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“Although a new hotel....customer service is not there!”

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Hampton Inn & Suites Saginaw
Ranked #1 of 23 Hotels in Saginaw
Certificate of Excellence
Traverse City, Michigan
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Although a new hotel....customer service is not there!”
Reviewed April 24, 2012

I travel all the time for business and regularly stay in Hampton Inn's across the country. I am not super picky and almost NEVER complain or ask to be moved unless something is seriously wrong. I was anxious for this new hotel to open in Saginaw and gave them a few months before trying them out. When I arrived I was told I had a first floor room across from the pool. (My profile request a quiet room away from elevators, pools, etc. as I frequently have to make conference calls and conduct business from my room.) When I asked the desk attendant very nicely about a room change and explained the reason why as I had a meeting that night, he acted put-out and inconvenienced and if I was inconveniencing him! Further, the prices are exorbitantly high for the area, the breakfast fruit had a horrible taste, and the walls are incredibly thin. It certainly was not the level of quality and customer service that the Hilton family of hotels certainly delivers.

  • Stayed January 2012, traveled on business
    • Value
    • Location
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    • Service
Helpful?
1 Thank edconsult
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirOfSalesCallie, Director of Sales at Hampton Inn & Suites Saginaw, responded to this review, April 30, 2012
Dear edconsult:

Please accept our apologies for the lack of customer service that you experienced while at our newly opened Hampton Inn & Suites Saginaw. As you can see in our other reviews on Tripadvisor, that is certainly not the norm for our staff. Our staff is trained to review the profiles of our HHonors guests and accommodate their needs and requests on a daily basis and we are deeply sorry that we weren't able to keep your room off of the first floor.

Thank you for your feedback about our customer service along with the breakfast fruit, pricing and the thickness of the walls. We think all feedback is a gift.

Should you want to give our property another try when you come to Saginaw, please feel free to reach out to me at callie.cain@hilton.com or 989-797-2220.

Warmest Regards,

Callie Cain
Director of Sales
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492 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
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English first
Michigan
Level 6 Contributor
425 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed April 15, 2012

Very nice hotel just built!
Free breakfast!
Nice Business Center.
Very clean!
Personal are very nice and friendly!

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank CaseyJones6325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirOfSalesCallie, Director of Sales at Hampton Inn & Suites Saginaw, responded to this review, April 17, 2012
Dear CaseyJones6325,

Thank you for choosing the Hampton Inn & Suites Saginaw during your recent stay in the area and for the great review of our property. Yes, we are a newly opened property, having opened the end of September, 2011.

Our staff takes great pride in making our guests feel welcome and comfortable while staying with us, from our 30 + item free breakfast and other amenities to greeting each guest with a smile! So thank you for the kind words!

Should you need anything additional, please feel free to contact me at 989-797-2220 or callie.cain@hilton.com.

Warmest Regards,

Callie Cain
Director of Sales
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USA
Level 6 Contributor
178 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed February 24, 2012

Great new hotel in Saginaw, MI. Very clean and bright with good sized room and flat screen tv. I had king studio. Nice breakfast room. Breakfast is average but they do have protein options like boiled eggs as well as options to make your own hot waffles, yogurt, etc. Location is great - right next to a mall! Would definitely stay here again.

  • Stayed February 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
2 Thank Bertha55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirOfSalesCallie, Director of Sales at Hampton Inn & Suites Saginaw, responded to this review, March 6, 2012
Dear Bertha55,

Thank you for your feedback about the Hampton Inn & Suites Saginaw. We are happy to hear that you enjoyed your guestroom while with us.

We are continually striving to make things better at our property and would be interested in hearing any suggestions that you may have to help make our breakfast better than average.

Should you like to share that information with us, you can contact me at 989-797-2220 or callie.cain@hilton.com.

Thanks again for the review of our property.

Warmest Regards,

Callie

Callie Cain
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kinde, MI
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 19, 2012

I was at the hampton inn of saginaw the weekend of the february 11 - 13, 2012. I enjoyed every bit of it. Its really nice when you have the manager sweeping off the snow of the cars to shoveling the snow to make a path in parking lot. The staff are very nice and understand even accommodated. They even accommodated people stranded off the expressway during a wild snow storm.

  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
1 Thank travelinman925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirOfSalesCallie, Director of Sales at Hampton Inn & Suites Saginaw, responded to this review, March 6, 2012
Dear Travelinman925,

Thank you for the positive feedback about the Hampton Inn & Suites Saginaw. Our staff works very hard to ensure a great experience for our guests and you were able to see it starts right at the top with our managers working to clean paths and cars during a snow storm.

