Customer service horrible. Had prepaid reservations and ID. Refused us our room without additional credit card and refused cash. Put myself and 12 year old daughter out in 20 degree weather to walk around building to attached complex. Manager Kendra is the worst. Don't stay here! Better service at a cheap motel.
- Official Description (provided by the hotel):
- The Hyatt Place Detroit/Novi has 126 guest rooms, and is connected to the Suburban Collection Showplace. The stunning two story gallery area enhances the guest experience while enjoying the relaxing music, aromatic scents and pleasing décor. Complimentary hot breakfast is served daily along with a variety of delicious lunch and dinner items available for purchase 24/7. Hot baked items and prepared sandwiches and salads are always available at the "Grab in Go” counter along with made to order Starbucks coffee. ... more less
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