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Holiday Inn Express Hotel & Suites Detroit-Novi
Ranked #6 of 15 Hotels in Novi
Certificate of Excellence
Reviewed October 10, 2012

Great experience at this hotel. I was treated like a 1st Class Customer by Sam at the front desk. He really cares about, and for Customers of this hotel/chain. Upon arrival at the hotel, I had a large room but with a noisy heater. Sam listened to me, then he came to the room and listened to the heater. He agreed that I needed to be moved and handled that expeditiously and courteously. He then loaned me his cell phone charger, because mine is still in the wall outlet at home, and then made a reservation on my behalf further down the road of my week. I failed to make the adequate arrangements with my corporate travel person but Sam took care of me!! Great Job Sam!! I will continue to patronize the Holiday Inn chain, especially because of staff like Sam.

  • Stayed: October 2012, traveled on business
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1  Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (129)
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108 - 114 of 129 reviews

Reviewed September 5, 2012

Was disappointed for a Holiday Inn. Long line up to check in, and we arrived around 9 pm. Was with our son's soccer team. Rooms were just okay, stained carpets though. The ladies at the desk actually called the police on our group for sitting outside having a drink - the police laughed when they got there. The ladies working the continental breakfast were annoyed that the boys were eating (and we all cleaned up our mess) they were just annoyed that they had to keep putting food out. This hotel was cotracted through the tournament that they wanted groups and it was obvious staying there that they didn't like having groups. I would definitely not recommend this hotel if you are travelling as a team or group. Nothing but problems. When the girl from the front desk was leaving for the day she laughed to her co-worker and said call me at home if you want and I'll call the police again for you. Never again!

  • Stayed: May 2012, traveled with family
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2  Thank momof3hockeyboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this reviewResponded September 17, 2012

Dear momof3hockeyboys,

I would first like to thank you for taking the time out of your day to write your review of our hotel. I am glad that you found our location convenient. Most importantly, I would like to apologize for the troubles you have encountered during your stay. The feedbacks we receive from our valued guests, like you, enable us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

If there is anything you need next time you stay with us, please do not hesitate to let us know.


Sincerely,

Janice A
Case Manager
IHG Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2012

I only had a brief overnight stay but ran in to secure a room and the front desk was very helpful with finding me the best rate and also giving me a room close to the entrance for convenience since I am a smoker (all hotels in Michigan are non-smoking now).

Breakfast pretty usual fare. If you want or like hot, it is edible but not really great. But it is free so who can complain overmuch.

Pretty airport accessible - about 20 minute drive.

  • Stayed: August 2012, traveled on business
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Thank CYNDIG901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2012

I picked this hotel for a business trip in the Country Club corporate park, since it was right down the road. The front desk clerk was super helpful and efficient in getting us checked in and providing suggestions for good restaurants in the area. The room was very nice and clean, and the bed was pretty comfortable! The towels and washcloths were the softest linens in any hotel stay that I can remember.
Now for the cons....the bathtub wasn't conducive to laying back to relax since it didn't have the recline angle in it, though. And most importantly, the walls were paper thin. I could hear the conversations and the TV from the room next to me. You could tell that the gentleman wasn't shouting, just having a regular conversation, and I could hear every word he said. My colleague said the same of her room as well. Out of all the things to cut corners on in building a hotel, this seems like the last thing to do so.

Overall I enjoyed my stay, but I'm not sure I would stay here again simply due to the fact that I'm a light sleeper and would prefer to not hear everything my neighbors say or do.

  • Stayed: July 2012, traveled on business
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2  Thank jessic2952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2012

We stayed only one night in a room with a king size bed. While the mattress itself was comfortable, the pillows were awful. Labeled as, "soft," or "firm," they both felt the same...like sleeping on a brick. The temperature of the room was also hard to regulate-fine if the air conditioning was running, but hot & stuffy when the unit cycled off. I recommend switching the fan from 'auto' to 'on' so the air will continually circulate. We very much enjoyed the shower; the shower head is oversized & the water pressure good (there is nothing I hate more then feeling like the shower is just trickling out!). I requested an in-room refrigerator & was given one for no extra fee. I can't speak to the breakfast as we were heading out quickly & just grabbed some bagels & fruit to eat on the road, but the cinnamon rolls looked yummy. Overall, I found the staff to be friendly & accommodating, the price reasonable, liked the location & the fact that the hotel was quiet. I would recommend & stay here again, but with my own pillow!

