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Reviewed September 15, 2017 via mobile

We chose this hotels restaurant to eat at and have eaten here before, tonight however I came away a little worried. Although the service was ok the food was for me anyway , worrying .
I chose to order the mixed grill and first impression was... it looked nice and tasty that was until I had eaten part of the chicken skewer, the next piece I cut in half and was horrified to find only the outside of the chicken was cooked the inner was still raw.
What concerned me even more was the fact the waitresses thought that was how I had requested it to be cooked, try explaining that while it is ok to eat red meat medium to rare it is unsafe to eat chicken like that. Needles to say it fell on deaf ears.
I feel a little saddened that neither the manager or receptionist were none too concerned when I raised the matter when leaving.
At this moment in time I have no lasting ill effect but who knows what might happen through the night . Wish me luck
Safe travels. R.W.H

Date of stay: September 2017
Trip type: Traveled as a couple
1  Thank rwh30960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony M, Directeur général at Hotel Le Pavillon, responded to this reviewResponded September 25, 2018

Thank you for choosing Le Pavillon hotel and restaurant for your stay.
We sincerely thank you for taking the time to publish this positive message.
Our location, which is completely central, 3 minutes from BEZIERS and 8 kilometres from the beaches and other attractions that the Hérault region has to offer.
The restaurant l'almond tree is worth a visit because our chef de cuisine works with fresh and local products, it is unanimously appreciated by our customers, the comments attest to it, I do not understand your comments you must have the wrong establishments because our prices are also very attractive.
Friendly, The team of the hotel-restaurant Le Pavillon
Sincerely;
The director of the hotel-restaurant Le Pavillon
MR. MOREL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2016

After we cancelled our originally booked Hotel, this was Heaven! We stayed for 5 nights, the room was small, but was cleaned beautifully every day and the staff were extremely helpful and the breakfast second to none. The pool was excellent and we couldn't have asked for more. The parking and security was beyond anything we have experienced in France, all in all a perfect choice.

Room tip: Ask for a quiet room away from the motorway.
Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank welltravelled123169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony M, Directeur général at Hotel Le Pavillon, responded to this reviewResponded October 13, 2018
Google Translation

Nous vous remercions d’avoir choisi l’hôtel-restaurant Le Pavillon pour votre séjour.
Nous vous remercions sincèrement d’avoir pris le temps de publier ce message très positif *****.
Notre emplacement, qui est tout à fait central, à 3 minutes de BEZIERS et à 8 kilomètres des plages et d'autres attractions que la région peut vous offrir.
La propreté de notre établissement est une priorité essentielle.
Notre restaurant de l'hôtel "l'amandier" vaut vraiment le détour car notre chef en plus d'être un grand professionnel il travaille les produits frais, locaux et de saison.
Une nouvelle carte des vins arrive pour bientôt.
Nous avons vraiment hâte de vous accueillir à nouveau à l’hôtel-restaurant Le Pavillon, et merci encore pour ce super commentaire !
Lors de votre prochaine réservation afin de bénéficier de nos meilleurs tarifs n'hésitez pas à nous contacter directement
au: 04 67 39 40 00 ou par mail a: hotel.pavillon@orange.fr
Amicalement, L’équipe de l’hôtel-restaurant Le Pavillon
Cordialement;
le directeur de l’hôtel-restaurant Le Pavillon
M. MOREL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2015

We stayed there for one night. The staff was very friendly and helpful! Dinner was good and plentiful, the wine delicious. The room was really clean and quiet and we had a good night's rest, though it was very small and there was hardly any space to move around. The wifi and parking were very good.

Date of stay: July 2015
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank ela8457
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony M, Directeur général at Hotel Le Pavillon, responded to this reviewResponded October 13, 2018
Google Translation

Bonjour ela8457,

"Nous vous remercions d’avoir choisi l’hôtel-restaurant Le Pavillon pour votre séjour.
Nous vous remercions sincèrement d’avoir pris le temps de publier ce message très positif.
Notre emplacement, qui est tout à fait central, à 3 minutes de BEZIERS et à 8 kilomètres des plages et d'autres attractions que la région peut vous offrir.
La propreté de notre établissement est une priorité essentielle.
Notre restaurant de l'hôtel ""l'amandier"" vaut vraiment le détour car notre chef en plus d'être un grand professionnel il travaille les produits frais, locaux et de saison.
Une nouvelle carte des vins arrive pour bientôt.
Nous avons vraiment hâte de vous accueillir à nouveau à l’hôtel-restaurant Le Pavillon, et merci encore pour ce super commentaire !
Lors de votre prochaine réservation afin de bénéficier de nos meilleurs tarifs n'hésitez pas à nous contacter directement
au: 04 67 39 40 00 ou par mail a: hotel.pavillon@orange.fr

Amicalement, L’équipe de l’hôtel-restaurant Le Pavillon
Cordialement;
le directeur de l’hôtel-restaurant Le Pavillon
M. MOREL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2015

Stayed here the first and last nights of our holiday. One double and one triple room.
On first arrival our plane was delayed, but they kept a table for us in the dining room even though that should have been closed. The staff were super-helpful and friendly throughout both stays.

