First of all there was no heating when we arrived.When we received our main meals they had given me the wrong meal. Which never got rectified because no-one came to ask how our meal was. My husbands meal was overcooked, and the beef was really chewy. They offered us free desserts to say sorry. When it arrived it had been microwaved within an inch of it's life. We went back to our room and was then woken up just before 5am by radio1xtra blaring out. This went on until at least 6.30am. I knocked on the door three times. No answer. I went to phone reception but there was not a number to contact them on! We went for breakfast to find even more disappointment. There was 1 sausage left and a handful of other bits. Just about enough for one person. The staff were nowhere to be seen and I didn't even get a cup of tea!
The manager phoned me today and basically told me that none of this could possibly be true! I am absolutely appalled by the experience we have had.
- Official Description (provided by the hotel):
- Built in 1604, this former farm is full of charm and character with large duck pond and array of animals. Elm farm offers a peaceful retreat or relaxing break. ... more less
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