We have stayed at this hotel previously and will stay again. Our stay over New Years was fantastic - 10 of us shared 3 rooms and all of us enjoyed our stay. Rooms are spacious, clean, and comfortable. Service from hotel staff was great, and we have no complaints at all.
We do, however, have complaints about the restaurant, the SportsNews Bar & Grill. We have eaten here before a few years ago when we stayed, and although the food was so-so, the service was fantastic. That was NOT our experience this time around. The food remained so-so, but the service was absolutely terrible. Our dining experience took over 3 hours, and considering it was New Years Eve, we were expecting a longer wait. However, our server was incredibly slow despite the restaurant not being very busy, and our bills were wrong - 3 TIMES! We sent them back and they kept coming back wrong, despite trying to correct them over and over. My husband, who never complains, mentioned our concerns to the manager who brushed him off. No apology, and the manager was a bit rude, which was rather surprising.
Definitely worth staying at this hotel, but if you go, avoid the restaurant. It's not worth the hassle.
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- Also Known As:
- Holiday Inn Detroit Metro Airport Hotel Romulus