I think that this hotel considers the small bottle of water (with the $4 label around its neck) to be its primary source of profit.
Our room was on the club floor and we made the mistake of taking a few bottles of water from the refrigerator in the club back to our room. Despite the fact that the water bottle originally in the room was still unopened with its $4 label on it, housekeeping reported that we had drunk it (why else were there 3 identical such bottles in the waste basket?), and it was charged, plus tax, to our credit card after we checked out.
Dinner at the "Ovation" restaurant was fine, and while the breakfast buffet at the restaurant was nothing special, we've certainly had worse. What was shocking was the club lounge ---- it is very small and had no wine, beer, or other alcoholic drinks on offer (neither free nor for cash). It was a Friday evening during the winter, so perhaps few patrons were expected, but this is undoubtedly the first such "dry" hotel club facility we'd ever been to in that part of the world.
The hotel appeared to be was very, very empty when we were there, which might explain why one absolutely needs to call to the hotel if you're wanting to be picked up at the airport. The vans back to the airport run on a firm, printed schedule, but you could wait a LONG time for a pick-up unless you call them.
Everyone we met --- at check-in, in the restaurant, on the vans to/from the airport --- was extremely pleasant and welcoming.
- Official Description (provided by the hotel):
- The Sheraton Detroit Metro Airport offers complimentary airport shuttle service and free parking for 8 days while you're traveling. In addition, we have amble event space. ... more less
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- Also Known As:
- Sheraton Detroit Metro Airport Hotel Romulus
- Crowne Plaza Romulus
- Crowne Plaza Hotel Romulus