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“Worst customer service...EVER!”
Review of Papa Lou's - CLOSED

Papa Lou's
Price range: $8 - $19
Cuisines: American, Italian, Pizza
More restaurant details
Restaurant details
Good for: Scenic view
Dining options: Dinner, Late Night
Stow, Ohio
Level 2 Contributor
5 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Worst customer service...EVER!”
Reviewed August 9, 2013

My family has been to this restaurant before and had a great waitress and ate on the top floor(great view of the bay!). Food was good but not awesome. A few days later we came back with some family as a table of 7. We approached the hostess and stated that we were a table of 7 but we were more than willing to be split up at separate tables. She rudely said that since we stated the number 7 first she would not allow us to split our party. Huh! That's a new one! There were many tables of 4 available but she flat out refused to seat us at them stating even more rudely that she would only seat us as a table of 7 and it would be a 45-60 minute wait for 7. There was no wait for tables of 4 or less. We left and went to Mitchell St. Pub and had awesome customer service and great food (white chili and burgers were really good). The big issue for me...not going to spend my money at a place that has poor customer service.

  • Visited August 2013
    • Value
    • Service
    • Food
Helpful?
1 Thank Maggiemom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

111 reviews from our community

Visitor rating
    35
    34
    19
    7
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level 2 Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great pizza”
Reviewed August 9, 2013 via mobile

We had pizza and antipasto salad and a couple of beers. All was wonderful including our server. I would recommend Papa Lou's to anyone who likes pizza.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Znw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly Hills, Michigan
Level 6 Contributor
188 reviews
169 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“Good food. Good location”
Reviewed August 7, 2013

Good food. Somewhat pricey for what you get. Nice outdoor seating. The service is hot or cold. Waitstaff can be very nice and attentive or just plan rude. The bar tenders can also be rude. After hours not a real fun crowd for anyone over the age of 25. Younger setting.

Visited August 2013
Helpful?
Thank Clark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudsonville, Michigan
Level 5 Contributor
88 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Best pizza”
Reviewed August 3, 2013

One of the best pizzas I have had. The spinach artichoke dip is also excellent. The staff has always been friendly. We also stop in for a meal during our trips to Petoskey, which is several times a year. The two decks overlooking Little Traverse Bay is nice.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Worst customer service ever”
Reviewed August 1, 2013

My husband and friends decided to go grab a quick beer and appetizers. The hostess apparently didn't think that was reason enough to sit us at a high top table because she told us that she wanted those for customers eating lunch or dinner. Keep in mind that there were at least five high tops and nobody sitting at them. She had an employee ask two men sitting at the bar to move over so that all four of us could sit together, which I thought was very rude to the men. I told her a paying customer is a paying customer and we would like to sit at the high top table in which she replied "we already moved the men at the bar for you", in a snotty tone. We decided to leave at that point. If our money that we are about to spend on beer and appetizers isn't good enough to sit at a table, then we don't need to spend it there.

Visited July 2013
Helpful?
1 Thank Jthelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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