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“Chateau de la Cote complete disappointment”
Review of Chateau De La Cote

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Chateau De La Cote
Ranked #1 of 1 Hotels in Bourdeilles
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 29, 2012

After a long day of travel from Burgundy we arrived at the Chateau de la Cote. We had great expectations bc of the appearance of the exterior and the misleading photos of the interior. The location was very remote, happened to be much too far from the area we had planned to see during our stay. We had booked 3 nights. We informed the desk clerk immediately on arrival that we would only be staying for one night bc of the remote location. The clerk was completely rude and inappropriate in his attitude, saying we would have to pay for the full stay no matter what. When we saw our room, we were also convinced this was not the place for us. We then went to dinner, waiting for one hour and 15 minutes before being served any food at all. the service was beyond terrible. I felt bad for the staff who were clearly out of their element, untrained it would appear.

Let me say, the exterior of this chateau is lovely. the inside is creaky, old, and not at all what one would expect from a chateau property. We have stayed in many chateau hotels in France which have been delightful in every way. This one was not at all. A complete Disappointment.
We left the following morning even though the hotel staff said we would be charged for the full 3 nights. the cancellation policy states that you would only be charged for one night if you cancelled.

When we returned home we contacted our Visa claims department, explained the situation and requested they refund our card for those other two nights. the did an investigation and they did give us the refund.

Room Tip: We had the largest, supposedly best suite in the hotel. It was below par in every way.
  • Stayed: September 2012, traveled as a couple
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3  Thank Bonavent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 - 59 of 410 reviews

Reviewed August 29, 2012

We spent 3 nights here with 2 children. A beautiful chateau in spacious grounds a little off the beaten track but within an easy drive of Brantome which is full of good restaurants and cafes. The rooms etc are dated but this is almost in keeping with the old world character of the place. We had a Good meal on the terrace one evening. Food was good, service was relaxed and you felt you were eating as guests of the chateau rather than in a restaurant. As with other reviewers we felt the breakfast was overpriced for quite a basic offering so opted to eat elsewhere on the final morning. Overall would recommend as a place to stay if you are looking for old world charm in beautiful surroundings but avoid if you want all mod cons and well appointed rooms. We would certainly go back next time we are in the region.

Stayed: August 2012, traveled with family
Thank Acjd_london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2012 via mobile

This is a beautiful castle, a castle like it should be in France.
When this is said, the service, food and wine prices are not up to standard of the region.
The hotel has a nice pool and some lovely grounds.
An extra 5€ charge for wi-fi acces is not ok in 2012.
In conclusion you should try it out for the castle itself, not for service, food and price.

  • Stayed: August 2012
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Thank Junget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

We stayed one night at this beautiful hotel. We were made very welcome and given a beautiful room at much the same cost as a Campanile( less in fact as we weren't charged extra for our two dogs.
It was a little difficult to find but well worth it - There were some nice looking restaurants in Bourdeilles but we were too tired to go back after checking in . We had a drink in the very regal lounge before eating in the hotel restaurant- A good menu excellently prepared and served- just a trifle expensive!

  • Stayed: July 2012, traveled with family
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Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2012

My husband and I recently spent a night at this beautiful chateau on our way north. We came across it by accident and it was like finding hidden treasure! We had a lovely, comfortable room with a very good bathroom and the staff were very friendly and helpful - sadly their own restaurant wasn't open that evening and so they directed us to the nearby village of Bourdeilles where there was a choice of cafes and restaurants to choose from. We would certainly stay there again - it was extremely good value.

Room Tip: We stayed on the first floor on the front of the building - it was quiet with a lovely view.
  • Stayed: July 2012, traveled as a couple
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Thank SARAH H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2012

My husband and I have just returned from touring the area. The Chateau was a good choice for our 4 night stay. The staff were friendly and helpful, evening drinks on the lawn after a days touring was restful and the pool area was well kept. The drive up to the Chateau was rather narrow but opened out to a lovely first view of the Chateau. We only had one evening meal which was eaten on the terrace at a leisurely pace and provided excellent value, (though we had no bad meals during our visit to France). Our room though perhaps dated reflected the feel of the chateau and we appreciated the lack of chrome and overmodernisation.
We would certainly return if we tour this area again!

  • Stayed: July 2012, traveled as a couple
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Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2012

A wonderful location...quiet rural but close to Brantome and Bourdelles. Our room (23) on the second floor was slightly twee with pink beams. There was no information in the room. The bathroom in the turret was unusual but worked well (unfortunately the shower was very poor) . A spiral staircase lead to the turret roof where we enjoyed our drink before dinner with wonderful views of the surrounding countryside. Dinner on the terrace was relaxed with good value fixed price menus. The food was lovely. We paid supplements for some dishes but it was well worth it.
Breakfast by contrast was disappointing..expensive for relatively simple croissant and fruit.
The overall impression was of a previously superb hotel that as had little money spent on it over the last few years to keep it upgraded.

  • Stayed: June 2012, traveled as a couple
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2  Thank JABOZ5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau De La Cote

Address: 24310 Bourdeilles, France
Location: France > Nouvelle-Aquitaine > Dordogne > Bourdeilles
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Bourdeilles
Price Range: $91 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau De La Cote 3*
Number of rooms: 17
Official Description (provided by the hotel):
At the heart of green Périgord , situated between Périgueux and Brantome, " discover the charm of the past, in one of the most beautiful castles of the Dordogne hotels , whose origins date back to the fifteenth century."17 rooms and suites, spacious and bright , with antique furnishings combined with modern comforts. Each has its own character and offers stunning views over the rolling countryside and the old park . Romantic " les Moulineaux " suite with canopy bed has a private access to the terrace of the dungeon. Absolute calm. Pets allowed .The castle restaurant : generous traditional and gourmet cuisine based on fresh, seasonal and local produce prepared by our chef Marie Verdier . ... more   less 
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Also Known As:
Chateau De La Cote Hotel Brantome
Chateau De La Cote Brantome

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