We stayed at the Royal Park Hotel on two occasions in February & March. We were on business and were booked there both times. Upon arrival it became clear how special this place was. Service and comfort is high priority at this hotel. From the doorman to the receptionist, everyone was friendly, helpful and caring. The facilities are beautiful and royal. The rooms were expansive, comfortable and well apportioned. The place is full of small touches that make it feel special, like complimentary iced water/tea with cookies in the lobby. Upon entering our room, we turned on the tv and there was a welcoming screen with our names, apps showing amenities in the hotel, restaurant menus, local restaurant information, etc. They have 24 hour room service, which we took advantage of for breakfast both days. We also ate at one of their two restaurants. We ate at the bar restaurant (which I think has the same menu but is less formal). The steaks were delicious and the servers were friendly and service superb.
I only have one slight peeve and it is minor: My wife needed to print out some documents that were on a jump-drive. The business center computer had windows xp installed and didn't recognize my drive so I had to get my laptop and plug it directly to the printer. But even during that, they were very helpful. (they should upgrade their software to be compatible with newer technology.)
Other than that, it was one of our very favorite stays of anywhere we have ever stayed. They made us feel like VIP's and we will definitely be returning.
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- Also Known As:
- Royal Park Rochester