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“Nothing but problems”

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Days Inn Detroit Metropolitan Airport
Ranked #18 of 26 Hotels in Romulus
Shelby Township, Michigan
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nothing but problems”
Reviewed March 5, 2013

Our family had nothing but problems with this place. My debit card was charged for the incorrect amount. The general manager refused to stand behind her manager who was going to compensate us food for their error. When I asked who she reports to she became angry and repeatedly threatened to throw our family out on the street, via police escort. While on vacation the GM started calling, texting and emailing me because her cash drawer was short $57.74 she accused me of deliberately confusing her clerk so I could short change her with cash. The Romulus Police Dept. ended up suggesting I have a police escort into the Days Inn to ensure picking up my vehicle would go smoothly. This is a short version of a long story. In addition, the rooms have a nasty smell of smoke masked by air freshener, the heater sounded like an airplane taking off and ran constantly. Our family will never stay at another Days Inn again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnMetroAirport, Manager at Days Inn Detroit Metropolitan Airport, responded to this review, March 27, 2013
Our property has been dealing with this issue for the past few weeks, and would like to clear a few things up. When the guest checked into the hotel, she did not actually pay cash to our front desk attendant. It was her first day working on her own at the hotel, and we believe that the guest took advantage of this fact by confusing our employee with multiple transactions and overwhelming her into printing out a paid receipt. At first the debit card was authorized for the full amount, then immediately credited. A bill showing that the total was $78 was then printed, and the guest only had $21 in cash. The general manager informed the guest that payment was not properly taken in, and that she owed the hotel $57.74. After much contact, the guest offered to pay half of the sum that was owed, and to be done with a situation that had already occupied too much time and resources, the general manager agreed to this amount. The hotel filed a police report, and the transactions were documented by the Romulus Police as being improper and that the guest still indeed owed the hotel the $57.74 after viewing and verifying our surveillance tapes. Upon her return to the hotel, the guest refused to pay even the amount that she had suggested, and still has an outstanding balance at our hotel.

If a guest has a justified complaint, we are more than willing and happy to alleviate whatever the issue may be. When a guest tries to take advantage of our property, however, by refusing to pay us at all, as a business that is not a practice that we can allow to take place. We have filed all of the information necessary with our local police station, and are looking into further legal action concerning this matter.
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Additional Information about Days Inn Detroit Metropolitan Airport

Property: Days Inn Detroit Metropolitan Airport
Address: 9501 Middlebelt Rd, Romulus, MI 48174-2511
Phone Number:
Location: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 26 Hotels in Romulus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Days Inn Detroit Metropolitan Airport 3*
Number of rooms: 127
Official Description (provided by the hotel):
A gem among Detroit Metro Airport Hotels, the Days Inn Detroit Metropolitan Airport is proudly listed on AAA’s 3 Diamond rated hotels. Great for business travel, leisure, or family vacations. Conveniently located close to the airport and many of Detroit’s main attractions including Greektown, MGM, Motor City Casino, Greenfield Village, and much more. We offer a business center, workout facility, free 24hr airport shuttle, complimentary continental breakfast and many more amenities located on 3 stories with all indoor corridors. Also try our on-site restaurant Wing’s Bar and Grill newly remodeled with large Flat Screen HDTVs and a full menu to choose from. Ask about our Park and Fly packages which include, one night stay and extended parking. ... more   less 
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Also Known As:
Days Inn And Suites Detroit Metro Airport Romulus
Days Inn & Suites Detroit Metro Airport Romulus Hotel Romulus
Days Inn Romulus
Romulus Days Inn

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