We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Appreciative”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Comfort Inn Metro Airport
Ranked #2 of 26 Hotels in Romulus
Certificate of Excellence
GreenLeadersBronze level
Reviewed November 4, 2013

I am very happy that a change has been made! I felt very welcome, the front desk guy name Freddie was awesome, he has a very good work ethic! Then I met this young lady name Sonya, she told me if there is anything she can do to make our stay better, just let her know! Wow hospitality at its best! If the rest of the staff is anything like them, they will really prosper!

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank 1lovelace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this reviewResponded December 9, 2013

On behalf of the entire Elite Team and myself.....thank you for lodging at the NEW Comfort Inn Metro Airport.

I see that you've experienced first hand our FIVE STAR ACCOMMODATIONS and we're happy to have exceeded your expectations during your stay and look forward to accommodating all your lodging needs in the near future.

Hospitality is all we do, all we know, and five star accommodations is the only service we offer.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (919)
Traveler rating
Traveler type
Time of year
Language

850 - 856 of 919 reviews

Reviewed October 21, 2013

Decided to stay here despite some mixed prior reviews. Stayed for 2 nights. Service was excellent throught stay. The hotel is under renovation that is needed. I stayed in an older room that was very clean and comfortable. Desite being located near the end of one of the main airport runways, the room was very quiet with no external or internal noise noted. Parking was easy, well lighted, and felt quite safe. The hotel breakfast was far above normal for a value hotel and available at 4:00 am that is exceptional and well appreciated for someone (like me) with an early flight. Check in was speedy with the Director of Operations stepping in the ensure minimum check in time for a reservation. Check out was equally rapid without any hitch. Personnel were all friendly and professional. I will stay here again without question. For a value hotel this is an excellent experience.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this reviewResponded October 31, 2013

Mike,

On behalf of my ELITE TEAM and myself....thank you for choosing to stay at the Comfort inn again and with the new ownership and mgmt....the NEW Comfort inn is finally as of today, Oct 31, 2013....80% renovated and will be more than happy to assign you one of our new rooms with many amenities added......under the new leaders and mgmt. at this hotel.....you will receive nothing below FIVE STAR accommodations and immaculate clean rooms.

thank you again for staying with us and looking forward to accommodate your lodging needs in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

we stayed here going and coming back from florida it is much improvedbecause of new management fred and Cynthia were very welcoming and helpful. fred also cooked the breakfast which was good but the juice machine was brokenbut at leassdt the waffle machine was repaired.parking is with airlines parking extremely efficient

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank theweehen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this reviewResponded October 31, 2013

Glad to see that you've experienced first hand our five star accommodations and service....and thank you for lodging at the NEWLY RENOVATED Comfort Inn Metro Airport. Your home AWAY from home.

We have NEWLY RENOVATED HOTEL with many added amenities..... 50 mg speed high speed Comcast internet, 40 inch high definition flat screen t.v's, BREAKFAST 4AM-9AM, 24 hours EXCLUSOVE SHUTTLE and top of the line NEW FITNESS CENTER and BRAND NEW UPSCALE FIVE STAR renovated restaurant.

To TOP IT OFF.....We offer nothing but immaculate clean rooms and nothing below five star accommodations...guaranteed!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2013

Front Desk was very friendly. Room was very clean had a microwave and a fridge that was turned on (I hate when you get a room with a fridge and it is turned off/unplugged). Breakfast was great and I liked that you could take it back to your room. The only problem was the room had an old TV that was very blurry to the point you could not read the graphics on ESPN, etc.

  • Stayed: October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jhojc711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this reviewResponded October 6, 2013

From the entire staff and myself included......we thank you for staying at the NEW COMFORT INN METRO AIRPORT and glad to see you've experienced first hand our FIVE STAR SERVICE AND ACCOMMODATIONS.

We are undergoing a major renovation, that came along with the new ownership and mgmt. takeover and every single room will be sparkling new and 42 inch high def flat screen Television set in every room.

We're looking forward to accommodate your lodging needs in the future and you'll experience an even higher level of accommodations as we always strive for improvement and always going above and above for every single guest.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

My wife and I were planning on staying here for the free airport parking.  She made a reservation for the night before our flight out and the night we returned by calling the hotel directly, receiving confirmation numbers for both reservations.  When we showed up for the first night, they were unable to find the reservation using the confirmation number and my wife's name.  We then checked in with my card and stayed the night.  They told us we could have a king-sized bed, but we got two smaller beds.  After the stay, my wife found that her credit card had also been charged for a stay for which they claimed to not have a reservation, and at a higher rate than we were quoted!  We have wasted over an hour on the phone trying to straighten out this charge and it is still not resolved.

On the return trip, the desk manager had to be called three times to get the shuttle to pick us up at the airport, making us wait for 40 minutes.  We checked in and the room key did not work.  I went down to the front desk and they re-coded the key, but it still did not work.  It was 1 AM at this point, so my wife and I decided to drive +2 hours home instead of wasting more time with the front desk.  We will never stay at a Comfort Inn property again.

Room Tip: Please find another hotel!
See more room tips
  • Stayed: September 2013, traveled with family
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this reviewResponded October 31, 2013

Mike, on behalf of my entire team and myself, we are truly sorry that we did not exceed your expectations during your stay and we are very sorry for that.

As you can see from our past and recent reviews, we strive to provide nothing below five star accommodations and my staff and I always go above and beyond for every single guest that stays at our hotel.

