We recently stayed in Muskegon for 4 nights as the beginning of our vacation. We were very please with the service and attentiveness of the staff. We were traveling with a 1 year old and a 6 year old. Everyone was extremely nice and helpful to our needs and very accommodating. The pool was a huge success at always with our daughter. This was our 3rd time staying at this hotel and we will be back again. It is wonderfully located with the mall and restaurants being just down the road and great access to the freeway.
Thank you for sitting down and taking the time to write a review of our property. I was so pleased to hear that you found our location to be so conveniently located, it sure is nice to be so close to the shopping centers and the restaurants in town. I was happy to hear that you had a chance to use the pool too! Thank you for your kind words about the staff! Everyone here sure tries to make each guest as comfortable as possible. I am looking forward to seeing everyone the next time you are in town.
From the first moment when ignored by the receptionist for 5 minutes whilst she took telephone calls to the last day of three when there wasn't enough food or seats to have breakfast this was disappointing.
The whole place is a throwback to the 70.s.They had replaced the television but had left a gaping hole where the old one was,the worn furniture and carpets were no better.
My advise is give both the Baymont and Muskegon a miss
I am so sorry that you felt as though the person on staff was ignoring you! The front desk position can be a very busy place when the phones are ringing and everything happens at once. I have had a discussion with the front desk staff and they have been reminded to kindly put the guests on the telephone on hold and help those in the lobby first. Let me apologize for that along with the busy breakfast area. We are actively looking into organizing our breakfast area differently for the summer months next year. Hopefully that will relieve some of the congestion in the morning. Thank you for taking the time to write a review for us, it sure helps us to see the areas where we can work to improve. Hope that you stop in the next time you are in the area.