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“Nice place to stay” 4 of 5 bubbles
Review of Embassy Suites by Hilton Detroit Metro Airport

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Embassy Suites by Hilton Detroit Metro Airport
Ranked #3 of 26 Hotels in Romulus
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
“Nice place to stay”
4 of 5 bubbles Reviewed June 23, 2014

Other than a few airplanes overhead, the hotel is by many restaurants, get a room with a balcony so you can drink coffee on it in the morning. Very friendly staff. Made to order breakfast and reception two hours is great since it is included in the cost of the room.

  • Stayed June 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank larrys716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoraL-ESDTW, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review, June 24, 2014
Your positive comments are very much appreciated and thank you for taking the time to make them. We look forward to having you stay with us again!
Warm Regards,
Lora Levendoski
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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868 reviews from our community

Traveler rating
    444
    249
    103
    38
    34
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (88)
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English first
Ft Myers, United States
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 22, 2014

This hotel has a staff that will make you feel like you are a regular even on your first stay. It has a GM that is very hands on and is always around to greet guests and make sure thinks are ok with your stay. Good location near airport and good van service for areas near the hotel.

  • Stayed June 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Terry M. K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoraL-ESDTW, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review, June 23, 2014
It means a lot that you took the time to let us know that you enjoyed your stay with us. Thank you for taking the time to share your experience online and we hope that you will stay with us again next time you're in the Detroit area.
Warm Regards,
Lora Levendoski
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
columbus,oh
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed June 20, 2014

For everything bad about this hotel, good exists, resulting in a average score.
First the good-Great F&B Staff. Some of the Front Desk were excellent. Food was good.Impressive Lobby, Comforable Beds.Concrete Construction keeps airplane noise down.
Now the average-Happy Hour- Drinks were great, just a very limited selection. The only Embassy Suites were no lines existed during happy hour that I visitied. I've stayed at over 40 Embassy Suites since 1985. The snacks never changed all week.Breakfast was the same each day over and over and over.
Now the Bad- The roads leading to the hotel are horrible with lots of potholes. Hotel Parking Lot was not that great. Area was somewhat sketchy. Rodeway Inn next door seemed to rent by the hour. Located in a Swampy Area with lots of mosquitos. Back parking lot had some questionable people sitting in their cars for long periods of time. Large signs asking that people take their GPS's.
Planes fly above the hotel at a average height of 300 feet.
The hotel removed their Deli,Light Fare, and Gift Shop and replaced it with a place that sells hamburgers for $12 with 1/2lb of burger.. I did not see anyone eat a hamburger there. If you want anything else, they have small bistro ( a large closet) that sells better food from the burger bar for $18+ plate.No kids meals
This hotel is a 30 year old 3 story motor lodge, its was never a Embassy Suite design. Hilton must be franchising anyplace the days. Due to the high turnover in rooms, its a tired hotel when in come to rooms. Door separating rooms inside is not a door but a according closet door which allows all noise. Stained furniture and associated maint. issues. Some staff were slow to respond to dangerous facility issues. No sunday night management. Outside building in need of paint and cleanup. Not a ADA building. Housekeeping may or may not appear each day. Breakfast food never changes and Yogurt they server contains aspartame.Bacon tastes like large bacon bits.
This hotel relies on airport and airport voucher business. Due to that, its one tired airport hotel. They do offer good hotel rates though and after a while fix what needs fixing.

Room Tip: Try to get a room with a veranda.
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank mrlasvegasio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoraL-ESDTW, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review, June 23, 2014
Thank you for taking the time to share your valuable review. We sincerely apologize that you found your visit disappointing. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
1 review
5 of 5 bubbles Reviewed June 17, 2014

I needed a hotel quickly after flights were cancelled. Hotel sent a courtesy bus to pick me up straight away. I was in my room within 15 minutes of calling hotel. Just in time for manager’s reception. Made a stressful situation much more bearable.

