Hotel and room were clean, comfortable and quiet...the location provided us easy access off I-94 highway and provides easy access to Lake Michigan or Chicago...the in-room jacquuzi made room special and fun for the kids.More
- Free Wifi
- Free Parking
Hotel and room were clean, comfortable and quiet...the location provided us easy access off I-94 highway and provides easy access to Lake Michigan or Chicago...the in-room jacquuzi made room special and fun for the kids.MoreShow less
We are so glad the Jacuzzi made your stay special mad fun for the kids, and that you had a great comfortable quiet stay with us, we look forward to seeing you again!
I love the fact that everyone I've ever met working here seems to have a great sense of humor. The rooms have been spotless all of the four or five times I've stayed there and have never had a cleaning product smell or a funk to them, just fresh. I'll probably be back in another month or so.
We take pride in our hotels cleanliness and glad you found our rooms to be spotless on every one of your visits with us! And our staff thanks you for such a wonderful compliment! We look forward to you coming back in a month or so for your next visit with us!
Refrigerator made a constant noise in our room. Section of the wall looked put together poorly. The staff was very polite and they do have a shuttle bus that stops there.
We are sorry to hear that you were not 100% pleased with your stay and appreciate feedback on things we can improve for our guests to make their stay more enjoyable. We are working on renovating all of our rooms and will be checking all of the refrigerators to make sure they are functioning properly. We hope this experience does not deter you from coming back to stay with us, next time you are in the area we would love another chance to impress you!
We stayed March 24th 2016. The front desk staff, Debbie, Jennette and Kimmary were excellent. They were very friendly and couldn't do enough to make our stay a good one.
The hotel is dated but the rooms are clean and comfortable. The TV service needs to be upgraded. Some of the channels are very fuzzy and hard to see. The channel selection is also limited.
The complementary hot breakfast was pretty good, waffles and biscuits & gravy included. It is 5 minutes from the four winds casino and a casino shuttle is available. I would stay again.
Thank you for the wonderful compliments about our staff! They take pride in insuring all our guests have a wonderful stay, We are glad your room was up to your expectations and was clean and comfortable for you and that you enjoyed our complementary breakfast. We are currently in the process of up-grading our TV service as well as getting many more channels so next time you come to enjoy a stay with us we are sure you will be pleased.
Friendly staff when you would find them. We found a shirt of a previous guest on the floor. The breakfast was ok, but on the second day there were no tongs out to get the food with and there where no napkins out.
I am sorry that you had a just ok experience while staying with us. This is not a regular occurrence and thank you for your feedback so these issues can be corrected. I hope you give us another chance so we can make your next stay great and exceed your expectations and show you how great our Baymont Inn & Suites in New Buffalo really is.