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“Exceptional service gives this Hampton Inn 5 stars”

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Hampton Inn and Suites Detroit/Airport-Romulus
Ranked #1 of 26 Hotels in Romulus
Certificate of Excellence
Weehawken, New Jersey
Level Contributor
698 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
“Exceptional service gives this Hampton Inn 5 stars”
Reviewed July 13, 2014

I flew into DTW much later than expected and the service I received was exceptional. I was rescheduled to land at 1:45 am and of course my concern when landing that late, is the quality of the hotel With this Hampton Inn, nothing to worry about. Only a Pros list needed here.

Pros:
1. 24 hour on demand airport shuttle! When I landed I called the hotel about the shuttle. The guy at the front desk told me exactly where to go and then call back since the shuttle was only a 5 minute ride. As I was approaching the spot called back, he picked up the phone with a "Mr. Last Name?". Of course it was me, who else would call at 2 am? Made me feel like I knew him.
2. The shuttle came and took me to the hotel. At this point I was starting to feel the affects of a lack of sleep. As I walked through the front door the guy at the desk had my room key and paperwork sitting there ready for me so I only needed to spend about 30 seconds checking in (show him my license and credit card). Wonderful service indeed!
3. I really needed a cup of something to drink and the complimentary beverages were either empty or cold so the front desk guy went to the back and got me a nice hot cup of tea.
4. Comfortable bed.
5. The breakfast area was clean and the food tasted good. Just what I needed after a night of only 4 hours of sleep.

Overall, this is a great hotel and if you need someplace to stay near the airport this is a great choice!

  • Stayed June 2014, traveled solo
    • Location
    • Rooms
    • Service
Helpful?
1 Thank psudino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lora L, Director of Sales at Hampton Inn and Suites Detroit/Airport-Romulus, responded to this review, July 16, 2014
Thank you for your feedback regarding your stay at our hotel. We are very happy that you chose our hotel for your recent stay. It means a lot that you took the time to let us know that you enjoyed your stay with us. Thank you for taking the time to share your experience online and we hope that you will stay with us again next time you're in the Detroit area.
Warm Regards,
Lora Levendoski
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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771 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
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English first
Cincinnati, Ohio
Level Contributor
176 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed July 12, 2014

Very close to the airport. Very comfortable and clean. There are a few dining options very close by.
I'd stay here again when I have another quick trip when using DTW.
I rented a car and there was plenty of easy parking - the entrance can be a little tricky to find - no big deal.
This property is why I continue to stay at Hampton Inn's. It is one of the better ones.

  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Hortkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lora L, Director of Sales at Hampton Inn and Suites Detroit/Airport-Romulus, responded to this review, July 16, 2014
Thank you so much for taking the time to share your experiences online. It means a lot to me and the staff that you took the time to let us know that you enjoyed your stay with us. We look forward to seeing you again soon!
Warm Regards,
Lora Levendoski
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Level Contributor
82 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 10, 2014

We stayed here after picking up our son and his wife from the airport. The room was large with a separate sitting area. The room was very quiet and you couldn't hear the air traffic even though the airport was close. Breakfast was excellent and the staff was helpful and friendly. One of the best places we have stayed for the price.

  • Stayed June 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank GCTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lora L, Director of Sales at Hampton Inn and Suites Detroit/Airport-Romulus, responded to this review, July 16, 2014
I am so happy that you enjoyed your stay. Thank you so much for taking the time to share your experiences online and please tell your friends about our hotel and come back to see us again
Warm Regards,
Lora Levendoski
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Pennsylvania
Level Contributor
75 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 10, 2014

We stayed here during a visit to nearby cities and were very impressed. The beds were wonderfully comfortable and the room was very clean. We upgraded to a "suite," which was a large room divided by a long desk with a living area on one side and the bedroom area on the other. Water pressure in the shower was excellent, although the bathroom was on the small side. The breakfast was better than the usual Hampton fare and the staff were super courteous throughout the hotel. Free coffee and newspapers are available in the lobby 24/7. There is nothing to walk to besides other hotels and a Big Boy restaurant, with additional chain restaurants not far. You'll need a car to go do anything, but parking at the hotel is free. There's a free shuttle between the hotel and DTW, so if you are just staying over between flights you won't need a car at all.

