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Staybridge Suites - Novi
Ranked #3 of 15 Hotels in Novi
Certificate of Excellence
Reviewed August 3, 2014

Staybridge suites is now my all time favourite chain. They have spacious suites, free hot breakfast - this one included waffles, sausages, eggs, rice, miso soup, cheeses, breads and even flat bread to make breakfast burritos, bar-b-ques. The novi location also had great service from the two Jeri's-afternoon and evening shift front desk staff. Thank you got making our Michigan stay a fabulous one.

  • Stayed: August 2014, traveled with friends
    • Value
    • Rooms
    • Service
2  Thank QuestDreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Staybridge Suites - Novi, responded to this reviewResponded August 8, 2014

Thank you for sharing your feedback with others, we look forward to serving you again in the future!

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79 - 85 of 237 reviews

Reviewed July 25, 2014

Stayed 2 nights - Wed/Thurs. We had a stop through in Novi for 2 nights on our way to a lacrosse tournament in Traverse City. I convinced my husband who is a frequent business traveler to give the Staybridge a try when I found out it was part of the IHG Rewards family.

When traveling with kids or longer term stays, you can't put a price tag on the types and quality of amenities offered by this hotel. From the great indoor pool.. to hot breakfast and evening weekday reception, and washer and dryer availability.

Special thanks to General Manager David H who helped us during our stay! Great coffee too! ;)

  • Stayed: July 2014, traveled with family
    • Value
    • Location
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Thank bignerdgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2014

I booked a reservation at Staybridge Suites Novi on 06/27/14 for a visit to the area from 7/21-7/25 (4 nights). The total price quoted for 4 nights was $636.15 under rate type "Senior Discount". When I reviewed the bill prior to leaving I noticed they charged me an additional $112.77 without any explanation. When I went to the front desk to inquire, no one was manning the front desk. As I had to leave to catch my flight back to St. Louis, I could not wait. I attempted to reach the Operations Manager - Kim 3 times today 0725/14 without success.

I called "Customer Service" to register the complaint and inquire about the over charge, they were cordial but unable to help. I tried once again to reach Kim and again with no avail. I spoke with Meredith about the bill and had to email her a copy of my reservation.

It's great when you book a room at one price and they end up charging you a different price that is quite a bit more. This is not the first instance where they have fallen short on customer service and I have been staying at this hotel since they opened.

On the last stay, I was given a room where the tub had flooded and the floors were soaking wet and smelled of mold and mildew. I was up graded to a suite and my bill reflected the upgrade in price as well which they had to adjust.

I would recommend that if you book a stay with this particular location that you compare your bill to your reservation.

Room Tip: They need better drapery to block the parking lot lights if you stay on the first floor.
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  • Stayed: July 2014, traveled on business
    • Value
    • Cleanliness
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5  Thank Harold F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Staybridge Suites - Novi, responded to this reviewResponded July 26, 2014

I personally assure all guest that you will never pay anything beyond what you were guaranteed on your reservation confirmation. Rates will change if there are modifications to a reservations arrival/departure date or room type change. We have better things to do such as making guest have the best stay experiences, than scamming customers. We are a business and brand of integrity. It is because of this that one of our biggest complaints is that guest can never get a reservation because we are frequently sold out.

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Reviewed July 22, 2014

Like many we never stayed at a Staybridge Inn, but I would highly recommend this location to everyone. We stayed in a single room suite with three people and had plenty of rooms. Our kitchen consisted of a two burner range top, convection oven and micro, dishwasher and standard apartment fridge with the cups and plates needed. The courtyard had two grills, propane that were very well maintain along with nice green and flower setting. I brought tongs to cook my food on the grill. So we saved money on dinner and lunch. The pool and basketball courts were great. Breakfast was good: waffles, hashbrowns, sausage, eggs, fresh fruit, oatmeal and juices and pop, coffee. Again the location was great and hotel was very clean.

