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“Good Park and Fly Hotel”

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Holiday Inn Express Romulus / Detroit Airport
Ranked #6 of 26 Hotels in Romulus
Certificate of Excellence
Haslett, Michigan
Level 6 Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Good Park and Fly Hotel”
Reviewed April 25, 2013

We have used this hotel many times to stay the night before an early morning flight out of Detroit Metro Airport. This hotel was previously the La Quinta. The hotel was completely remodeled in 2012. It is a basic hotel but the rooms are clean, the staff are friendly and helpful, it is right next door to Qwik Park (red shuttles). The room comes with a voucher for seven or eight days of parking at Qwik Park, and it is only five to ten minutes to the terminals. We generally park at the hotel for the night before and then go to park the car at Qwik Park in the morning. We have found that it is quicker to park the car in the morning and then get picked up immediately by the shuttle than it is to wait at the hotel for the shuttle if you park the car at Qwik Park the evening before. This also saves one day of parking on the voucher. Qwik Park has always provided good service. The wait at the airport for the shuttle on the return trip is generally only a few minutes.

  • Stayed March 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MIHorseman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review, May 9, 2013
Dear rich069_11,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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156 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Exeter
Level 6 Contributor
115 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed April 8, 2013

We had originally booked this when it was a La Quinta but on arrival we found it had recently changed to a Holiday Inn Express. What a fantastic place to stay before a flight out of DTW. They have an incredible 8 day parking package (great price) and the Qwik Park is right beside the hotel. We parked at the hotel that night and in the morning just drove next door to park and get the shuttle to the airport. The hotel rooms are lovely and seem to be recently redecorated. They have a great breakfast in the morning and the staff is very friendly. We will definitely be staying at this hotel before our next flight out of DTW.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DittoExeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExDTW, Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review, May 10, 2013
Thank you very much for staying with us and taking time to leave your kind comments! I am very happy to hear you enjoyed your stay and our Park and Fly Package. As you mentioned, we did indeed just complete a $2 Million renovation of our hotel. I am very pleased you love the new look and feel of our hotel! We always value your comments and greatly aprpeciate them! I hope we will have the pleasure of seeing you again soon!

Sincerely,

Chris Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, PA
Level 6 Contributor
185 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed April 1, 2013

This was the first time we tried park and fly, and this was the perfect place as it is right in front of the Qwik Park lot. The park & fly rate included 8 free nights. We stayed the night before a morning flight and moved the car to the Qwik Park lot in the morning so that night didn't count (we needed 9 nights). We stayed at the hotel again the night we returned (rate is a bit lower without park & fly option). The Qwik Park lot is well-run with numerous and efficient shuttles and helpful drivers. The hotel was recently changed from a La Quinta (confusing for us but that will be resolved by now- though note that there is also a regular Holiday Inn nearby), and the rooms are newly renovated and comfortable, if a bit narrow. The staff were very friendly and helpful. The restaurant right next door is open late, has good food and service. (I noticed the hotel also had frozen meals to purchase in the lobby and a microwave in the room.) The computers and printer in the lobby were helpful for printing boarding passes ahead of time. We were afraid it would be noisy sleeping so close to the runways, but had no problems with it. The breakfast was above average for this type of place, including some protein options. All in all, I would definitely recommend the place as an airport hotel or if visiting people in the area.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DT25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExDTW, General Manager at Holiday Inn Express Romulus / Detroit Airport, responded to this review, May 10, 2013
Thank you very much for being our guest and taking time to leave us your kind comments! I am very happy to hear you enjoyed the amentiies we offer such as the business center, hot breakfast and microwave and refrigerator, which you will always find in every room when staying with us! My staff and I are always happy to be of any service; we're here for you! I hope you will come stay with us again soon!

Sincerely,

Chris Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Level 5 Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 26, 2013 via mobile

Stayed before an early morning flight. Just renovated and reopened March 1. Very moden and sleek. Many places to eat closeby and very handy to DTW. Highly recommend. Fast check in and check out. Morning hotel furnished breakfast standard. No issues.

Stayed March 2013, traveled on business
Helpful?
1 Thank Acieu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 14, 2013

Stayed here for one night before taking an early AM flight. The hotel itself is really sleek and has been nicely renovated from top to bottom. It now has a very Amsterdam feel to it. The rooms are spacious and clean. Everything is pretty basic but nothing to complain about in terms of functionality.
My only major complaints have to do with the staff and sluggish pace of check-in. When I attempted to call the hotel a couple of weeks before my flight, I was put on hold and never taken off hold. There were at least two times when I called the hotel, was put on hold, and simply waited around for almost 15 to 20 minutes without being attended to. I had to call almost 5 or 6 times to try and make the reservation...ultimately, I just booked it online to save myself more hassle.
When we got to the hotel to check in, we were waiting at the desk for nearly 25 minutes before we were attended to. And there was only one person in line before us. The gentleman working at the front desk was very nice and hospitable and I could tell he was trying his best to keep up with everything as there were phone calls coming in every minute...but the bottom line is that the place is grossly understaffed. There should have been at least 2 to 3 people at the front desk given the call volume and the fact that the hotel was sold out for the night. That's really my only complaint. Other than that, it was a breeze to stay there.
Not entirely sure I would stay there again but I wouldn't recommend against it either.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank AlwaysTravelingMan12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Romulus / Detroit Airport

Property: Holiday Inn Express Romulus / Detroit Airport
Address: 7680 Merriman Road, Romulus, MI 48174-1911 (Formerly La Quinta Inn )
Phone Number:
Location: United States > Michigan > Romulus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #6 of 26 Hotels in Romulus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Romulus / Detroit Airport 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Whether you are traveling for business, leisure or a family fun filled vacation, here at the Holiday Inn Express Detroit Metro Airport we have got what you're looking for! Our amenities include free WIFI throughout the entire hotel, hot Express Start Breakfast, fitness center, business center, guest laundry and a sundry shop where you can refresh with snacks and beverages! Guest rooms are equipped with 32" flat screen TV's perfect for lounging around and relaxing, microwaves and mini refrigerators along with Bath and Body Works shower essentials. If you are looking to hold a small meeting/gathering we offer a 10 person max board room for rent based on availability. Due to our close proximity to DTW we offer a wonderful park stay and go package for our traveling guests! Our package includes your one night stay at the hotel along with 8 days free parking in Qwik Park;which is located directly behind our hotel. We provide a 24/7 service shuttle to and from the airport which is operated by Qwik Park. Shuttle pick up and drop at DTW is located at ground transportation level approximately every 10 minutes. ... more   less 
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Also Known As:
La Quinta Inn Detroit Airport Romulus Hotel Romulus
La Quinta Romulus
Romulus La Quinta

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