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“good for a couple nights but not for a week” 3 of 5 bubbles
Review of Courtyard Detroit Novi

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Courtyard Detroit Novi
Ranked #10 of 15 Hotels in Novi
Certificate of Excellence
Muncie, Indiana
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“good for a couple nights but not for a week”
3 of 5 bubbles Reviewed August 20, 2012

We stayed there for the asa girls softball nationals. It was an average hotel. Staff and pool was nice. Bed was comfortable. I usually have problems with my back in most hotel beds but not this one. It was ok for the first couple nights but I find it hard to stay for several nights in a hotel without a fridge and microwave and I've stayed in hotels for the same price that do offer both. TV was old and didn't work very well...took forever to change the channel. AC worked well. Didn't pay the $10 for the breakfast so don't know how it was. All in all I would stay there again for a night or two but not for the week.

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank james a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonnie R, Property Coordinator at Courtyard Detroit Novi, responded to this review, October 4, 2013
Thank you for your review of the Courtyard by Marriott Detroit-Novi. We recently completed renovations of the whole hotel, and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
    39
    53
    14
    6
    1
See reviews for
28
13
5
53
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Big Rapids, MI
1 review
5 of 5 bubbles Reviewed July 24, 2012

We had a problem upon check in - a mix up with the reservation - and Ruthie the supervisor on staff did an excellent job of handling it and getting us a room.
Very nice location - good food close by.
Great for Business Travel in the area. Rooms are clean and staff was great.

  • Stayed June 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonnie R, Property Coordinator at Courtyard Detroit Novi, responded to this review, October 4, 2013
Thank you for your review and comments on the Novi Courtyard, I apologize for the problem you experienced upon check-in. We have just finished renovations of the whole hotel, and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
153 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed July 16, 2012

We found the hotel to be average, nothing special. The room had a musty smell to it and an old tube TV. Also the bathroom towels could use to be upgraded they seemed like they could have been the same ones since the place opened. Other than that the room was great, I found the bed to be very comfy. I didnt get a chance to experience the breakfast because I caught the tail end of it, but from what I could tell it looked way better than any other hotel breakfest I've had. By far the best part was the check in process, Ruthy was over the top amazing! Normaly for a late evening check in I have found the front desk personal are normal half asleep and disinterested, Ruthy was amazing! She made us feel welcome and at home.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RK2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonnie R, Property Coordinator at Courtyard Detroit Novi, responded to this review, October 4, 2013
Thank you for your review of the Novi Courtyard. The hotel has just completd renovations, including all brand new flat screen TV's. Thank you for choosing the Novi Courtyard and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 30, 2012

When unpacking we realized my husband had forgotten his anti-snore mouth device. I thought I'd been in for 2 sleepless nights, but thanks to the excellence of the room I slept like a baby. The bed was great, as was the choice of pillows. The room was able to be made very dark
and the ac was quiet. Who could ask for more? The staff were pleasant and available. The breakfast room was superb. A totally enjoyable stay!

  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Guest Relations Manager at Courtyard Detroit Novi, responded to this review, July 18, 2012
Thank you so much for taking the time to provide us with this wonderful review. It was our pleasure to have you stay with us and we are so glad that it was such a wonderful experience. We look forward to seeing you again and appreciate all the feedback!!

Katherine Hostetter
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
80 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed March 22, 2012

Stayed here on business several times over the years. The location is perfect with several very good restaurants close by, you really have your choice of dining. This hotel is not real fancy, but it has always been clean and the service has been great. Upon check in, Ruthy gave me a suggestion to eat at Diamond Jim's Bistro, which I proceeded to have my first Whitefish dinner, it was excellent. It always seems busy and this time a group of young volleyball players and their families occupied most of the hotel. They have a breakfast here, although I've never participated. There is an indoor pool, which seems to be popular with the small children and their parents. My room included a flat screen TV, in room coffee, hide a bed and best of all, a small refrigerator, which was very handy. I've tried some of the other hotels around the area and I keep going back.

  • Stayed March 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Fusebuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Guest Relations Manager at Courtyard Detroit Novi, responded to this review, April 30, 2012
Thank-You So Much For Your Response!

First Off, I Am So Thankful That You Took The Time To Commend One Of Our Employees By Name. As She Is One Of The Many Strong Employees We Have, This Response Will Be A Great Notice To All Employees On How Our Work Can Leave A Greater Impact On The Guests.

Second, Thank-You So Much For The Fantastic Review! We Continue To Work Every Day To Better Ourselves And Our Hotel. If We Do Such, Then People Like Yourself Will Keep Coming Back And Recommend Us To Your Family And Friends.

As I Like To Tell All Of Our Guests Who Take The Time To Provide Us With A Review, Please Let Yourself Be Known The Next Time You Come. We Can Take The Time To Show Our Appreciation In Person!

Hope You Are Having A Wonderful And We Look Forward To Your Next Stay With Us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Kentucky
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed March 19, 2012

Employees were very friendly. The continental breakfast was well worth it and one of the best I've had. The only negative was the exercise room....only a stairclimber and treadmill at about 78 degrees temp.

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bluegrasslexus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Guest Relations Manager at Courtyard Detroit Novi, responded to this review, April 18, 2012
Thank You So Much For Your Review! At The Novi Courtyard We Pride Ourselves On Our Efficiency And Effectiveness Of Staff. Your Reccomendation Allows Us To Continuously Show Our Staff How Much Of An Impact We Have On Our Guests!

Our Staff Will Appreciate Your Comments As Much As You Enjoyed Your Stay.

I Also Would Like To Apologize About Your Experience In Our Workout Facility. As We Take Positive Comments To Heart, We Treat Constructive Criticism The Same Way! I Have Discussed With Our Management Ways In Which We Can Make Sure We Are Focusing On All Locations In The Hotel With Equal Attention.

Once Again Thank You For Your Response. When You Come Back To Stay With Us, Please Let Us Know Who You Are So We Can Thank You In Person For Your Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Howell, Michigan
Level Contributor
270 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed March 13, 2012

Everything was super except whirlpool was cool. One phone call and that was corrected - nice and hot!! Located near one of the largest shopping areas in Metro Detroit. Hotel breakfast buffet was really good.

  • Stayed March 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hurricane48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew S, Guest Relations Manager at Courtyard Detroit Novi, responded to this review, April 10, 2012
Thank You So Much For Your Review! The Staff At The Novi Courtyard By Marriott Prides Themselves On Fast, Efficient And Immediate Services. We Are Grateful To Hear Your Praise And Have Notified Our Staff.

We Are Going To Continue To Maintain The High Level Of Service You Received With Every Guest That Stays At Our Hotel, Every Day. To Hear These Comments, Our Staff Feels Appreciated And Valued That We Made A Difference In Your Stay Even Though You Experienced An Issue!

We Look Forward To Your Next Stay. Please, When You Return, Let Us Know Who You Are So We Can Give You The Appreciation You Deserve In Person. Thank You So Much And Hope All Is Well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Detroit Novi

Property: Courtyard Detroit Novi
Address: 42700 W 11 Mile Rd, Novi, MI 48375-1712
Location: United States > Michigan > Novi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Novi
#6 Family Hotel in Novi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Detroit Novi 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Courtyard By Marriott Detroit Novi Hotel Novi
Courtyard Novi
Novi Marriott
Novi Courtyard

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