We started our trip at The Blue Chip Casino which was a HUGE mistake. Never encountered such rude people. Their claim to be a "Vegas" experience is false advertisement, as we just left Vegas 3 weeks ago. In fact, they are not getting a "review", but a LETTER sent to corporate! After that horrific experience we decided to try out The Four Winds. OMG......what a difference a 10 minute drive can make. We arrived at the valet to be greeted with a smile and a complete description of what we can expect at their casino & hotel, along with a "good luck & enjoy your day." We entered the front door and this Vegas style casino jumped out in front of us. Obtained a players card and the person there was extremely courteous, asking where we were from & made small conversation. He continued to inform us of the various restaurants we would enjoy during our stay. The Timbers Restaurant was a great place to dine, with way more food than you can eat & very affordable prices too. Slots were a little tight, but we go to have fun & we know winning is 2nd. :) My husband & I are both non-smokers & the casino must be highly ventilated, as the smoke was a non-issue. I was very curious as to what the hotel rooms were like, therefore prior to leaving I asked the hotel clerk if we could see a room. Zach was very helpful, & after getting permission from his manager, showed us two different rooms, which were beautiful. He also suggested that we look into using the "rockin package" to obtain discounts for our upcoming stay. He couldn't have been more accommodating.
Before driving out of the resort, we were already planning our next trip, unlike the Blue Chip, where we couldn't get out fast enough! My letter to them is suggesting that someone from their corporate office visit The Four Winds, and immediately implement a training program for their staff on customer service & hospitality. Bravo, Four Winds!!!!!
- Official Description (provided by the hotel):
- At Four Winds Hotel New Buffalo, elegant décor and opulent accommodations are carried through all 415 luxurious guest rooms.Pamper yourself with amenities like granite counter tops, HD TVs, 14-inch pillow top mattresses, plush robes, whirlpool jets and wet bars. With accommodations this luxurious, the only question left for you to answer is “How long can you stay?”All hotel guests at Four Winds Hotel have access to the following amenities: * Fitness center* Complimentary and valet parking* Smoking and non-smoking rooms* Room serviceSome of the special features you’ll find in Four Winds’ hotel rooms include:* Exquisite nature views* Granite counter tops* Leather wrapped headboards* Serta® Presidential Suite beds* Oversized 20 pound bath sheets and robes* Flat screen Sony Bravia® high-definition televisions* Coffee maker and complimentary Starbucks® coffee* High speed Internet access* Iron and ironing board* Hair dryer ... more less
- Also Known As:
- 4 Winds Casino Resort
- Four Winds Hotel New Buffalo