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Reviews (548)
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All reviewsgreat hotelbreakfast buffetann arborfront desk staffa great staystaff was very friendlyclean hotelnight stayeasy accessnice place to stayomeletfitness roomoff the highwayindoor poollobbyweddinghgi
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A TripAdvisor Member
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Reviewed January 31, 2014

great recent stay at this property. Rooms spacious, clean and comfortable. staff very helpful. restaurant and room service speedy adn great value. The helpful shuttle will take you where you need to go locally.

  • Stayed: January 2014, traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie B, General Manager at Hilton Garden Inn Plymouth, responded to this reviewResponded February 5, 2014

Thank you so much for the wonderful review, we appreciate all the positive feedback you gave us. Were so happy to hear you enjoyed the hotel and how our spacious clean rooms made you feel at home. Also, being able to use the shuttle to go to local attactions is always an added bonus. Thank you again for the review, we hope to see you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

Many business people stay at this hotel. Very well located for access to the area for business and pleasure reguarding eating and shopping. Everything is a matter of 5-10 minutes away. Lobby is very large and has many gathering spots either for private of large groups. Drinks such as flovered water and coffee always available.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie B, General Manager at Hilton Garden Inn Plymouth, responded to this reviewResponded January 31, 2014

Thank you for your feedback! We are truly glad you enjoyed your stay here at the Hilton Garden Inn Plymouth. Receiving feedback like this truly helps our staff to continue with their task of providing exceptional guest service. We look forward to welcoming you back again soon! Thank you

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Reviewed January 28, 2014

I had a great experience staying at The Hilton while traveling for business on a very cold weekend. The rooms were clean, beds were comfortable, and the staff was very accommodating at check-in and at the restaurant. I would definitely stay at a Hilton Garden Inn in the future!

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
1  Thank Jill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie B, General Manager at Hilton Garden Inn Plymouth, responded to this reviewResponded January 29, 2014

Thank you for your feedback! We are truly glad you enjoyed your stay here at the Hilton Garden Inn Plymouth. Receiving feedback like this truly helps our staff to continue with their task of providing exceptional guest service. We look forward to welcoming you back again soon! Thank you

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Reviewed January 23, 2014

Hotel fine - basic-type property. What was disappointing is that after having to make a last minute reservation due to extreme personal circumstances (flood/fire), hotel refused to honor the rate the rest of our group had and charged me $60 additional per night over the group rate. Don't tell me about "policy" - they had the chance to do something decent and still make plenty of money and they chose instead to take advantage of someone in a desperate situation at midnight with a child.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Christine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie B, General Manager at Hilton Garden Inn Plymouth, responded to this reviewResponded January 24, 2014

Thank you for your feedback regarding your stay at our hotel. I truly apologize that we were not able to reverse your rate to the group rate. . I would very much like the opportunity to personally apologize for the inconveniences that you went through. If you should desire to further discuss your bill in more detail, please feel free to contact me. I would love the opportunity to earn your business and have you stay with us again.

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Reviewed January 22, 2014

Checked in and found the television to be out of order. Maintenance had a replacement within 15 minutes. Restarurant is of excellent quality. Had dinner and also took advantage of breakfast. Very courteous staff as well. Well worth staying here if you are on business in the area. One of the better HGI's I have stayed in.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ECU1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie B, General Manager at Hilton Garden Inn Plymouth, responded to this reviewResponded January 24, 2014

Thank you so much for staying with us and for your review of your stay here at the Hilton Garden Inn Plymouth, we are glad to hear that you enjoyed your stay with us. Reviews like these mean a lot to us, so thank you so much for the kind words.

I am so glad to hear that our maintenence staff was able to fix your problem with the TV so quickly, and that it didnt have to be an inconvience to you during your stay.

Again, thank you for your review and please know that your business is incredibly important to us and we look forward to hosting you here again in the future!

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