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“poor service”

Lorenzo's Pizza Parlor
Ranked #5 of 7 Restaurants in Onaway
Restaurant details
Reviewed July 13, 2014

Food was good. But our server was NOT! She didn't come to table very often. Soup was included but wasn't offered! When I asked she said well do you want it? How very unprofessional! !

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    • Food
4  Thank carolann884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 - 23 of 23 reviews

Reviewed July 10, 2014

We went as a family to enjoy Lorenzo's famous BBQ ribs that my grandmother raves about! We went in for the advertised Thursday Night special of 2 for $22.00 only to find out that they were not honoring this on that particular Thursday (July 10th, 2-14). The hostess was VERY personable and friendly, however our server left a lot to be desired. It took her a substantial about of time to even great our table and then took our order without even a smile or a friendly greeting. We also never learned her name nor did she return to the table to refill water or ask if anyone wanted the soup that was to come with our meals. The hostess came back regularly to clean dishes, and refill drinks but we saw nothing of our server until after the meal was served. Only then did she have an interest in our table. Her tip reflected this poor service. I have been in the restaurant business for 7+ years and there is no excuse for poor service! Servers should greet their tables with a friendly demeanor and always THANK them for coming in. The food was EXCELLANT and we would like to come again but we may think twice before visiting.

    • Value
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3  Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

Lorenzo's has the best BBQ Ribs, Prime Rib and Pizza you can find in Northern Michigan! I dare anyone to find a better Prime Rib near their price! And you can eat the Ribs without ever touching them. Just use your fork, they are so tender the meat slides right off!

1  Thank Ronipp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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