Stayed here for one night before taking an early AM flight. The hotel itself is really sleek and has been nicely renovated from top to bottom. It now has a very Amsterdam feel to it. The rooms are spacious and clean. Everything is pretty basic but nothing to complain about in terms of functionality.
My only major complaints have to do with the staff and sluggish pace of check-in. When I attempted to call the hotel a couple of weeks before my flight, I was put on hold and never taken off hold. There were at least two times when I called the hotel, was put on hold, and simply waited around for almost 15 to 20 minutes without being attended to. I had to call almost 5 or 6 times to try and make the reservation...ultimately, I just booked it online to save myself more hassle.
When we got to the hotel to check in, we were waiting at the desk for nearly 25 minutes before we were attended to. And there was only one person in line before us. The gentleman working at the front desk was very nice and hospitable and I could tell he was trying his best to keep up with everything as there were phone calls coming in every minute...but the bottom line is that the place is grossly understaffed. There should have been at least 2 to 3 people at the front desk given the call volume and the fact that the hotel was sold out for the night. That's really my only complaint. Other than that, it was a breeze to stay there.
Not entirely sure I would stay there again but I wouldn't recommend against it either.
- Official Description (provided by the hotel):
- Whether you are traveling for business, leisure or a family fun filled vacation, here at the Holiday Inn Express Detroit Metro Airport we have got what you're looking for! Our amenities include free WIFI throughout the entire hotel, hot Express Start Breakfast, fitness center, business center, guest laundry and a sundry shop where you can refresh with snacks and beverages! Guest rooms are equipped with 32" flat screen TV's perfect for lounging around and relaxing, microwaves and mini refrigerators along with Bath and Body Works shower essentials. If you are looking to hold a small meeting/gathering we offer a 10 person max board room for rent based on availability. Due to our close proximity to DTW we offer a wonderful park stay and go package for our traveling guests! Our package includes your one night stay at the hotel along with 8 days free parking in Qwik Park;which is located directly behind our hotel. We provide a 24/7 service shuttle to and from the airport which is operated by Qwik Park. Shuttle pick up and drop at DTW is located at ground transportation level approximately every 10 minutes. ... more less
- Reservation Options:
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- Also Known As:
- La Quinta Inn Detroit Airport Romulus Hotel Romulus
- La Quinta Romulus
- Romulus La Quinta