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The Harbor Grand Hotel
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Reviews (345)
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Reviewed October 13, 2009

We stayed here on a Sunday night using their promotional special (about $150, half of what it costs in the summer). We thought the hotel was OK, but not worth the money.

Pros: location is great. If they open the Amtrak station across the street, it will be even better for Chicago travelers. Rooms are nice and quiet and breakfast delivered to your room is a nice bonus. The bikes you can rent for free are fun to ride around town.

Cons: Staff was just OK. When I pay this much, I like to get recommendations. We felt bad for another couple checking out when we were - they asked about local wineries. The front desk couldn't give any recommendations, which is a shame since many people visit the area for wineries (we helped them out as we frequent them). Room view was of the harbor, but no outdoor deck or anything. Loud noises in the morning from deliveries to the restaurant. Workout room is LITTLE - one bike and one treadmill and a little weight machine. The staff really, really lacked information on the local area. We asked for the hours of a wine store across the street from the property and the front desk staff person said he had never heard of it and didn't know the hours!! It's across the street! That was really the biggest disappointment - lack of local knowledge by the staff.

Room - The room was nice with a fireplace and jacuizzi tub, but it wasn't as big as I thought it would be. Small table in the corner, mini fridge, no microwave.

We've stayed at the sister property - Marina Grand - before for the same price and were blown away by the rooms and service. We felt the Harbor Grand was just OK.
We would not stay again, but would stay at Marina Grand again. Marina Grand is more modern, but we felt the staff knew more there and the rooms were much bigger with full size kitchens, living areas, etc.

To the hotel manager: I highly recommend you work with your staff on educating them on local events and attractions.

  • Stayed: October 2009, traveled as a couple
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1  Thank Willgly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2009

We have stayed at the Harbor Grand numerous times and we have never been disappointed. Our last visit was in August. The hotel was booked to capacity but still service was outstanding and our room was very quiet. It is a beautiful hotel with all the amenities you could ask for. We have always had a harbor view room which offers a great view of the harbor and the lake. The hotel is right in town and there are many restaurants nearby. The Stray Dog is a favorite of ours. If you are looking for a romantic week-end getaway the Harbor Grand is the place. We wish the bar area was open later than 10:00 p.m. Also the bartender didn't know how to make a martini which we thought was odd. We can overlook that considering how great everything else was.

  • Stayed: August 2009, traveled as a couple
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Thank Col515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2009

My husband and I stayed here on a Friday/Saturday. This was our second time we stayed at Harbor Grand. We like this hotel because it is small and located so close to town and the beach. The services provided are wonderful: breakfast basket, free bikes and beach chairs. The staff is VERY kind and friendly. When booking this time, I thought I booked a whirlpool room, but when we arrived and saw the room, it was a village view suite with just a tub/shower. The front desk kindly switched us without a question and they were very accomodating. The only downside is the cost... but you get what you pay for...This hotel has the service of a bed/breakfast! We will be back.

  • Stayed: September 2009, traveled as a couple
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Thank techmom64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2009

When visiting new Buffalo this is your place. Staff is wonderful. We came on Holiday weekend we were treated wonderfully. We just happened to call to see if they had any rooms available and were checked in 15 mins. later. Parking is just outside the front door, safe and secure. Just steps away from downtown. Bikes, pool, spa all for the taking without charge.
Nice terrace wine bar and dining. You look out over harbor as you eat.
Julie at the front desk was excellant. The room has free parking and a breakfast delivered to your room included.

Stay here, they do make you feel at home. Unlike the sister property the Marina Grand Resort.
Same pricing as Sister Resort, but at this one you get much more for your money

  • Stayed: September 2009, traveled as a couple
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Thank kaybsix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2009

My husband and I just returned from a two night stay at the Harbor Grand. We had a lakeview King room on the third floor. We could see the marina and Lake Michigan from our room. Pluses: Massage that we booked, Quietness of the hotel- we barely heard other guests on our floor and the hotel was booked. breakfast basket - but I would recommend the breakfast bread over the non toasted bagel as one of the choices, centrally located, larger than normal bathroom, walking distance to Lake Michigan.

The negatives: pool looked cloudy so we never used it, Grill for the restaurant was below our room so we could smell the grills up until 11:00 - not bad at first but it gets overwhelming after about an hour or so. With the room window open it does get a bit noisy with people sitting at the restaurant. Food at the restaurant is just ok - with so many other restaurants in the area; I don't think we'd eat here again.

  • Stayed: September 2009, traveled as a couple
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Thank smz64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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