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Baymont Inn & Suites Muskegon
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Reviews (698)
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All reviewssausage biscuitsmonday nightpool and hot tubstaff was friendlyroom was cleanstaying at this hotelfresh fruitfirst floorwould stay againnice staymallchemicalsaccommodationsmeijerhighwayclerkmicrowave
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Reviewed August 12, 2013

  • Stayed: August 2013, traveled on business
    • Service
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Gina L, General Manager at Baymont Inn & Suites Muskegon, responded to this reviewResponded October 7, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 11, 2013

We recently stayed here for my son's baseball tournament, along with the rest of this team. The staff is very friendly and tried to make up for all the hotel's shortcomings, but that is an impossible task. The hotel was understaffed the entire weekend (the front desk person was also in charge of the laundry, the breakfast area and all other needs of guests). The pool area had two drinking fountains that were rusted and filthy, the security door to the outside hallway was broken when we arrived and even thought we told the front desk, it was never fixed during our entire 5 day stay. The rooms are small and dingy looking. There was an odd smell in the hallways and they were very hot. The breakfast room had two tables and is very small, so it was always extremely crowded and there was never any place to sit. The location is convenient, right off the highway and not too far down the road from a large shopping area. If this had been a budget hotel, fine, but it does not have budget prices (at least not during the busy summer months). We ended up checking out two days earlier than planned (as did a few of our other families on the team) and going elsewhere. I'm sure there has got to be someplace better to stay in the area than this!

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mjwingfans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina L, General Manager at Baymont Inn & Suites Muskegon, responded to this reviewResponded October 7, 2013

Thank you for staying with us and taking the time to write a review. We are sorry to hear your stay wasn't satisfactory, and would like to find a way to make your next trip to the area better. The hotel is under going remodeling and upgrades are being done. We would enjoy the opportunity to make your next visit to our hotel perfect for you and your family.

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Reviewed August 10, 2013

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Gina L, General Manager at Baymont Inn & Suites Muskegon, responded to this reviewResponded October 4, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 10, 2013

Stayed: August 2013, traveled with family
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Gina L, General Manager at Baymont Inn & Suites Muskegon, responded to this reviewResponded October 4, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 10, 2013

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Gina L, General Manager at Baymont Inn & Suites Muskegon, responded to this reviewResponded October 4, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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