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“quick get-away” 4 of 5 stars
Review of Holiday Inn Express New Buffalo

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Holiday Inn Express New Buffalo
Ranked #4 of 7 Hotels in New Buffalo
Certificate of Excellence
ft wayne
Level Contributor
9 reviews
“quick get-away”
4 of 5 stars Reviewed August 21, 2012

Clean rooms with decent breakfast. Location was excellent. Near casino, right off highway and yet only 3 minutes to town/beach. we had family of four in two suites. Price was too high for space but we traveled at high use time.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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189 reviews from our community

Traveler rating
    62
    90
    25
    8
    4
See reviews for
61
79
4
13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
English first
Twinsburg, Ohio
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 11, 2012

A co-worker and I stayed here for two nights while visiting customers in nearby Michigan City. My room with a king bed was large and clean and the bed was very comfortable. Probably had the most comfortable pillows I have used in awhile. Only negative was the large number of families with small children that stayed at the hotel the week we were there. Not an ideal place to stay during the summer months for a business traveler unless you don't mind the crowds or some noise. I though the hotel was a little overpriced as compared to other HI Express hotels. There are a number of good restaurants in New Buffalo that are very close-by.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Northern65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roseville, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 28, 2012

Stayed in a King Suite. Very clean, nice room. Staff was nice. Price was good. Breakfast bar helpful for us slow risers except its over at 9:30. I think that's just so you don't show up at 10:30 and stay til 11:30. We never were rushed out. Pool was decent. Looked at a few other places we were thinking of staying and they looked a bit run down. The Harbor Grand looked very nice but too pricey for just sleeping there. Bed, pillows comfortable and clean. All in all very satisfied.

Room Tip: Ask for a room away from the elevator. Book a King Suite, nice to have fridge and microwave. Third...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank VickyG329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 13, 2012 via mobile

I was In town to stand up in my best friend's wedding. We stayed at a different hotel Friday night and were not happy so we called Friday afternoon to switch to the holiday inn express. We were quoted a price of 129.95 over the phone for Saturday night which was the same rate as our current hotel. The next day I was busy getting ready for the wedding so my mom checked in for me. I didnt tell her what the rate was because I didn't think it would be an issue. Upon checkout, I noticed we were charged $50 more than what we were quoted on the phone on Friday afternoon. I spoke to the desk attendant about this and she didn't seem to care or think it was a problem that we were told a different price and gave me the manager's card. The manager had the same attitude. My advice is do not make phone reservations and make sure to get everything in writing because the staff seems to think there is no way they would make a mistake. Should have stayed at the other hotel!

Stayed June 2012, traveled with friends
Helpful?
2 Thank Amlynarski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express New Buffalo, responded to this review, August 9, 2012
Dear Amlynarski,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 9, 2012

We stayed here for a couple of nights recently. The hotel was very clean, and the staff was helpful. I thinks it's a bit pricey, but that is probably due to being in the New Buffalo area.

They accommodate pets for an additional $25.00 per night, which was helpful. Only major criticism it that there is virtually no isolation of noise from the hallway. If there are a lot of guests on the floor, you will hear plenty of slamming doors and people talking in the hallway. We didn't use the internet, so I can't comment on the speed.

Room Tip: Stay towards the end of the hall, which might be a little quieter.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern California
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 4, 2012

Expensive for location and quality of the rooms. Staff was unhelpful and unfriendly.

  • Stayed June 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank DWRDDR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 3, 2012

Just off I-94. 5 minutes to the beach.(20 mins to Warren Dunes)- Full HOT breakfast. Friendly staff. A+

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank BigBear_in_IN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New Buffalo

Property: Holiday Inn Express New Buffalo
Address: 11500 Holiday Dr, New Buffalo, MI 49117-8212
Phone Number:
Location: United States > Michigan > Berrien County > New Buffalo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in New Buffalo
#5 Romantic Hotel in New Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express New Buffalo 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites of New Buffalo is a premier hotel in Harbor Country, offering excellent accommodations in a resort atmosphere near the shore of Lake Michigan, within 1 1/2 miles to the beach. The convenient location at exit 1 off I-94 is close to the new Four Winds Casino, The Lighthouse Place Premium Outlets in Michigan City, Indiana, Warren Dunes and less than an hour's drive to South Bend and Notre Dame University. It is a great location for visitors arriving to or leaving Chicago, approximately an hour from the greater Chicagoland area and within close proximity to the Michigan Wine Trail, including Tabor Hill, St. Julian, Free Run and The Round Barn, as well as other wineries. Hotel features include complimentary continental breakfast, free local phone calls and free high-speed Internet access. Visit New Buffalo, MI, and Stay Smart at the Holiday Inn Express hotel. ... more   less 
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Also Known As:
Holiday Inn Express New Buffalo Hotel New Buffalo
Holiday Inn New Buffalo
New Buffalo Holiday Inn

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