I booked this room the last minute and it worked out well. I got the hot tub suite for a few reasons; one being the fact that I knew it was going to be nice out and I would go running. Soaking in a jacuzzi tub with my husband would be awesome! The ONLY problem was, the tub didnt work. We filled up the massive (its huge) tub and pushed the button, it never turned on. After playing with it and trying to figure it all out, i gave up. I climbed into a tub of hot water. It was very disappointing... (more on the tub to follow).
The room is VERY clean and large. The bed was comfortable and clean. Since you have such a huge hot tub in the room, they took part of the bathroom so the shower is a small corner shower. Almost the size of one on a cruise. It was tight for my husband but I was ok with it. The breakfast area in the morning was nice. The food was HOT and fresh and there was always another pan of eggs, sausage or whatever waiting. THe hotel is well marked and liked that the outside of the building has markings for room numbers so you know where to park to be closest to your room. Checking in was smooth and easy and every employee was friendly. The pool area was clean and nice, nobody swam when we were there, but it was very well kept.
When we were leaving for the day on Saturday, I mentioned to the front desk about the jacuzzi, she said "Ok, Ill get maintenance on it for you." We were gone ALL day and rolled back in after 10pm. The only thing I wanted to do after being outside and walking was to go and sit in he jacuzzi. I got back to the room and looked at it. I couldnt tell if anyone had even checked it out. There were no traces of water in it (and since it has to be filled above the sensor, I knew they couldnt try the tub without filling it, and neither could I). I began the process of filling the tub to the sensor on it again, and hit the button; NOTHING! I was extremely disappointed and a little upset. I paid extra for a jacuzzi suite, if I wanted to sit in a bath tub I would have. This was very upsetting. I sat in the tub for about 10 minutes, drained it and went to bed, it was too late to complain or have maintenance come up, we were leaving in the morning anyway. My husband mentioned that they should have at least left a note or a phone call saying that they tried to fix it and couldnt. Anything would have been nice than just ignoring it. I have no idea if it was ever looked at, if it cant be repaired or what, but I almost feel like I got taken for the extra money on the tub.
Nevertheless, the hotel is very nice. If I stay in another jacuzzi room here, I will make sure the tub works before I get settled or I will just get a regular room with a tub and skip the jacuzzi since its pretty much what I had anyway.
- Official Description (provided by the hotel):
- Welcome to the Best Western Okemos/East Lansing Hotel & Suites! We invite you to come experience our fully renovated hotel and delight in our beautiful salt chlorinated indoor pool with retractable roof. Our state of the art fitness room includes two treadmills, an elliptical, several strength training options including weight machines and dumbbells. Our complimentary deluxe hot breakfast features over 30 items and will certainly wake you up to all that greater Lansing has to offer. We are located right off I-96 and Exit 110, so travelers to Lansing and East Lansing will find themselves just minutes away from popular destinations like the Capital and Michigan State University. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Lansing-Okemos (Msu Area)
- Holiday Inn Express Okemos
- Holiday Inn Okemos
- Okemos Holiday Inn