This was not our first visit to WPBO. We were greeted by the employee in the building, although she continued to arrange boxes of merchandise along side the counter. She was not as friendly & talkative as previous ladies have been. We walked out to the hawk observation tower and said hello to the man who was watching the sky. We got the distinct impression that we were bothering him. He was not at all interested in answering any questions. I might have understood if it was a busy birding morning, but counts were way down & it was a cold and windy day. We climbed the steps down back to the parking lot and left the guy alone with his camera's, scopes and other equipment. We walked out to the beach thru the tree's and saw the netting for the owl counts. We will return in the future & hopefully the staff will be a bit more receptive to visitors.