We were to travel there for a wedding that was eventually cancelled. I called to give three weeks cancellation notice and the manager Kaeten would not cancel our reservation. As a matter of fact he charged our card within an hour of our first cancellation call to him. We paid for a full weekend and never took the trip. He was outwardly rude and lacked any people skills. I would not recommend dealing with that "manager" or the hotel. His Customer Service skills were the most unprofessional I have ever dealt with. In this economy, you must make exceptions to rules knowing you have plenty of time to re-book the room and make your money. And I believe three weeks was plenty of time to do so.
- Official Description (provided by the hotel):
- Close to Lakes Mall, Great Lakes Naval Memorial and Muskegon County Airport Enjoy friendly service and down-home comfort at Baymont Inn & Suites Muskegon hotel. Only two miles from Muskegon County Airport and off Interstates 31 and 96, our non-smoking Muskegon, MI, hotel invites you to explore exciting Lake Michigan-area attractions, including Lakes Mall and Michigan's Adventure. All of our guest rooms have amenities you can depend on to make your stay comfortable, including plush Simmons Beautyrest bedding and refrigerators. Start your day with free continental breakfast while reading your free copy of USA Today. Get in a workout at our gym or go for a swim in our heated indoor pool. Check email in the comfort of your room with free Wi-Fi Internet access or work in our business center. LOCAL ATTRACTIONS Bordering the shores of Lake Michigan, Muskegon offers endless outdoor adventure and excitement - all within minutes of our Muskegon hotel. Feel the thrills of Michigan's Adventure, where you will scream aboard the Shivering Timbers roller coaster or defy gravity on the Funnel of Fear. Climb aboard the Lake Express for a scenic high-speed ferry tour or board the WWII submarine USS Silversides for sunken shipwreck discoveries. Catch a big one aboard a chartered fishing boat or climb to the top of White River Lighthouse for awe-inspiring views. If shopping is your desire, get a dose of retail therapy at Lakes Mall. DINING OPTIONS Choose from a variety of restaurants and local eateries within minutes of our Muskegon, MI, hotel. Dockers Fish House & Lounge serves up fresh-off-the-boat seafood while Hearthstone Bistro Bar & Grill specializes in gourmet sandwiches, salads and made-from-scratch soups. BUSINESS AND EVENT FACILITIES Our hotel in Muskegon, MI, offers a fully equipped business center. ... more less
- Reservation Options:
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- Also Known As:
- Baymont Inn And Suites Muskegon
- Baymont Inn & Suites Muskegon Hotel Muskegon
- Baymont Inn Muskegon