My wife and I had an early flight so we stayed here the night before. I am an IHG rewards member for work so I always stay at IHG hotels if in can. This one seems nearly new and couldn't have been more convenient. We did the park and fly option and basically left our car in the lot for a week for $10. The shuttle picks you right up and takes you to the airport minutes away. The rooms were fresh and clean. Breakfast isn't included but the hotel restaurant was superfast and the food was just fine. Couldn't be happier.
We we got back to our car after our trip late Saturday night (3/22), My wife realized that she had lost her winter coat and we determined she must have left it in the hotel lobby the morning of our flight.. We went back in the hotel and talked to the guys at the front desk who weren't very helpful and basically said that housekeeping was closed and they couldn't help us with anything lost and found. I explained that we lived 2 1/2 hours away and it would be really cool if they could just quit being morons and open the lost and found closet. They said I had to call back between 8-5.
Fast forward to Monday (3/24). I called a very nice and helpful young lady at the front desk and described the coat. With-in minutes she had the coat and said she would ship it to us. It arrived at my office the FedEx the next day!!!
So happy there are good people in this world. Especially at this hotel.
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- Also Known As:
- Holiday Inn Detroit Metro Airport Hotel Romulus