When I called them directly to book the room as I was concerned as we needed more then 7 days of park and fly the woman that answered told me I can just "book it online" and it doesn't matter if it's extra days as it's a form we fill out at the hotel and she wasn't sure what the cost was. We got there at 4pm (check in was 3pm) and the room that I had reserved online beside the pool wasn't available as there wasn't any clean. Once I told them that we had requested that on purpose they said if we don't mind waiting that it would be ready in 10 minutes. In 20 minutes it was finally ready for us. It was still not clean in the bathroom (looked like blood on the doorframe) but we weren't using the shower/tub so I wasn't going to even bring it up. We also had an issue when we came back with our car, it is now making a whine and is having issues getting up to speed. The people at the valet said that since they don't know if there is a noise when we drop it off that they don't know if the sound is from them or not. Also made comments that they only drove 4 miles all together and it's probably not from them. We are taking it to the mechanic's today to find out what the issue is but the car drove us to Detroit no issues and hardly made it home. We were concerned for ourselves and our kids about the drive home as we needed to just get across the boarder. They really seemed to not care. Also they billed us when we checked IN instead of out and then over charged us $30 for the extra day of Park and Fly. They had to call a manager down as she couldn't figure it out and even still she "thinks" that she got it figured out. Never booking here again!!!
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