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“Nice stay” 5 of 5 bubbles
Review of Hilton Garden Inn Detroit/Novi

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Hilton Garden Inn Detroit/Novi
Ranked #2 of 15 Hotels in Novi
Certificate of Excellence
GreenLeadersBronze level
Fullerton, California
Level Contributor
66 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Nice stay”
5 of 5 bubbles Reviewed August 17, 2009

I only stayed at his hotel for 1 night. The room was nice and clean. Bed is comfortable - definitely Hilton garden inn signature bed. There's microvae and fridge in the room. Breakfast was ok - a typical Hilton Garden Inn. The hotel iteself is located close by Thousand Oak Mall and there are plenty of restaurants nearby. I definitely will stay at this hotel again if the price is right. I booked thru the hhonors website since the cheapest rate was thru Advance Purchase. Will be staying there again next month. Since it's summer time, so there are a lot of constructions around the area. Hopefully by Sept/Oct will be done. Overal it was a great stay.

  • Stayed August 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leilani07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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433 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Lenexa, KS
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 11, 2009

The Hilton Garden Inn in Novi is the best value in the Detroit Metro area. The hotel is about 1 year old, so it is very clean and in good repair. The staff is also extremely friendly. It is a "typical" Hilton Garden - which has a lot of appeal. I had a few special requests which the staff handled without fail. The hotel is located near shopping and restaurants, which made it very convenient. It is also near the freeway, but beware that the onramp to I-96 East (towards Detroit) is closed for construction.

Overall, this was an excellent hotel at an extremely good price. (I booked directly on the Hilton Honors web site, with the AAA discount.) My plan is to stay here on future visits to Detroit.

  • Stayed August 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Husker82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
1 review
2 of 5 bubbles Reviewed July 17, 2009

The Hilton Garden Inn Novi seems nice until you begin to settle-in. I was there for Fourth of July weekend (two nights) to attend a family reunion nearby. Quite a bit of my family stayed there during that weekend. At least three rooms that I know of, all on the fourth floor, had cleanliness issues. Upon checking-in: one room hadn't been vacuumed and who know what else was left out (Bits of food were on the floor. A complaint was made and the woman at the front desk made it out to be no big deal. She had a "why are you complaining about that?" attitude.); another room had a filthy bathroom (my brother put in a complaint, then bought some cleaner and cleaned the bathroom himself). In my room I noticed a number of hairs in the bed obviously not mine. The same morning, I grabbed a towel only to find long blond hairs attached to it. I went to use the hairdryer and found what appeared to be hairs from the same head hanging off the back filter. This all lead me to believe that they do not change the towels out, maybe even the sheets, between guests. Also, most if not all hotels have a second go-round of maid service if they did not service your room on the first go. This one does, however, the room was not cleaned. They say to put towels you want taken away on the floor, I did. They were still there when I returned that evening. Their idea of making the bed is taking the comforter and throwing it over the disheveled sheets and sloppily stacking the pillows. Too many cleanliness issues and poor customer service. Needless to say, when we have family gatherings in Novi, we will avoid the Hilton Garden Inn.

  • Stayed July 2009
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank zenxen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
140 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed May 21, 2009

Spent 2 nights here earlier this month. The first night was not nearly as nice as the second, the room was on the first floor, near a door. Things seemed fine, but at 2 am someone came in and slammed the door shut. Woke me out of a semi-sound sleep. The next morning I spoke to the front desk and they quickly moved me to a second floor, much quieter room. Heaven. Very comfortable bed, pillows, and desk chair. Room is spacious and well-laid out. Loved the outlets that were accessible from just about every corner. The whole hotel is clean and well-cared for. And the staff genuinely cares about making things right if they're not going well. Every error was corrected promptly and courteously. Would stay there again, for sure.

Stayed May 2009, traveled on business
Helpful?
Thank TravelLib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
183 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
5 of 5 bubbles Reviewed December 17, 2008

Just returned from one-night stay while traveling for business. I found everything at this facility new, clean, courteous and comfortable. It's located quite close to restaurants and shopping. Until now, I've stayed at the Residence Inn right next door. Both properties comfortable, so for future I'll shop price between the two to make my decision.

  • Liked — everything new
  • Disliked — nothing
  • Stayed December 2008, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Snert41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed October 17, 2008

Only a few months old. Clean, all-white bedding. I overheard someone at breakfast complaining that the sheets were too rough - but they are obviously just new sheets. New = CLEAN in my book.

Great location with tons of restaurants and a theater just across the parking lot: Lucky's, Bar Louie, Godaiko Sushi... which was very good by the way. For those who care, this hotel is also only a few blocks from Twelve Oaks Mall.

This hotel has an extremely friendly staff that wants their hotel to be successful. Every employee I encountered was friendly and cheerful. I will stay here again.

  • Liked — Clean
  • Stayed October 2008, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Lin-z-b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Detroit/Novi

Property: Hilton Garden Inn Detroit/Novi
Address: 27355 Cabaret Drive, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Novi
#1 Best Value Hotel in Novi
#1 Business Hotel in Novi
#2 Green Hotel in Novi
#3 Family Hotel in Novi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Detroit/Novi 3*
Number of rooms: 1
Official Description (provided by the hotel):
Located mid-way between Detroit and Ann Arbor, the Hilton Garden Inn Novi Detroit hotel in Novi, Michigan is convenient to all major expressways and for visits to Rock Financial Showplace, Twelve Oaks Mall, and the Detroit Zoo. Guest rooms offer a mini-refrigerator, microwave, and complimentary high-speed Internet Access. The property also features on-site dining, an indoor pool, and whirlpool. Japanese breakfast, TV Japan, and Japanese Newspapers are also available at this hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Detroit/Novi Hotel Novi
Hilton Garden Inn Novi

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