This was our 4th stay at this property and I'm not sure that I will return. In order to give an accurate review, I'm going to break this out into sections.
Amazing. So helpful and friendly. We had to switch room types last minute and it was no problem. Our friend's flight plans got messed up and they needed a last minute room which was no problem. Same friend forgot an item and Adam at the front desk helped us box it up. Every staff person we encountered was friendly, knowledgeable and helpful. The staff alone makes me say "maybe" on returning.
Tired. They do have boards up by the elevators showing remodel plans. This cannot happen soon enough! Although I did not find the décor itself offensive, our room was NOT well maintained. I took a Kleenex to the dust on the bathroom exhaust fan. Our room also had evidence of extensive water damage (I think) on the walls -- which bubbly wallpaper and flaking pieces. Not at all what you expect from a full service Marriott.
The pool area needs some serious TLC. I'm not talking a remodel/redecorate, I'm talking someone really looking around and cleaning it up. There's extensive chipped paint. There's dirt in the corners. . . it just looks grungy. Again, not what I'd expect from a full service Marriot at all.
We did have drinks/apps in the irish pub and were happy with our food quality and the service. We also had breakfast there as well and it was very nice on both accounts mentioned above.
I'm a Marriott fan and really really want to like this property, but unless they clean it up, I'm not sure that I'd return:(
- Official Description (provided by the hotel):
- The ** Newly Renovated ** Detroit Metro Airport Marriott Hotel combines convenient location with friendly staff to create a one of a kind Detroit hotel experience. This Detroit Hotel offers a wealth of amenities including wireless high-speed internet, 37" flat screens, fitness center, and indoor swimming pool as well as complimentary airport and area shuttle within 3 miles and on-site parking. Located close to IKEA, Henry Ford Museum and University of Michigan making us an ideal choice for your next stay. Enjoy fine cuisine in the newly redesigned Restaurant and Bar or order room service 6AM-11PM. The Detroit Metro Airport Marriott Hotel will also help you plan your next business or social meeting with ease and flexibility in one of our fourteen meeting rooms occupying 6,600 square feet. Whether flying into Detroit or looking for an escape from downtown, the Detroit Metro Airport (DTW) Marriott hotel is uniquely suited to meet your every need. ... more less
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- Also Known As:
- Marriott Detroit Airport Hotel Detroit
- Marriott Romulus
- Romulus Marriott