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoraL-ESDTW, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review, June 23, 2014
Thank you so much for taking the time to share your experiences online. It means a lot to me and the staff that you took the time to let us know that you enjoyed your stay with us. We look forward to seeing you again soon!
Warm Regards,
Lora Levendoski
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
1 review
2 of 5 bubbles Reviewed June 16, 2014

Cramped suite with a very poor layout if three people are staying in the suite and one is using the sofa bed in the living room. So-called fresh fruit on the breakfast buffet was over ripe to the point that it looked rotten. This is not what we have come to expect at Embassy Suites. Noisy HVAC.

  • Stayed June 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank judya321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoraL-ESDTW, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review, June 23, 2014
Here at the Embassy Suites Detroit Metro Airport, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. We sincerely appreciate your feedback and are very sorry you were unhappy with the layout of you suite and the A/C unit in your room. We will take your comments under consideration as we continually work to improve our guest experience. We're very sorry that our breakfast didn't live up to your expectations. We are constantly updating our offerings and your comments will help us improve in this area. We hope you will consider staying with us the next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed June 13, 2014

Would have liked two double beds instead of 1 king. Good breakfast, and we didn't get the custom breakfast. everything hot, fresh only missed the flavored coffe creamer. Can't drink my coffee without it. Hotel staff was really nice, and fast, and so was the desk staff. Would do it again.

  • Stayed June 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 121arlenec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoraL-ESDTW, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review, June 23, 2014
Your comments are very much appreciated and thank you for taking the time to make them. We look forward to having you stay with us again!
Warm Regards,
Lora Levendoski
Director of Sales & Catering
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 12, 2014

Enjoyed everything about this hotel. The staff was wonderful (Tyrone was extremely nice and always walked around with a smile), breakfast excellent, choices for the evening reception were better than any Embassy we have stayed at, indoor/outdoor pool was nice with the weather, rooms were clean and we enjoyed watching the planes come and go. We did try the pizza and cookies from the onsite restaurant and wasn't impressed but everything else with our 3 day stay was excellent!

Room Tip: We liked 1st floor overlooking the outdoor pool for our daughter. They also have balconies overlook...
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Livingforhim1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoraL-ESDTW, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this review, June 23, 2014
Thank you so much for taking the time to share your experiences online. It means a lot to me and the staff that you took the time to let us know that you enjoyed your stay with us. We look forward to seeing you again soon!
Warm Regards,
Lora Levendoski
Director of Sales & Catering
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Detroit Metro Airport

Property: Embassy Suites by Hilton Detroit Metro Airport
Address: 8600 Wickham Rd, Romulus, MI 48174-1921
Phone Number:
Location: United States > Michigan > Romulus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Romulus
#3 Romantic Hotel in Romulus
#7 Family Hotel in Romulus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Detroit Metro Airport 3.5*
Number of rooms: 151
Official Description (provided by the hotel):
The Embassy Suites by Hilton Detroit Metro Airport hotel is the ideal location for both business and leisure travelers stopping in Detroit. This Detroit airport hotel is just minutes from the Detroit Metropolitan Wayne County Airport (DTW) and only 20 minutes from downtown attractions. All accommodations at the Embassy Suites hotel in Detroit, Michigan include a spacious two-room suite, a delicious made-to-order breakfast and nightly Evening Reception*. The Burger Bar is a one-of-a-kind burger dining experience featuring fresh beef, turkey, chicken or black bean veggie burgers, made to your exact specifications. The Eighty Six Hundred Restaurant located in the open-air atrium lobby is an additional option, with in-suite dining service also available. Corporate travelers will find their needs catered to at this Detroit, Michigan hotel. Stay with us to enjoy business conveniences such as Executive Boardroom suites, complimentary WiFi and our BusinessLink™ Business Center. ... more   less 
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Also Known As:
Embassy Suites Detroit Metro Airport Hotel Romulus
Embassy Suites Romulus
Romulus Embassy Suites
Hilton Romulus
Romulus Hilton

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