Things sometimes go wrong during a stay.....but what separates us is how my ELITE STAFF of PROFESSIONALS and myself handle any incident. Hopefully you will give us a second chance and stay with us and I will GUARANTEE YOU that you will be BEYOND SATISFIED or your money back! thank you again for staying with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

This hotel is my normal first choice when it comes to staying overnight before a flight out of Metro (DTW). The hotel offers a complimentary shuttle to the airport, an excellent morning breakfast, great rates, and most important is just minutes from the terminal.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Shimmer123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this reviewResponded October 3, 2013

We're delighted to see that you've experienced our hotel and its amenities and we exceeded your expectations. This is our goal with every guest that walks into our hotel.....and we are happy to see that we've done just that you.

Fortunately, Soon the renovation will be completed...and we've added tons of new amenities that a five star hotel offers......the only difference would be that we don't have an ocean view :) and we're not a resort.....BUT we will provide nothing below FIVE STAR SERVICE. ALL THE TIME and ALWAYS.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

I stayed overnight to catch the shuttle to the airport. Everyone was pleasant and very helpful. The rooms were clean and comfortable. I didn't get much sleep from a group if people partying all night. If I would of known it was a party hotel, I would of stayed somewhere else. The free breakfast was good even tho it was really busy when I went down to eat, it was fresh hot food that was well stocked and very clean. I would recommend staying here. And I will return. Sarah.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank sarahmarie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doval B, General Manager at Comfort Inn Metro Airport, responded to this reviewResponded October 3, 2013

Sarah,

I can see that you've experienced our FIVE STAR SERVICE and our endless list of amenities that our hotel has to offer.

I am very sorry that your stay was not relaxing due to the groups we had for that week....we are definitely not a party hotel.....and will guarantee you a relaxing stay with us or your room will be on us.

From my Elite team and myself.....we thank you for choosing THE NEW COMFORT INN METRO AIRPORT and looking forward to accommodating all your lodging needs.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Romulus
0.5 mi away
Hampton Inn and Suites Detroit/Airport-Romulus
0.2 mi away
Radisson Hotel Detroit Metro Airport
0.6 mi away
La Quinta Inn & Suites Detroit Metro Airport
Show Prices
Show Prices
Show Prices
2.2 mi away
The Westin Detroit Metropolitan Airport
0.5 mi away
Sheraton Detroit Metro Airport
0.4 mi away
Clarion Hotel Detroit Metro Airport
Show Prices
Show Prices
Show Prices

Been to Comfort Inn Metro Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn Metro Airport

Address: 31800 Wick Rd, Romulus, MI 48174-1925
Phone Number:
Location: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Romulus
#1 Family Hotel in Romulus
#1 Business Hotel in Romulus
#1 Romantic Hotel in Romulus
Price Range: $92 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Comfort Inn Metro Airport 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
Comfort Inn Metro Airport, midscale in name but, Five-star in everything else. Recipients of the TripAdvisor Certificate of Excellence three years in a row! Located one mile from Detroit Metropolitan Wayne County Airport.The Comfort Inn(R) Metro Airport is conveniently located off Interstate 94.The hotel has recently completed a multi-million dollar hotel wide renovation. Each of our guestrooms feature free 50 MBS wireless hi-speed internet access, refrigerator, microwave, 40" HD flat screen TV's with over 60 channels. A free hot buffet breakfast from 4:00am-9:00am, free 24 hour airport shuttle, free local calls and newspapers. In addition some rooms feature whirlpool tubs. A free 24 hour state of the art Business Center and Fitness Center and a full service Restaurant,Bar are also available. Popular points of interest include the historic Greenfield Village,Henry Ford Museum,Ford Factory Tours, the Charles H. Wright Museum of African American History, the University of Michigan-Ann Arbor,Briarwood Mall,Southland Center,Eastern Michigan University,historic Greektown,Suburban Collection Showplace event facility and Belle Isle.This Romulus MI hotel is close to other area attractions, which include Cobo Conference / Exhibition Center (also known as the COBO Center), Comerica Park, Ford Field, Detroit Opera House, Joe Louis Arena, MotorCity Casino, MGM Grand Detroit Casino,Motown Museum and the Detroit Institute of Arts. There are meeting and banquet rooms available that accommodate up to 85 people, and include audio/visual equipment and an array of meeting support systems. ROAD CLOSURES EFFECTIVE MAY 31, 2016 VINING RD (EXIT 197) NORTHBOUND WILL BE CLOSED FROM JUST SOUTH OF WICK RD. UNTIL DECEMBER 1, 2016. THE ONLY VEHICLE ACCESS TO THE COMFORT INN WILL BE FROM WICKHAM RD. VIA MERRIMAN RD. (EXIT 198). NO VEHICLE ACCESS ON WICK RD WILL TAKE PLACE DUE TO CONSTRUCTION. PLEASE CALL THE HOTEL FOR ADDITIONAL INFORMATION. HOTEL SHUTTLE SERVICE AND HOURS OR OPERATION WILL NOT BE EFFECTED, HOWEVER BRIEF DELAYS MAY OCCUR THROUGHOUT THE PROJECT. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Choice Hotels, Priceline, Travelocity, Hotels.com, TripOnline SA, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your Comfort Inn Metro Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Metro Airport Hotel Romulus
Comfort Inn Romulus
Romulus Comfort Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing