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“Service fantastic” 5 of 5 stars
Review of Hampton Inn and Suites Detroit/Airport-Romulus

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Hampton Inn and Suites Detroit/Airport-Romulus
Ranked #2 of 26 Hotels in Romulus
Certificate of Excellence
Harrisville, Michigan, USA
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Service fantastic”
5 of 5 stars Reviewed July 30, 2014

If you are staying near the Detroit Airport- this is the place to stay. The service at the front desk is the best I have ever experienced- even at fancier hotels. The staff are not just friendly, they are helpful and fill guest needs before they even ask.

  • Stayed June 2014
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank LMcNic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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644 reviews from our community

Traveler rating
    439
    167
    25
    10
    3
See reviews for
208
133
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206
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Lake City, United States
1 review
5 of 5 stars Reviewed July 30, 2014

They are always so helpful. They really care about you being happy. Always meets and exceeds our expectations. This is our only choice for a hotel when we come visit the Henry Ford. Staff is 5 Stars. You will enjoy the breakfast, clean rooms, well maintained pool, hot tub and fitness area. Nice quite and close to the airport.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkersburg, West Virginia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 29, 2014

Hampton Inn was very clean, we always enjoy the breakfast and we were at the time attending a convention in Detroit and the breakfast staff was nice enough to open the breakfast bar 15 minutes early to accommodate the group so we were able to attend the convention on time. The rooms were very clean, we have never had a bad stay with Hampton Inn.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank bandit252a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
235 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed July 24, 2014 via mobile

I stayed here for one night while in a business trip. It is a nice property very close to the airport. While situated on one of the airports flight approaches, when outside I could see and hear jets flying over but in my room could not hear them. My room was in very good shape. My bed was comfy and the ac worked fine. Also the bathroom was in good working order. Parking was also good.

I would stay here again. I recommend eating at Leonardo's Italian restaurant which is very near by. Great food!

Stayed July 2014
Helpful?
1 Thank Mike60984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 24, 2014 via mobile

I stayed at the Hampton Inn Detroit Airport for 1 night during a business trip. The rooms ate updated, clean and spacious. Room service is available and offers a decent selection. I ordered a salad for dinner which was prepared promptly and delivered quickly.
The only reason I am not giving a 5 star rating is the shower tub which seemed to not drain properly. I do not like to stand in a shower in ankle deep water. This however, might have only been a problem in my specific room (#611).
Breakfast is free with typical Hampton fare- a decent selection of hot and cold items.
Overall it is a good value and I would stay here again.

Stayed July 2014, traveled on business
Helpful?
1 Thank chicagocali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fowlerville, Michigan
1 review
2 of 5 stars Reviewed July 22, 2014

loud, drama filled stay. Showtime guide for June not July and the station doesn't come in anyhow. Skip breakfast, not hot nor does it taste good. Bathroom sink was hot and hotter. Children running up and down hallways, bouncing basketballs, slamming doors.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank fwfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lora L, Director of Sales at Hampton Inn and Suites Detroit/Airport-Romulus, responded to this review, July 23, 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We do hope the next time you are in area you will consider staying at our hotel and experience our true Hamptonality.
Sincerely,
Lora Levendoski
Director of Sales & Catering
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Junction CO., United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2014

With all the ugly and bad things you here and see in the Detroit area it was very nice to have a clean, safe and comfortable place like this to stay. Freindly and helpful staff made my stay in the Detroit area a pleasure.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Darin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lora L, Director of Sales at Hampton Inn and Suites Detroit/Airport-Romulus, responded to this review, July 23, 2014
Thank you for such a glowing recommendation! I'm so glad to hear you enjoyed your stay and I hope to welcome you back to the Hampton Inn & Suites Detroit-Airport/Romulus very soon. If there is anything we can do for you let us know.
Warm Regards,
Lora Levendoski
Director of Sales & Catering
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Detroit/Airport-Romulus

Property: Hampton Inn and Suites Detroit/Airport-Romulus
Address: 31700 Smith Rd, Romulus, MI 48174-1976
Phone Number:
Location: United States > Michigan > Romulus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Romulus
#2 Romantic Hotel in Romulus
#2 Business Hotel in Romulus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn and Suites Detroit/Airport-Romulus 2.5*
Number of rooms: 126
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Also Known As:
Hampton Inn And Suites Detroit/Airport-Romulus Hotel Romulus

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