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“Blown away”
Review of Royal Park Hotel

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Royal Park Hotel
Ranked #1 of 3 Hotels in Rochester
Certificate of Excellence
Rochester, Michigan
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Blown away”
Reviewed March 17, 2013

We stayed at the Royal Park Hotel on two occasions in February & March. We were on business and were booked there both times. Upon arrival it became clear how special this place was. Service and comfort is high priority at this hotel. From the doorman to the receptionist, everyone was friendly, helpful and caring. The facilities are beautiful and royal. The rooms were expansive, comfortable and well apportioned. The place is full of small touches that make it feel special, like complimentary iced water/tea with cookies in the lobby. Upon entering our room, we turned on the tv and there was a welcoming screen with our names, apps showing amenities in the hotel, restaurant menus, local restaurant information, etc. They have 24 hour room service, which we took advantage of for breakfast both days. We also ate at one of their two restaurants. We ate at the bar restaurant (which I think has the same menu but is less formal). The steaks were delicious and the servers were friendly and service superb.
I only have one slight peeve and it is minor: My wife needed to print out some documents that were on a jump-drive. The business center computer had windows xp installed and didn't recognize my drive so I had to get my laptop and plug it directly to the printer. But even during that, they were very helpful. (they should upgrade their software to be compatible with newer technology.)
Other than that, it was one of our very favorite stays of anywhere we have ever stayed. They made us feel like VIP's and we will definitely be returning.

Room Tip: We stayed in two different types of rooms both times and they were both large, king size bed, and la...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikeakasleeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, March 19, 2013
We are so grateful for your kind words about your recent visits to Royal Park. When I told our team that your experience achieved 'blown away' levels, a huge cheer and lots of 'woo hoos' were heard throughout the room. You can tell that our team loves great comments.

Thank you for your comment about the business center computer. We have not heard that before but expect that this could be of concern and will work to correct it.

I do hope that you visit with us soon. Please feel free to look me up on your visit.

Best Wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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434 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
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English first
Markham, Canada
Level 6 Contributor
91 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed February 19, 2013

It's been 4-years since I last reviewed the Royal Park and the hotel has changed some of the things that caught my attention then have been upgraded. These include a better arrangement to the desk so that I no longer have to crawl underneath to plug in my computer, the CRT television has been replaced with a large LCD flatscreen with a good selection of HD channels and the wired and wireless Internet also have been upgraded. There seems to be good wireless coverage but the connection still seems a bit slow (or, perhaps, bandwidth limited.)

The things I liked have been kept. The towels are still luxurious, there are a couple of small but complimentary bottles of water and the staff are very attentive. As well, slippers are provided as well as hotel robes that can be used during your stay.

Last, but certainly not least, the bed and pillows were very comfortable and allowed a good night's sleep.

A couple of things that were just short of perfect. The desk lamp, the desk chair and the fitness equipment. Of these the desk lamp is the most annoying, it's a fixed lamp with a short lampshade, so short that I found that quite often I'd end up having the bare bulb shining into my eyes while trying to work on my laptop. Almost as annoying is the chair, it's a nice writing desk chair but doesn't cut it as a modern workstation chair. Fixed legs, no wheels or height adjustment. Lastly, the fitness equipment is the same as I remember from 4-year ago, they were fine then but are no longer state of the art. They still work fine but do not have individual monitor screens/TVs that you'd find in a top fitness facilities (equipment has LED displays).

When in or near Rochester I would be disappointed if the Royal Park weren't available.

Cheers!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olde_biL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, February 21, 2013
We were so pleased to welcome you back to Royal Park. I am happy that you noticed the upgrades that have been made between your visits and that they were to your liking. As always there is more to do and we continue to do so as we strive to be the best hotel in the state.

We are glad that you found our bedding and bath items to be consistent with previous visits as we continue to upgrade around the property.

I look forward to hosting you again. Please feel free to ask for me on your next visit.

Best Wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Bend, Indiana
Level 4 Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 19, 2013

Great experience planning an event and staying at the Royal Park Hotel. The staff at the hotel were amazing. Constantly anticipating my needs and helping me to provide a stellar conference. The sleeping rooms were large and the beds were very comfortable. They were able to provide a great sleeping room rate for our conference attendees, though I'm sure for the regular visitor the hotel is on the more pricey side of things. However, you definitely get what you pay for. If you have a chance to try the chef's made-in-house donuts, I definitely recommend it. Amazing!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NomiaRiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, February 21, 2013
Thank you for the kind words you have offered regarding your visit to the hotel. We are thrilled that you held your conference with us.

We are glad that you found the hotel comfortable and that our team was able to anticipate your needs and insure the success of your event. I will also personally tell our Pastry Chef Mark how much you enjoyed his donuts. He loves to hear these comments.

We look forward to seeing you again. Please look me up next time you visit.

Best Wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed February 13, 2013

My husband and I were married here in August 2012. We decided to have a six month anniversary stay this past weekend. It was just as beautiful as our wedding day. We re created our wedding menu at the brookshire, delicious as always! I love this hotel. If you are looking for quiet luxury and delicious dining go here! (Quite pricey though).

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nsteinman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, February 15, 2013
It is so wonderful that you chose to spend your six month anniversary with us.

