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“Comfortable BED!”

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Sheraton Detroit Novi
Ranked #7 of 15 Hotels in Novi
Certificate of Excellence
Windsor, Canada
Level 4 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Comfortable BED!”
Reviewed February 13, 2014

The Sheraton Detroit Novi has excellent service and the front desk staff is well trained and courteous. The room was clean and well appointed. The bed was extremely comfortable with lots of nice pillows with varying firmness. Well done! The only mishap I had was about 4:00 a.m. the vent from the heating/air conditioning unit fell out of the wall onto the foot switch for the floor lamp, so I heard a loud THUD! followed by a bright light coming on in my room at 4:00 AM!

  • Stayed February 2014, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank Garth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novi S, Manager at Sheraton Detroit Novi, responded to this review, March 8, 2014
GarthL,
Thank you for taking the time to write a review about your experience with us. I am sorry to here about the issue with the vent cover in your room and I assure you that this was reviewed with our team. I'm please to hear that you enjoyed the comfort of our bed. It may be of interest for you to know that you can purchase our Sheraton Sweet Sleeper® bed online at Sheraton.com. We look forward to having you as our guest again soon!
Warm Regards,
Randi Hamilton, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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360 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 8, 2014

I have stayed more than 5 times in this hotel and this is always my first choice. Very well located hotel, with nice and comfortable room and nice employees.
Just the breakfast has not so many options and would be improved.

Room Tip: Avoid the end of floor because of the doors that employees use to clean the rooms.
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  • Stayed December 2013, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank saulocf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novi S, Director of Sales at Sheraton Detroit Novi, responded to this review, March 10, 2014
Hello SAULOCF - Thank you for your kind review. The Sheraton Detroit Novi Hotel prides its self on our service and making our guests feel special during their stay. Our hotel is near the end of a multi-million dollar renovations. We look forward to your continued loyalty and hope you enjoy future stays with us.

-Kelly Card,DOSM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, India
Level 4 Contributor
44 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 8, 2014

I stayed in novi for almost 8 months in 2013 but avoided sheraton in the beginning because its a bit far from the town center, which was closer to my office. However, once I moved in to this, i regretted not staying here earlier. This is the only starwood hotel in novi and is undoubtedly the best hotel in novi. I got an upgrade to a room overlooking a small lake, and the haggerty. The lobby is grand and the bar is quite nice.

Room Tip: Choose a room towards the front of the hotel - they overlook a lake and have a very nice view.
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  • Stayed November 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank TusharBhatia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 7, 2014

hotel is convinient located to the airport and the business district in the Detroit are. the pricing does not reflect the expected standard. the rroms are old and used, they need to undergo a fundamental tlc to get back in shape. The bathrooms the same. if you book the club category, you have access to a room, where some kind of breakfast is served, don't do it, it is cheaper to get the same items at the big M - ok the hotel serves starb...coffee big M dosen't.

  • Stayed November 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank TSK759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 25, 2014

If I'm in the area, I always stay here. Good location, affordable price, comfortable beds. What else you need? :)
The hotel's average outlook is a bit oldish, but absolutely acceptable. However the rooms are facing the highway, they're absolutely quiet.
The bar is that good as everyone says and the bartenders are the best.

  • Stayed October 2013, traveled on business
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Helpful?
Thank Biguss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Level 6 Contributor
201 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 20, 2014

My wife and I have stayed here 4 times over the past year.
Alway clean rooms and professional staff.

Had an issue with noise on our first stay from people across the hall. Not a good nights sleep.
Mentioned it on leaving to attentive desk staff.
Got home to an e-mail from the front desk manager. Sorry for the problem and asked me to call next time we were in town and staying there.
Called them next time and they gave us an upgrade with breakfast. More than I expected or asked for.
I have alway found the Sheraton hotels to be good.
Front desk folks at Novi have always made me feel important and appreciative of our staying with them. Good customer service.

Room Tip: always try to be away from elevators. This goes for every hotel/motel.
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  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Rallybob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level 4 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 20, 2013

This hotel is in a good location with a lot of restaurants close by. The rooms were clean but the walls must not have insulation because you can hear talking from the next room and the halls more than usual. This hotel is going through renovations so maybe the renovated areas will improve this problem. There is a restaurant in the hotel but we only had breakfast here. Food was good. Did not try the breakfast buffet. The staff is very friendly and helpful. I would stay here again and hopefully the renovations will solve the noise problem.

  • Stayed November 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CC4travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Detroit Novi

Property: Sheraton Detroit Novi
Address: 21111 Haggerty Rd, Novi, MI 48375-5305
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Novi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Detroit Novi 3.5*
Number of rooms: 238
Official Description (provided by the hotel):
Situated in Detroit's affluent Novi suburb, Sheraton Detroit Novi adjoins nearby Farmington Hills, Northville and Livonia. Minutes from Twelve Oaks Mall, Laurel Park Mall and IKEA. Sounded by area restaurants, breweries and Target, Meijer, The Home Depot and much more. Suburban Showcase is 10 minutes away, Ann Arbor is 15 minutes from the hotel and just 30 minutes away is downtown Detroit attractions and the Detroit Metropolitan Airport. The Sheraton Detroit Novi, recently renovated offering 238 Deluxe Guest Rooms, is Pet-Friendly, Non-Smoking Hotel. Our hotel features over 21,000 SF of diverse meeting space, a grand ballroom, indoor pool, fitness center and on-site dining and lounge. Featuring over 75 HDTV channels and On-Demand Movies. Complimentary WiFi for all SPG Members, no charge to become a member and begin earning Marriott and Starwood points. ... more   less 
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Also Known As:
Sheraton Detroit Novi Hotel Novi
Sheraton Novi
Novi Sheraton

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