and they provided plenty of towels and wash cloths. The staff was friendly, helpful and professional.

  • Stayed September 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank 007Michigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan H, General Manager at Hampton Inn & Suites Saginaw, responded to this review, December 17, 2013
Dear 007Michigan,

We are so happy that you enjoyed your stay at our hotel. We try very hard to let our Hamptonality shine through with our clean rooms and friendly service. We hope to have the opportunity to "wow" you again in the near future. Happy Holidays!

Warmest Regards,
Susan Howard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed September 10, 2013

The smoke detector went off in our room the first night (false alarm), and the hotel gave us the first night free, and also moved us to an upgrade suite! We felt like we had won the lottery! The hotel went above and beyond our expectations! Excellent customer service! The hotel itself is well built, and nicely decorated. The breakfast had a great selection, and the pool was clean and refreshing!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan H, General Manager at Hampton Inn & Suites Saginaw, responded to this review, December 17, 2013
Dear TripAdvisor Member,

I am sorry that our smoke alarm went off during your stay. That must have startled you and your guests! I am thrilled that we were able to exceed your expectations on the way we handled the situation. We always want to create memories here with our guests, but not to the extreme of a loud alarm! Please let us know when you are back in the area, so we can create new quite memories for you and your family! Happy Holidays!

Warmest Regards,
Susan Howard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marquette, Michigan
Level 6 Contributor
140 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed September 4, 2013

On a recent trip, we stayed at the Hampton in Saginaw. A few years ago, we stayed at the Hampton in Saginaw located right off the exit from the express way. When I pulled into the parking lot, I was surprised to learned it was not a Hampton. A new Hampton was builded just west of the old location by a few miles. This new hotel is very clean, very nice and near several
eating establishments. It has a nice pool and hot tub and plenty of parking. The two negatives that I have is that you could drive right past the driveway into the hotel co-located with a Starbucks and a Logan's Steakhouse. The other negative is that they have dish TV and we had a very bad storm which interupted the TV service for about 40 minutes until the storm past. Otherwise, this is a great place. to stay.

Room Tip: This is a new hotel replacing the old hampton located near I-675. The new location is a few miles w...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank upexplorer2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan H, General Manager at Hampton Inn & Suites Saginaw, responded to this review, December 17, 2013
Dear upexplorer2011,

Thank you for all your feedback about our hotel. We are glad that you found our location to be centrally located for your dining needs. We are always happy when our guests are able to take advantage of some of our amenities. Although I am sorry that you had an initial hard time finding us and had issues with our TV service. If I can be of further assistance if you make it back to the area, please do not hesitate to reach out. Happy holidays from your Hampton family!

Warmest Regards,
Susan Howard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 4, 2013

This hotel was a pleasant surprise for Saginaw. The front desk staff were quite friendly and accommodating. The room was comfortable, updated and clean! The breakfast could use some improvement. The location was not bad, an easy commute to the airport with shopping and restaurants close by. I did not use the pool but it looked clean and inviting.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Welltraveled86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan H, General Manager at Hampton Inn & Suites Saginaw, responded to this review, December 17, 2013
Dear Welltraveled86,

Thank you for your kind words in regards to our hotel. We really take pride in making sure that each guest enjoys their stay. I am so happy that you found our service and cleanliness memorable. Good news! We will be updating our breakfast in the near future, and we look forward to be able to "wow" you again with the new changes! Happy holidays from the Hampton family!

Warmest Regards,
Susan Howard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mildmay, Canada
1 review
Reviewed August 30, 2013

I was very impressed with the staff. They were very friendly and helpful. Always a smile on their faces. Hotel was excellent. Clean and inviting. Pool area was clean with lots of towels. Breakfast was delicious! Thank you!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Anne-Marie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan H, General Manager at Hampton Inn & Suites Saginaw, responded to this review, December 12, 2013
Anne-Marie,

Thank you for your great feedback in regards to our hotel. We are so happy that you were able to have a fun experience while enjoying our amenities here. We look forward to your return so we can continue to wow you with our customer service! Happy Holidays!

Wamest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, United States
2 reviews
Reviewed August 27, 2013

Because of company policy, I stayed at least 15 times since beginning of 2013. Here're the most common problem I experienced in all the rooms I stayed. Noisy heating/cooling system wakes me up in the night. Bathtub sink clogged on the first day - wonder how it was cleaned if the dirty water do not drain. Breakfast oatmeal is so thick that it won't fall to the bowl. Just another place to store my luggage. I heard there's a new Marriott place nearby just opened up in August.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Baojing S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanhoward2013, General Manager at Hampton Inn & Suites Saginaw, responded to this review, September 15, 2013
Thank you for your comments regarding your recent stay with us. I appreciate your business and the feedback you provided. I'm disappointed that you felt your experience was only average. Our goal is your 100% satisfaction and I'm sorry that we failed to achieve this in your visit. I do appreciate your comments as it gives us an opportunity to improve upon our quality and services.

If you are back in the area in the future, feel free to reach out to me directly. I would be happy to handle your reservation personally, to ensure you are provided with the exceptional stay you deserve.

Thank you again for your feedback.

Warmest Regards,

Susan Howard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Saginaw

Property: Hampton Inn & Suites Saginaw
Address: 2695 Tittabawassee Rd, Saginaw, MI 48604-9432
Phone Number:
Location: United States > Michigan > Saginaw
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 23 Hotels in Saginaw
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Saginaw 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
Our Brand New Hampton Inn & Suites opened in September, 2011 and has 96 beautifully appointed guest rooms. As a guest you will enjoy our Free Buffet Breakfast, complimentary high speed internet throughout the hotel, our indoor pool, whirlpool and state-of-the art fitness center. Each guest room has a 37-inch flat panel television with HD channels. All of our Suites and our King Study Bedrooms have refrigerators in them. You are able to enjoy our clean and fresh Hampton bed in every guest room. The Hampton Inn & Suites is located in the heart of the retail district in Saginaw Township, we are surrounded by many retail stores and restaurants, including being within walking distance of Fashion Square Mall. ... more   less 
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