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“Hilton garden inn DTW may 2013” 3 of 5 stars
Review of Hilton Garden Inn Detroit Metro Airport

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Hilton Garden Inn Detroit Metro Airport
Ranked #5 of 26 Hotels in Romulus
Certificate of Excellence
Hyderabad, Andhra Pradesh, India
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Hilton garden inn DTW may 2013”
3 of 5 stars Reviewed May 25, 2013

Overall good location. Room was decent. Breakfast service could be better. Sleep quality was average because of proximity to airport. ATM in the lobby is convenient. Plenty of parking. Serving dinner in the restaurant is a good idea.

Room Tip: None in particular
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank RSR_srini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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491 reviews from our community

Traveler rating
    187
    181
    78
    33
    12
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Swedish first
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English first
Walton, United States
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed May 14, 2013

The staff here are very helpful and will go out of their way to accomodate your requests. The rooms are clean and the lobby is very inviting. 24 hour access to coffee in the lobby is a plus! The shuttle will pick you up at the airport and their are plenty of restaurants within walking distance of the hotel.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Wayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 7, 2013

I usually enjoy staying at Hilton Garden Inns but this one was just too noisy. The planes fly directly over the hotel and the windows don't do much to block out the sound. I have stayed at many airport hotels but this is the first one where the noise was really bad. The hotel itself is very good. The rooms were clean, the staff were friendly and the restaurant had good food, but if you want to get any sleep, you might want to look elsewhere.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SYau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe F, General Manager at Hilton Garden Inn Detroit Metro Airport, responded to this review, May 8, 2013
Thank you so much for your recent review. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that there were some issues that inconvenienced you particularly the disruptive noises coming from the airport. It is through feedback as yours that we evaluate ourselves and identify the areas where we can improve. I can assure you that your feedback has been taken into consideration and that we are actively looking at different options to prevent this from happening. Your comfort is very important to us and we will make the necessary changes so that our future guests do not have to deal with this issue.

Again, I thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you consider staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Berlin, WI
Level Contributor
92 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 27, 2013

Our room was clean, the staff was friendly and very competent, the Internet was fast and easily accessible. The breakfast was WONDERFUL. The breakfast staff and cook could not have been better! They seemed to genuinely enjoy their jobs and wanted to ensure we had everything we wanted. We actually went back to our room to get more cash for a larger tip.

The towels were soft and plentiful. The jets do fly overhead but this is right by the airport.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sally D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, United States
1 review
4 of 5 stars Reviewed April 22, 2013

Nice facility and staff is accomadating and friendly. The food is good which is important because dining options around the hotel are sparse. The wireless internet was an issue as I was kicked-off a few times. I've stayed here before and had simialr issues w/ the wireless internet.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 8, 2013

I enjoy all Garden Inns, you always know what to expect. Helpful, friendly, clean, comfortable hotels. The rooms are big, the beds big and comfortable, the linens fresh and clean and the staff very friendly. Fresh coffee and tea available all day, warm cookies during the late afternoon and evening hours. Convenient to the airport.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marc N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 6, 2013

I am a loyal Hilton Diamond Preferred member, but this Hilton Garden Inn fell well below my expectations. The wireless internet connection in the room was terribly slow. When I made the staff aware of the problem, they brought me an ethernet cable for a wired connection. However, this wired connection was no better than the wireless. So, I was unable to get any work done on the night before I left on a two week, out of the country business trip. The satisfaction guarantee cannot recoup my lost productivity and I will not be staying at the this location again.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe F, General Manager at Hilton Garden Inn Detroit Metro Airport, responded to this review, April 11, 2013
Thank you so much for taking time to post a review of your recent stay with us. I sincerely apologize if you were inconvenienced in any way regarding our internet connection at our hotel. I do empathize with your situation and assure you that we are always looking for ways to improve our guests’ satisfaction. We are currently looking at different options to increase the speed of our Wi-Fi connection. We strive to be competitive with other hotels and offer quality services and amenities in our guest rooms; however, I apologize if we came short of delivering what you expected from us. With this in mind, I assure you that your comments will be taken into consideration to improve our property.

Again, I truly regret any inconveniences you went through and hope that you give us another chance of staying with us if you are ever around our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Detroit Metro Airport

Property: Hilton Garden Inn Detroit Metro Airport
Address: 31800 Smith Road, Romulus, MI 48174
Phone Number:
Location: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Romulus
#4 Business Hotel in Romulus
#4 Romantic Hotel in Romulus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Detroit Metro Airport 3*
Number of rooms: 165
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Also Known As:
Hilton Garden Inn Detroit Metro Airport Hotel Romulus
Hilton Garden Inn Romulus
Romulus Hilton Garden Inn
Hilton Detroit
Detroit Metro Airport Hilton Garden Inn
Hilton Romulus

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