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank yellowtaximom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Staybridge Suites - Novi, responded to this reviewResponded July 24, 2014

Thank you for sharing your feedback, there is a lot of value in the rates we offer. We look forward to having you with us again soon!

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Reviewed July 13, 2014

I recently stayed in this hotel when I attended my sister's wedding back in June in nearby Warren, MI. I am so sad I was only here for a 2 night stay. The breakfast was great and piping hot in the morning. The ambiance of this hotel was very rustic and very enjoyable. Restaurants are just a short drive away. I would definitely stay here again if I visit the area.

Stayed: June 2014, traveled as a couple
Thank cammyspot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Staybridge Suites - Novi, responded to this reviewResponded July 16, 2014

Yes you can stay longer :) Thank you for sharing your experience, hope to see you again soon!

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Reviewed June 26, 2014

Like someone else already said. Hotel is off the main road. There is a grocery store and all the good eats right across the street. You have everything you need inside the hotel and across the road. People are very nice there. Great summer hotel, minus the massive price increase during the summer months. Winter its my home away from home.

Room Tip: Away from doors.
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  • Stayed: March 2014, traveled on business
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Thank Brack1al
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2014

We asked for a top floor room and was told it was on the reservation but received a room on the middle floor and was told it was only a request and not available. We had people stomping on the floor above us and babies crying above us that is why we requested a top floor room. I don't understand why they can't reserve a top floor room when requested and have it available for you when you check in. It should be held if that is what you request ahead of time. Why bother with requests if they aren't given to you. Very hard to sleep with people stomping around above your head.

  • Stayed: June 2014, traveled as a couple
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Thank Annie7373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Staybridge Suites - Novi, responded to this reviewResponded June 17, 2014

Thank you for taking your time to provide feedback on your recent stay. I am sorry to hear that we were not able to accommodate your request for a top floor room. I am also sorry to hear that you had some noisy neighbors.

A good note to point out about request and hotels. If a hotel is unable to guarantee something, it is considered a request. Unfortunately, when hotels have limited rooms available. It becomes much more difficult to juggle varying guest request. In either case, a guest should be able to enjoy a peaceful night and have limited noise disturbance. Please contact me and I will be happy to discuss this with you.

See you soon!

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Additional Information about Staybridge Suites - Novi

Address: 27000 Providence Pkwy, Novi, MI 48374-1210
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Novi
#3 Romantic Hotel in Novi
#5 Business Hotel in Novi
Price Range: $104 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites - Novi 3*
Number of rooms: 108
Official Description (provided by the hotel):
Staybridge Suites Detroit - Novi, Michigan Extended Stay Hotels, Corporate Lodging, Long Term Stay, Relocations, Temporary Housing, Training Groups Situated on the Providence Park Campus, Staybridge Suites Detroit - Novi/Wixom is an upscale extended stay hotel with easy access to the many businesses and attractions in Novi, Wixom, Detroit, Plymouth, Livonia, Southfield, Canton, Farmington Hills, West Bloomfield, Ann Arbor, and Brighton. Our well appointed suites are designed to provide a friendly, warm, and homelike environment. All guest suites feature a kitchen with full sized refrigerator, microwave, stove top, dishwasher, private bathrooms, 42" flat panel HD televisions and more. Housekeeping services are provided Monday through Friday. Our hotel is staffed 24 hours, every day. We offer thoughtful complimentary amenities such as hot breakfast in the morning, wireless and wired Internet access, a complimentary evening social featuring appetizers, salads and soft drinks every Tuesday, Wednesday and Thursday. Our hotel also has a business center, fitness center, indoor pool and Jacuzzi, guest laundry room, barbeque grills, and basketball court. Staybridge Suites Novi is your home away from home, we pride ourselves in treating guests like members of our family. Guests can enjoy shopping at nearby Twelve Oaks Mall or boating and recreation at Metro Park. Attend events at Suburban Collection Showplace, less than 1 mi. From the hotel. ... more   less 
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Also Known As:
Staybridge Suites - Novi Hotel Novi

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