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“Take the AmTrack for a get away to the Harbor Grand” 5 of 5 stars
Review of The Harbor Grand

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The Harbor Grand
Ranked #1 of 7 Hotels in New Buffalo
Certificate of Excellence
Neenah, Wi
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Take the AmTrack for a get away to the Harbor Grand”
5 of 5 stars Reviewed March 30, 2009

We wanted to take a short trip on the Amtrack which lead us to New Buffalo, Michigan. We stayed at the Harbor Grand because it was located on Lake Michigan. What a wonderful place to stay. The staff is excellent! The room was very clean and our view of the harbor couldn't be beat. Loved the gas fire place also

It was a slower time of year so we enjoyed the pool and their hot tub. The town is right around the corner and has a good selection of dining places and bars. If someone is looking to do something different.......take the AmTrack to New Buffalo and check this place out. You may want to check out reserving a time for the local cab to come pick you up. Patty that runs the cab service is wonderful. Also, the Four Winds Casino on the other side of town is beautiful and worth seeing also

We had an excellent time in this little city.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank breaks007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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289 reviews from our community

Traveler rating
    168
    91
    21
    7
    2
See reviews for
58
167
8
10
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • Any
English first
Chicago, IL
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 8, 2009

My boyfriend and I recently decided to go to New Buffalo, MI to check out the Four Winds Casino and spend the night. The Four Winds casino hotel was sold out, so we decided to stay a nice little hotel in town and found the Harbor Grand. Hotel staff was very friendly upon check in. Liked the Frank Lloyd Wright style of the hotel too. We got a junior suite at a great discounted price (just asked the hotel staff for a discount and they gave me one! pretty easy). The room was nice,large and clean. The continental breakfast came at the appointed time in a cute little basket. We appreciated the special touches of this hotel and would consider staying here again.

  • Stayed January 2009, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
    • 3 of 5 stars
      Business service (e.g., internet access)
Helpful?
1 Thank ChicagoTraveler31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI
Level Contributor
115 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed December 3, 2008

This was our second stay at the Harbor Grand, and again we had no complaints. We drove to Chicago for the day, then returned to New Buffalo for the night. Check in shortly after 4PM was quick and easy. I had previously booked a king suite with a spa shower, town view. We were given a 2 room suite on the third floor. Some of the furniture was a bit worn, the table had a few dings on the ends. The huge flat screen TV was nice, the livingroom had a comfortable couch, easy chair with footstool and table with two chairs. Middle area was a counter, sink combo with refrigerator. I honestly do not remember a microwave in the room.
Bathroom was large with lots of light. The spa shower is a large walk in shower with two big shower heads on either side. There is a control for each shower head.
The third area of the suite is the bedroom, with a privacy door. The king bed was very comfortable with 5 bed pillows plus 2 more in a closet. The view was of the town, small parking area and train track. We had 2 Amtrak trains go past at a very rapid speed, certainly would not keep anyone awake. There will be a new Amtrak depot stop directly in front of the Inn sometime in the future. There were people working on the new depot Tuesday when we checked out. We would certainly park our car and ride into Chicago from this location.
We enjoyed the breakfast delivered to our room. As other have posted, you get a menu at check in and then pick what you would like delivered to your room in the AM. Check out was a breeze.
We did not see the indoor pool or lower level restaurant and bar this trip. We will certainly return and consider this our get-away Inn.

  • Liked — Classy lodging, quiet, private,
  • Disliked — having to come home.
  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Business service (e.g., internet access)
Helpful?
2 Thank doggy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 7, 2008

My wife and I stayed at the Harbor Grand three nights for a getaway. Our suite was large and nicely furnished. The beds were very comfortable and the double-head shower was a nice touch. The breakfast was fantastic. We also enjoyed taking the hotel's bikes for a ride down to the beach. The only problem was the cable TV was not working when we arrived, but this was fixed promptly. Overall, it was a very relaxing and enjoyable stay. We would recommend it to anyone.

  • Stayed November 2008
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank leeillini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlebury
1 review
1 of 5 stars Reviewed October 1, 2008

It was my 35th birthday and we stayed in room 311.
We were told the price was a discount, turns out it was not.
The room was not cleaned, the room showed alot of wear and tear and the only breakfast we got delivered to our room was a muffin to share.
We have been to New Buffalo several times and I have to say
the hotel never contacted us about our situation to say sorry or to
refund half of our stay.
I encourage people to stay at other hotels in the area, you will receive a hot breakfast and very clean rooms and still save $$.

  • Liked — nothing
  • Disliked — Room view and the breakfast.
  • Stayed September 2008, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Check in / front desk
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank consider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKemper, General Manager at The Harbor Grand, responded to this review, October 3, 2008
I am very sorry to hear of this disappointing stay. I will investigate the service failures and correct them immediately. A letter was sent to this guest, but did not reach them prior to this posting. I will try to reach the guest this next week. I am confident that this was an isolated incident.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed September 29, 2008

We were in Indiana heading back to Chicago and decided to extend our trip another night. We have stayed in Union Pier a number of times but wanted to stay someplace else that might have a better selection of restaurants/bars. I called ahead and was able to get a good rate. The front desk staff were all very nice and professional. We wanted a harbor view room with a walk out patio. If it wasn't raining, it would have been enjoyable. Ther was a nice semi-private patio with a table and a few chairs. The room was tastefully decorated and very clean. The location was excellent - on the harbor, short walk to the beach, and walking distance to several restaurant/bars. I would definitely stay here again.

  • Liked — Room and location
  • Disliked — nothing
  • Stayed September 2008, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 3 of 5 stars
      Business service (e.g., internet access)
Helpful?
1 Thank mcd63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 14, 2008

My husband and I have stayed at this property 5 times. And everytime it is awesome. The style is very Frank Lloyd Wright, with clean accents and touches. The beds are awesome. And the best part is that they bring you breakfast in bed (standard with the room). They bring you a huge basket filled with whatever you choose. It's simply perfect. They also have 24-hour Ben and Jerry's Ice Cream delivery to the room (they have practically every flavor). And the rooms also offer a DVD player and free DVD rentals at the front desk. The King room (which we always stay in) have a great fireplace and jacuzzi tub. During the nicer months, there is free bike rental so that you can ride down to the beach, which is practically next door. I would HIGHLY recommend this property. It's simply perfect.

  • Liked — Everything....The Harbor Grand is perfect!!
  • Disliked — Nothing. We love this hotel.
  • Stayed March 2008, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Business service (e.g., internet access)
Helpful?
Thank mcgillicutty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Harbor Grand

Property: The Harbor Grand
Address: 111 West Water Street, New Buffalo, MI 49117-1907 (Formerly Harbor Grand Hotel)
Location: United States > Michigan > Berrien County > New Buffalo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in New Buffalo
#3 Romantic Hotel in New Buffalo
Price Range (Based on Average Rates): $$
Number of rooms: 54
Official Description (provided by the hotel):
Full-service boutique hotel on the New Buffalo harbor. Waterfront rooms include luxury bedding, fireplaces and whirlpool baths. Indoor pool, massage therapy and waterfront dining. Complimentary breakfast in bed and bike rentals. Short walk to Lake Michigan beach and downtown shops and restaurants. Weddings and meetings for up to 75. ... more   less 
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Also Known As:
The Harbor Grand Hotel New Buffalo
Harbor Grand New Buffalo
Harbor Grand Hotel

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