Thank you for your kind comments about the hotel and teh food. We are thrilled that it brought those wonderful wedding day memories.

Best WIshes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling Heights, Michigan
Level 4 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 12, 2013

Special shout out to the exceptional individuals and staff at Royal Park Hotel in Rochester, MI that made our stay and anniversary celebration one to remember. Emily our concierge was stupendous. Aimee our server (2 times) was the picture of hospitality. The chef and kitchen crew truly added a special element with a customized anniversary dessert. We had only one night to make the best of it and Royal Park, thank you. We look forward to future visits as well as sending future guests your way.

We opted for the Blush Love package that included rose petals, chocolate-covered strawberries, and non-alcoholic sparkling cider. A nice romantic addition to our weekend and wonderfully executed by the staff at Royal Park.

Room Tip: Rooms/Suites with Terrace provide exceptional views and even the sound of the small water fall just...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rdmangold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, February 15, 2013
Happy Anniversary from All of Us at Royal Park Hotel!

We were thrilled to read your review and thank you for your kind words. I will personally talk to Aimee and the culinary team about your comments - I know how excited they will be.

We thank you for sharing your special day with us and look forward to see you here often.

Feel free to look me up the next time you are with us.

Best WIshes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alma, Michigan
Level 5 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 1, 2013 via mobile

The Royal Park Hotel is a very nice hotel. It is fairly new. The room was very spacious, clean and well maintained. My room had the nicest shower I have ever had in a hotel room. I was impressed. The room had a HD TV with a good selection of channels. The WiFi was free and very fast. It was quiet. No traffic noise. I know rooms on both sides were occupied but I never heard a sound. The room came with a nice bathrobe. There was no minibar but it did have a small refrigerator. I prefer the small refrigerator. The HVAC system was very quiet. I hate hotel rooms with noisy heaters or ac. The Rochester community is very safe and upscale. The hotel is about three blocks from a very upscale downtown. There are plenty of dining choices in the area. There is a trail behind the hotel along the river's edge. The river is a trout stream-- January is too cold to fly fish. Finally, a word about the staff. When I checked in, I gave the desk worker my name. For the rest of my stay, she called me by my name. That was impressive.

I was attending a conference while staying at the hotel. The hotel has good conference facilities. Good rooms. Good sound system. Good technologies. Good food. The parking lot had some electric charging stations for those driving electric cars.

The weaknesses: there was no spare outlet by the nightstand to charge my cell phone. I had problems with my key. I often had to try it five or six times before it worked. I am sure the hotel would have addressed it but it was not a big deal. It was raining when I brought my luggage it. There was puddle of water on the marble just inside the door. I stepped in it and fell. Two staff members quickly came to be sure I was fine.

Overall, the trip was very pleasant. This is definitely a repeat experience. I have even suggested it as a weekend getaway to sister.

Stayed January 2013, traveled on business
Helpful?
Thank PMooreAlma_Michigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, February 2, 2013
We are so happy that you were here for your conference and found so many nice things to say about our hotel. As you might guess I am particularly pleased that our Guest Service Expert remembered your name and was so cordial.

Please accept my apology for the weaknesses you found. Know that I will personally address them with our team.

I do hope that you return with yoru sister. Please look me up when you return.

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Palos Verdes, CA
Level 6 Contributor
121 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed January 23, 2013

Stayed in a Brookside Suite and it was very comfortable, very nice over the top. Very well decorated, very comfortable bed --- all very perfect. The room service was tasty, well served and quick. The bar was fun, the service was helpful --- we were a group of five and they moved us to a "library" where they took care of us, but gave us the quite to have a chat. The food again was really very good. Nice touch, an apple and healthy snack bar next to the bed at night.

So, yeah its way overpriced. Our arrival, which was at ten or so at night was disappointing. No doorman, or bellman and I waited at the empty desk to check in for a few minutes. I don't know, maybe I surprised them? But really after that, it was pretty outstanding.

I would also compliment, I believe her name was Marsha, the Manager of Guest Services. Very helpful prior to our arrival --- Thanks! Also, my housekeeper; who I never met who kept the room absoutely perfect --- even picking up my pants off the floor and folding then and putting them at the end of the bed --- it was awesome, I felt like I was traveling with mom. I loved it!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike90275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JayHaratsis, General Manager at Royal Park Hotel, responded to this review, January 24, 2013
Thank you for the many kind words that you have offered regarding your recent visit to our hotel. It is always nice to hear that our team made you feel comfortable and were able to accommodate your need for a quiet spot to chat with your colleagues.

I am disappointed in our arrival team. A warm welcome has been one of our service mainstays. I will personally chat with the team to explain how important it is to make a positive first impression.

I am so glad that Marsha was able to assist you when you needed it and I am particularly thrilled that you commented about our room attendant and her attention to detail. Our ladies have a great deal of pride and are very particular about how their guest rooms are perceived.

I do hope that we can meet during your next visit. Please feel free to look me up.

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Park Hotel

Property: Royal Park Hotel
Address: 600 E University Dr, Rochester, MI 48307-2111
Location: United States > Michigan > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Park Hotel 4*
Number of rooms: 143
Reservation Options:
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Also Known As:
Royal Park Rochester

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