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“Hotel clerk miscommunication”

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Days Inn and Suites Roseville
Ranked #5 of 9 Hotels in Roseville
Reviewed July 31, 2013

Hotel reservation made for me & paid by daughter in law. Daughter in law stopped at hotel prior to my arrival to ensure bill was paid, to give imprint of credit card & sign for bill if needed. Told this was not necessary by Midnight clerk as hotel was already charged thru internet. Upon my arrival I was told they would not release room to me, until my daughter in law came to sign. They had to interrupt her in meeting with her CEO, which she could not leave to come sign. We had to go to manager to resolve issue. Obviously hotel staff not properly trained to understand what needs to occur in such circumstance. Very disappointed that my daughter in law went out of her way to ensure my accommodations were take care of and told all was ok, only later to be told something compeltely different. Not sure if I will return after this 30 minute ordeal on check in

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
Thank Jackie (winifre... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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366 - 372 of 431 reviews

Reviewed July 30, 2013

Nice location and set up. Staff friendly and helpful. Very good pool areas and breakfast area. Good sized room with microwave and small refrigerator. Internet speed slow. Our rooms were noisy but on a major street.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
Thank Claudia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

This place is borderline criminal....I called more than a week in advance to cancel a single night reservation. I looked at my credit card statement a week after the reservation was to take place and discovered they charged my credit card anyway. When I called the girl at the desk told me they do not have any managers working until 4 pm and one would call me back. No manager ever called me back. I waited till 5:30 pm and called the hotel again and was immediately told no managers were available. I was placed on hold for about 30 minutes when a so called manager finally picked up the phone and treated me like a criminal on the phone and was incredibly rude and refused to credit my charge card for a room I never used and was lied to when I originally called to cancel the reservation and I was informed it was canceled and I would not be charged.

Room Tip: do not trust the staff that work here
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  • Stayed: July 2013, traveled with friends
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Thank Ron A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

Use this Best Western if you absoulutly need the location. The property is worn and torn. Breakfast is in cramped room and difficult to use. There are other hotels with better amenities close by. The value of the room was not there.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Best Western
Thank Gregory K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013

We stayed here 2 nights- everyone we met was already from Michigan- they book rooms to use for cheaper transportation/busing to a concert- less hassle and they can drink...lots of drinkers and smokers. The pool is great - warm and clean. Our room was right across from the CourtYard/Pool- it was loud the first night til about 12:30 am- there is a gazebo outside where people sat all night having a good old time- because the hotel surrounds a pool- everything echos. The 2nd night they were loud again- til 12:30 then another group arrived and sat outside talking til 1:30 am...other than that - our room was okay - nice beds -clean enough- a little dated- like 1970's gold Hollywood glam...free breakfast- basic every morning. perfect location- front desk Staff were young but nice. Probably would stay there again but not near the pool.

Room Tip: Not near the pool or courtyard!
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  • Stayed: July 2013, traveled with family
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Thank heathersmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

Outdated-small rooms-bathroom in poor shape- Strange smell in room. Unpleasant Desk clerks. When I called to ask for clean towels( we showered after checking in and needed to get up early the next day before housekeeping came in) I was told no. When I insisted, I had to trade towel for towel in order to get new ones. I am still waiting for manager Rita to call me back. She is not returning phone calls. pathetic.

Room Tip: Get another hotel-
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  • Stayed: July 2013, traveled as a couple
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1  Thank Dayna86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

Loved the space in the room. Desk clerks were not very friendly, gave me the feeling that they were unhappy with their job, Housekeeper was very friendly and went out of her way to get us clean towels when it was her lunch time.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Bernice T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn and Suites Roseville

Address: 31327 Gratiot Ave, Roseville, MI 48066-4556 (Formerly Best Western)
Phone Number:
Location: United States > Michigan > Roseville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 9 Hotels in Roseville
Price Range: $54 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Days Inn and Suites Roseville 3*
Number of rooms: 111
Official Description (provided by the hotel):
Welcome to the Days Inn & Suites by Wyndham! Our hotel is near St. Clair Lake and puts guests close to water recreation, and our Roseville hotel also boasts the best service in town.A location near Highway I-94 and the downtown area means there's always something exciting happening near our Roseville hotel. We're close to Canadian borders, near shopping malls and plazas, and many of our guests cross the border just to take advantage of great deals. We're also near banquet and reception halls, and our friendly staff is happy to work with larger groups.For a friendly hotel near Metro Beach, you can count on us to provide the service and quality you deserve. Our Roseville hotel features an outdoor pool during the summer, the perfect place to relax after a day of exploration. Near St. Clair Lake, popular for boating and fishing, outdoor lovers feel right at home.A hotel near the Joe Louis Arena makes it easy to catch a game or special event. At this Roseville hotel, guests are near downtown Michigan casinos like Greektown, MGM(R) and Motor City Casino(R). When you stay at a hotel near Comerica Park, you're right in the middle of all the action. The Selfridge Air Base is in the area, and travelers come from around the region for the epic air shows.With a superior location, our Roseville hotel is 15 minutes from the Canadian border and welcomes many guests for shopping, dining and sightseeing. Business travelers with hospitals like Beaumont, St. John, and Mount Clemens General consider us their home away from home. If you're in town for work with tech crews, electric crews, painting crews or construction crews, your commute will be easy from our property. Service men and women with the 378th Michigan Battalion and Selfridge Air Force Base are also regular guests. Reserve your next stay at Days Inn & Suites and enjoy a great value! ... more   less 
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Also Known As:
Best Western Plus Georgian Hotel Roseville
Best Western Georgian Hotel
Best Western Roseville
Roseville Best Western

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