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Chateau De La Cote
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Reviews (426)
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All reviewschateau deoff the beaten trackold world charmst malolike stepping back in timeantique furnitureexcellent dinnerwalk in showercroissantsminute drivebreakfast roomweddingbrantomelafranceolivercharacter
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Reviewed October 29, 2012

After a long day of travel from Burgundy we arrived at the Chateau de la Cote. We had great expectations bc of the appearance of the exterior and the misleading photos of the interior. The location was very remote, happened to be much too far from the area we had planned to see during our stay. We had booked 3 nights. We informed the desk clerk immediately on arrival that we would only be staying for one night bc of the remote location. The clerk was completely rude and inappropriate in his attitude, saying we would have to pay for the full stay no matter what. When we saw our room, we were also convinced this was not the place for us. We then went to dinner, waiting for one hour and 15 minutes before being served any food at all. the service was beyond terrible. I felt bad for the staff who were clearly out of their element, untrained it would appear.

Let me say, the exterior of this chateau is lovely. the inside is creaky, old, and not at all what one would expect from a chateau property. We have stayed in many chateau hotels in France which have been delightful in every way. This one was not at all. A complete Disappointment.
We left the following morning even though the hotel staff said we would be charged for the full 3 nights. the cancellation policy states that you would only be charged for one night if you cancelled.

When we returned home we contacted our Visa claims department, explained the situation and requested they refund our card for those other two nights. the did an investigation and they did give us the refund.

Room Tip: We had the largest, supposedly best suite in the hotel. It was below par in every way.
  • Stayed: September 2012, traveled as a couple
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3  Thank Bonavent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2012

We spent 3 nights here with 2 children. A beautiful chateau in spacious grounds a little off the beaten track but within an easy drive of Brantome which is full of good restaurants and cafes. The rooms etc are dated but this is almost in keeping with the old world character of the place. We had a Good meal on the terrace one evening. Food was good, service was relaxed and you felt you were eating as guests of the chateau rather than in a restaurant. As with other reviewers we felt the breakfast was overpriced for quite a basic offering so opted to eat elsewhere on the final morning. Overall would recommend as a place to stay if you are looking for old world charm in beautiful surroundings but avoid if you want all mod cons and well appointed rooms. We would certainly go back next time we are in the region.

Stayed: August 2012, traveled with family
Thank Acjd_london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2012 via mobile

This is a beautiful castle, a castle like it should be in France.
When this is said, the service, food and wine prices are not up to standard of the region.
The hotel has a nice pool and some lovely grounds.
An extra 5€ charge for wi-fi acces is not ok in 2012.
In conclusion you should try it out for the castle itself, not for service, food and price.

  • Stayed: August 2012
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Thank Junget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

We stayed one night at this beautiful hotel. We were made very welcome and given a beautiful room at much the same cost as a Campanile( less in fact as we weren't charged extra for our two dogs.
It was a little difficult to find but well worth it - There were some nice looking restaurants in Bourdeilles but we were too tired to go back after checking in . We had a drink in the very regal lounge before eating in the hotel restaurant- A good menu excellently prepared and served- just a trifle expensive!

  • Stayed: July 2012, traveled with family
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Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2012

My husband and I recently spent a night at this beautiful chateau on our way north. We came across it by accident and it was like finding hidden treasure! We had a lovely, comfortable room with a very good bathroom and the staff were very friendly and helpful - sadly their own restaurant wasn't open that evening and so they directed us to the nearby village of Bourdeilles where there was a choice of cafes and restaurants to choose from. We would certainly stay there again - it was extremely good value.

Room Tip: We stayed on the first floor on the front of the building - it was quiet with a lovely view.
  • Stayed: July 2012, traveled as a couple
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Thank SARAH H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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