  • Stayed July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank AttorneyMom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lora L, Director of Sales at Hampton Inn and Suites Detroit/Airport-Romulus, responded to this review, July 16, 2014
Your positive comments are very much appreciated and thank you for taking the time to make them. We sincerely appreciate your feedback.
We look forward to having you stay with us again!
Warm Regards,
Lora Levendoski
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamestown
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 9, 2014

Great room, great night's sleep, nice exercise room, nice breakfast--- way better than the "boutique" hotel I stayed at in Ann Arbor for a business meeting. I stay often at a Hampton Inn in Yonkers, NY, but this hotel is much, much nicer!

  • Stayed June 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MAL521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lora L, Director of Sales at Hampton Inn and Suites Detroit/Airport-Romulus, responded to this review, July 16, 2014
It means a lot that you took the time to let us know that you enjoyed your stay with us. Thank you for taking the time to share your experience online and we hope that you will stay with us again next time you're in the Detroit area.
Warm Regards,
Lora Levendoski
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vandalia, mi
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 7, 2014 via mobile

We like a clean hotel, and this was it! Great hot breakfast, especially for growing athletes! We were there for a baseball tourney. Only drawback was no washer in hotel, had to go next door, with 6 teams in 2 hotels, it was a bit inconvenient. But it was a great stay !!!!

Stayed July 2014
Helpful?
Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lora L, Director of Sales at Hampton Inn and Suites Detroit/Airport-Romulus, responded to this review, July 16, 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback. I will convey your concerns regarding laundry with the General Managers of both properties.
Warm Regards,
Lora Levendoski
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paw Paw
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 7, 2014

Best beds in the world, so comfy and clean. Towels were a little rough and small, but other than that the stay was perfect. Great view from the sixth floor. An occasional airplane would disrupt the quietness, but other than that everything perfect.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank sbqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lora L, Director of Sales at Hampton Inn and Suites Detroit/Airport-Romulus, responded to this review, July 16, 2014
Thank you so much for your kind comments. We look forward to seeing you again soon!
Warm Regards,
Lora Levendoski
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Detroit/Airport-Romulus

Property: Hampton Inn and Suites Detroit/Airport-Romulus
Address: 31700 Smith Rd, Romulus, MI 48174-1976
Phone Number:
Location: United States > Michigan > Romulus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Romulus
#2 Romantic Hotel in Romulus
#2 Family Hotel in Romulus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Detroit/Airport-Romulus 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Discover comfort and convenience for Detroit and beyond at Hampton Inn & Suites Detroit/Airport-Romulus. Just off I-94 and I-275, our Romulus hotel is within a mile of Detroit Metropolitan Wayne County Airport (DTW). Take our free hotel shuttle to and from the airport. This hotel in Romulus, MI lies at the heart of Metro Detroit, within 20 minutes of downtown Detroit and 30 minutes from Ann Arbor, Michigan, making an equally great base for the industrial corporations of Motown and the University of Michigan campus. Whether you’re in town for business, to cheer on the NFL’s Detroit Lions, touring the Great Lakes, or simply catching a flight, you’ll find a warm welcome at Hampton Inn & Suites Detroit/Airport-Romulus. Relax in a comfortable guest room with a clean and fresh Hampton beds® and HD channels on the 37-inch LCD TV. Spacious suites feature sofa beds in the seating area, making this hotel in Romulus, MI a great family option. Accessible rooms and suites are designed for comfort. Get to work in the comfort of your room with free internet access throughout the hotel. Start the day right with Hampton’s free hot breakfast. Choose your favorite toppings for oatmeal and fresh waffles to accompany hot and cold selections. If you’re in a rush, just grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday. Consult the friendly team members for local Romulus restaurant recommendations. ... more   less 
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Also Known As:
Hampton Inn And Suites Detroit/Airport-Romulus Hotel Romulus

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