  • Stayed: May 2012
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Thank footballwidow1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 3, 2012

Dear footballwidow1111,

Thank you for your review regarding your recent stay with us. We were particularly pleased to read your encouraging comments about our location, price and staff. I am glad you enjoyed the shower and found our hotel quiet. I have noted your comments regarding the air conditioner and the pillows. Thank you for bringing these to our attention. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything you need next time you stay with us, please do not hesitate to contact the Manager on Duty.

Sincerely,

Connie Dayag
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2012

Fairly new hotel with a good, free breakfast that had hot and cold items (Holiday Inn cinnamon rolls, bacon or sausage, scrambled eggs, biscuits, pancakes, fruit, yogurt, cereal, oatmeal, toast, muffins, danish, milk, coffee, fruit juice machine). Coffee is available 24/7. Internet at the "business center" was incredibly slow, and WiFi did not work in my room (this was VERY disappointing). Hotel was clean, but not sparkling. For the lights to stay on in your room, you have to put one of your keycards in the slot next to the light switch when you enter. The desk lamp or reading lights by the beds can still be left on, though, so you don't have to come back from dinner to a dark room. Bathroom was nice, and a decent size, however I wish the vanity was outside the bathroom. That allows you to brush your teeth, etc. without waiting for someone to get out of the shower. Overall, nice - typical for this price range. I was not wowed, but it is certainly sufficient for family, business, and solo travel. For friends or couples, splurge for something more higher-end if you can. The best features are that the hotel is pretty new, and the breakfast is good. Go elsewhere for Internet. Best wishes!

  • Stayed: March 2012, traveled with family
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1  Thank Irishdancer13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2012

This is a newer Holiday Inn Express. My own major complaint of this hotel is that the walls are very thin. There is really no excuse to make the walls with so little sound insulation. People next door could easily be heard talking on the phone and they were not even talking that loud. One neighbor woke me up at 6:30 when he started to talk on his phone.

There is a large breakfast area. The breakfast is a little better than the average free hotel breakfast found at other hotels. The rooms are wells kept and the bed was comfortable. The AC unit was rather loud. No issues with the staff. I had a group rate for the hotel and it was very reasonable. That may be a reason to consider the hotel.

There is a Ruby Tuesday that is next door to the hotel. Other restaurants are a short drive from the hotel.

Stayed: March 2012, traveled on business
Thank Baxman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihgcare at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this reviewResponded April 21, 2012

Dear Baxman,

Thank you for taking the time to write your review. I do apologize for any inconvenience that you have experienced with your room. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,
Brenda J.
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Detroit-Novi

Address: 39675 W 12 Mile Rd, Novi, MI 48377-3605
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Novi
Price Range: $93 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit-Novi 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Our brand new hotel in Novi, Michigan is located a half-hour outside Detroit, at M-5 & 12 Mile Rd., the new Holiday Inn Express & Suites in Detroit Novi provides comfortable accommodations near many of suburban Detroit s best businesses & leisure attractions. Business travelers lodging in Novi, Michigan can enjoy our Novi, MI hotel convenient access to several convention & sports arenas including the Rock Financial Showplace, CompuWare Arena & Novi Ice Arena. Nearby businesses include; Nissan, Ryder, ITC, Bosch, Hewlett Packard & MI CAT. Additionally, this Novi hotel has a 24-hour business center & two meeting rooms. Avid shoppers will find several shopping centers within one mile of our Novi hotel near Detroit. The Twelve Oaks Mall & Novi Towne Center are all just a short drive away. Other Detroit - Novi attractions include the Detroit Casinos, Ford Field, Comerica Park, the Holocaust Memorial Center & Second City Comedy Nightclub. While lodging in Novi, Michigan, you can stay connected with the free HSIA & you can enjoy the complimentary hot breakfast bar. Keep up your workout routines with the indoor pool & a well-equipped fitness center. On your next trip to the Detroit area, come Stay Smart at our new Novi, MI hotel. ... more   less 
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Holiday Inn Express Hotel And Suites Detroit-Novi

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