I'm a frequent business traveler and been to many hotels, including Holiday Inns. My coworker and I have a early morning flight, so we booked a hotel near the Detroit Wayne International Airport. The building is clean and seems like relatively newly renovated/built. Bed is comfy as you might expect from other Holiday Inn hotels. But the staff are not very helpful about the restaurants close by. They don't seem to be people friendly. Their attitude towards guests are not really friendly and unprofessional. I'm not going to name names, but I was disappointed. They are aloof toward guests needs and I didn't see anyone with a smile. For that, I give this hotel a 3 out of 5. Any hotel can have a clean facility and amenities, but its the staff that really takes care of guests needs. For that I give it a 3 out of 5. And for that, I think this hotel is overpriced.
I stayed at Courtyard Marriott over in Novi, MI, and its staff were very engaging and friendly.More
- Free Wifi
- Breakfast included