We are glad you enjoyed your time with us and we look forward to having you back with us should your travels bring you back to Saginaw.

If there is anything additional I can be of assistance with, please feel free to contact me at 989-797-2220 or callie.cain@hilton.com.

Warmest Regards,

Callie

Callie Cain
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 22, 2012

We stayed here during a snow storm, and had not antipated the stay. The staff was wonderful. They have snowscrapers & umbrellas at the door if you forget yours, and will even clean off your car if requested. The breakfast was very good with a wide selection, more than the last several Hampton Inns at which we have stayed.
The room was excellent as would be expected from a new hotel. Flat screen TV was nice, but could use better picture quality on a few channels (not sure why some were fuzzy).
We have stayed at most if not all of the major hotels in the area while traveling with kids' soccer teams, and this one is the best. Overall, a perfect stay & highly recommended.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SGnKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirOfSalesCallie, Director of Sales at Hampton Inn & Suites Saginaw, responded to this review, March 6, 2012
Dear SGnKG,

Thank you for the glowing review on Tripadvisor of the Hampton Inn & Suites Saginaw. While this was an unanticipated stay for you, we are excited to hear that our staff made it a good stay! We strive to make the guest's experience a great experience so we love to do small things like make the breakfast better and clean off your cars in a snow storm.

If there is anything additional I can be of assistance with, please do not hesitate to contact me at callie.cain@hilton.com or 989-797-2220.

Warmest Regards,

Callie

Callie Cain
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
1 review
Reviewed January 20, 2012

The hotel is new, the rooms nicely furnished, clean etc. The staff was wonderful and extremely accomodating. I traveled across the country w two small children in a car. When we arrived at the Hampton, the staff were all helpful offering to assist with bags and luggage, food for my children and whatever else we needed to get comfortable and finally get out of the car. During our stay, the kids utilized the pool area which was refreshing for them. The hotel is centrally located and we weren't far from food, banking and even places that have childrens activities. Great stay!!!

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OrlandoSmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirOfSalesCallie, Director of Sales at Hampton Inn & Suites Saginaw, responded to this review, March 6, 2012
Dear OrlandoSmiles,

Thank you for your recent stay at the Newly Opened Hampton Inn & Suites Saginaw. We are so pleased to hear that you and your family were able to stay with us and recharge your batteries after such a long car ride! We love to hear how our staff was accommodating and able to have a positive effect on your stay with us.

If there is anything additional we can be of assistance to you for, please don't hesitate to reach out to us at 989-797-2220 or callie.cain@hilton.com.

Thank you again for the wonderful review!

Warmest Regards,

Callie

Callie Cain
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Michigan
1 review
Reviewed January 18, 2012

I was pleased with the friendly and helpful staff! The overall appearance of the hotel and the room we stayed in was very nice. I'm a c-6,7 quadriplegic and I found the hotel to be very accessible. We even used the pool, which had a lift that makes getting in and out relatively easy. The room was set up accordingly with a walk in shower and elevated toilet and the bed was very comfortable and easy for me to get in and out of. The hotel is in a perfect location near many restaurants, the movie theater, and the mall.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noah b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirOfSalesCallie, Director of Sales at Hampton Inn & Suites Saginaw, responded to this review, March 6, 2012
Dear Noah B,

Thank you for choosing the Hampton Inn & Suites while in Saginaw. We are so pleased to receive your feedback regarding our accessibility in the guest room with the walk in shower, elevated toilet and bed along with the pool lift. We have strived to make staying in our hotel a positive experience for everyone and am glad you were able to enjoy our property.

Should there be anything additional I can assist you with in Saginaw, please do not hesitate to reach out to me at 989-797-2220 or callie.cain@hilton.com.

Warmest Regards,

Callie

Callie Cain
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Saginaw

Property: Hampton Inn & Suites Saginaw
Address: 2695 Tittabawassee Rd, Saginaw, MI 48604-9432
Phone Number:
Location: United States > Michigan > Saginaw
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 23 Hotels in Saginaw
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Saginaw 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
Our Brand New Hampton Inn & Suites opened in September, 2011 and has 96 beautifully appointed guest rooms. As a guest you will enjoy our Free Buffet Breakfast, complimentary high speed internet throughout the hotel, our indoor pool, whirlpool and state-of-the art fitness center. Each guest room has a 37-inch flat panel television with HD channels. All of our Suites and our King Study Bedrooms have refrigerators in them. You are able to enjoy our clean and fresh Hampton bed in every guest room. The Hampton Inn & Suites is located in the heart of the retail district in Saginaw Township, we are surrounded by many retail stores and restaurants, including being within walking distance of Fashion Square Mall. ... more   less 
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