I travel all the time for business and regularly stay in Hampton Inn's across the country. I am not super picky and almost NEVER complain or ask to be moved unless something is seriously wrong. I was anxious for this new hotel to open in Saginaw and gave them a few months before trying them out. When I arrived I was told I had a first floor room across from the pool. (My profile request a quiet room away from elevators, pools, etc. as I frequently have to make conference calls and conduct business from my room.) When I asked the desk attendant very nicely about a room change and explained the reason why as I had a meeting that night, he acted put-out and inconvenienced and if I was inconveniencing him! Further, the prices are exorbitantly high for the area, the breakfast fruit had a horrible taste, and the walls are incredibly thin. It certainly was not the level of quality and customer service that the Hilton family of hotels certainly delivers.
- Official Description (provided by the hotel):
- Our Brand New Hampton Inn & Suites opened in September, 2011 and has 96 beautifully appointed guest rooms. As a guest you will enjoy our Free Buffet Breakfast, complimentary high speed internet throughout the hotel, our indoor pool, whirlpool and state-of-the art fitness center. Each guest room has a 37-inch flat panel television with HD channels. All of our Suites and our King Study Bedrooms have refrigerators in them. You are able to enjoy our clean and fresh Hampton bed in every guest room. The Hampton Inn & Suites is located in the heart of the retail district in Saginaw Township, we are surrounded by many retail stores and restaurants, including being within walking distance of Fashion Square Mall. ... more less
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