On second arrival, we got access before the advertised time and on leaving they allowed us to keep both rooms until the afternoon without extra charge - very handy to be able to have a shower before our flight home rather than have all our luggage in the conference room adjacent to reception (although kept locked). Much appreciated.

The rooms were very small, particularly the triple, with no facilities whatsoever (no fridge or anything to make a drink with. Had to keep drinks in the bath! However, it did have fully functioning and effective aircon (very welcome when it's 35 degrees outside) and most comfortable beds (the maids leave little sweets on your bed covers). There is plenty of free parking and free Wi-Fi. The hotel itself is VERY convenient for the airport but so quiet, you wouldn't have known.

The pool was of a good size and clean, with enough loungers (just) to accommodate everyone. Very warm, but then it was very hot weather.

Food was OK though nothing particular to rave about. Reasonable choice of local wines. We would definitely stay here again.

Date of stay: July 2015
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony M, Directeur général at Hotel Le Pavillon, responded to this reviewResponded October 13, 2018
Google Translation

Bonjour R B,

"Nous vous remercions d’avoir choisi l’hôtel-restaurant Le Pavillon pour votre séjour.
Nous vous remercions sincèrement d’avoir pris le temps de publier ce message très positif.
Notre emplacement, qui est tout à fait central, à 3 minutes de BEZIERS et à 8 kilomètres des plages et d'autres attractions que la région peut vous offrir.
La propreté de notre établissement est une priorité essentielle.
Notre restaurant de l'hôtel ""l'amandier"" vaut vraiment le détour car notre chef en plus d'être un grand professionnel il travaille les produits frais, locaux et de saison.
Une nouvelle carte des vins arrive pour bientôt.
Nous avons vraiment hâte de vous accueillir à nouveau à l’hôtel-restaurant Le Pavillon, et merci encore pour ce super commentaire !
Lors de votre prochaine réservation afin de bénéficier de nos meilleurs tarifs n'hésitez pas à nous contacter directement
au: 04 67 39 40 00 ou par mail a: hotel.pavillon@orange.fr

Amicalement, L’équipe de l’hôtel-restaurant Le Pavillon
Cordialement;
le directeur de l’hôtel-restaurant Le Pavillon
M. MOREL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2015 via mobile

This hotel was very nice and our rooms (shared door between 2 rooms for family room) were quiet. The beds were comfortable too. The pool was fine though just off the highway. Upon departure I informed the receptionist that the A/C in one room did not work and various lights in each room did not work either. Instead of 'thank you for letting me know' I was informed that the windows had to be closed. I replied that they were closed and that no one opened any window. Her reply was again ' the windows have to be closed.' I used a broken French to say 'il n'ya pas de personnes que toucher le fenetre.' She reiterated 'the windows have to be closed.' I then thanked her for the explanation and recommended that she check if the windows were closed and then to check the A/C if they were. An annoying end to an otherwise pleasant stay.

Date of stay: July 2015
Thank Sharon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony M, Directeur général at Hotel Le Pavillon, responded to this reviewResponded October 13, 2018
Google Translation

Bonjour cross-culturalist,

"Nous vous remercions d’avoir choisi l’hôtel-restaurant Le Pavillon pour votre séjour.
Nous vous remercions sincèrement d’avoir pris le temps de publier ce message très positif.
Notre emplacement, qui est tout à fait central, à 3 minutes de BEZIERS et à 8 kilomètres des plages et d'autres attractions que la région peut vous offrir.
La propreté de notre établissement est une priorité essentielle.
Notre restaurant de l'hôtel ""l'amandier"" vaut vraiment le détour car notre chef en plus d'être un grand professionnel il travaille les produits frais, locaux et de saison.
Une nouvelle carte des vins arrive pour bientôt.
Nous avons vraiment hâte de vous accueillir à nouveau à l’hôtel-restaurant Le Pavillon, et merci encore pour ce super commentaire !
Lors de votre prochaine réservation afin de bénéficier de nos meilleurs tarifs n'hésitez pas à nous contacter directement
au: 04 67 39 40 00 ou par mail a: hotel.pavillon@orange.fr

Amicalement, L’équipe de l’hôtel-restaurant Le Pavillon
Cordialement;
le directeur de l’hôtel-restaurant Le Pavillon
M. MOREL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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