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“Great hotel for visiting the Muskegon area” 4 of 5 bubbles
Review of Hampton Inn Muskegon

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Hampton Inn Muskegon
Ranked #2 of 12 Hotels in Muskegon
Certificate of Excellence
Chicago, Illinois, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel for visiting the Muskegon area”
4 of 5 bubbles Reviewed October 19, 2013

Although the hotel is in renovation, we did not really feel that. Everything was great except the pool area were it was a bit too warm while the water was a bit cold. Perhaps due to the renovations. The service is great. We will go back when/if in the area.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Matei S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert T, General Manager at Hampton Inn Muskegon, responded to this review, December 23, 2013
Dear Matei,

Thank you for taking the time to offer a review on Trip Advisor regarding your stay at the Hampton Inn Muskegon. We are pleased you had a chance to see some of our upgrades in the making! Unfortunately, that did temporarily effect the temperature of the pool room. Now that the renovations are complete, we hope you are able to stay with us and experience more of what both the Hampton and Muskegon have to offer!

Sincerely,

Robert Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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324 reviews from our community

Traveler rating
    168
    98
    38
    14
    6
See reviews for
139
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77
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 19, 2013

Heater/AC did not work, would not even power up. Whirlpool tub was just a tub, when you turned on the pump all it would do was hum. For $129.00 this room was not worth the money. The breakfast area was under construction. We had stayed here before with no issues, this Hampton needs help.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Rodney P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert T, General Manager at Hampton Inn Muskegon, responded to this review, December 23, 2013
Dear Rodney,

We are sorry your stay here at the Muskegon Hampton Inn did not exceed your expectations. Thank you for your input to help us assess what we can and have improved upon since our recent upgrades. We hope you will be pleased to know that the renovations are now complete and in addition to several positive changes, we have a brand new breakfast area. We warmly welcome you to come back and see the strides we have made since being under construction. We hope your next stay is 100% satisfactory!

Sincerely,

Robert Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Bend
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed October 18, 2013

Granted, Hampton usually does a great job at customer service, but tonight this hotel set the bar higher yet! We appreciated that the room was warm when we checked in and the lights were on. The pool was clean and larger than the industry standard. Also appreciated the easy on/off from the highway.

Great job Hampton!

Room Tip: Pick the king with the whirlpool - it is very relaxing and you don't have to leave the room...
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank E B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pharr, United States
1 review
5 of 5 bubbles Reviewed September 25, 2013

Wonderful rooms, great service, good location for shopping or dining or just enjoying lower Michigan anywhere near the lake. The staff was very accommodating when we twice had to modify the length of our stay. Will definitely stay there again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert T, General Manager at Hampton Inn Muskegon, responded to this review, September 30, 2013
Dear John,

Thanks ever so much for your recent stay with us at the Hampton Inn Muskegon and for taking the time to share your review on Trip Advisor. We are so happy we were able to meet the needs of your stay, so much so that you chose to stay longer with us. I myself am new to Western Michigan and I agree that there is so much to see and do around the area. I hope you have a chance to visit with us again soon and experience all that the Hampton Inn and Western Michigan have to offer during your travels!

Sincerely,

Robert Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 22, 2013 via mobile

We have stayed at this particular Hampton Inn many times over the years. Our family lives nearby, and the location is convenient to shopping and dining spots as well. Our most recent stay was this past weekend. This hotel is undergoing a remodel, and the new carpeting, painting, window treatments, furniture, appliances, flooring, and beds are fantastic. We stayed on the fourth floor, where the bathrooms still need to be updated, but the rest of the renovations are completed. I always appreciate the cleanliness and service of this hotel. The staff never fails to be friendly and helpful. It is usually quiet for sleeping as well, and the free breakfast is more than satisfactory. This Hampton location is the best place to stay in Muskegon, whether you are here on business, a family visit as we were, or if you want a great place to relax after a day at the beach. We will definitely be back in the near future.

Stayed September 2013, traveled with family
Helpful?
Thank LCVer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert T, General Manager at Hampton Inn Muskegon, responded to this review, September 30, 2013
Dear LCVer,

Thank you so much for being such a loyal guest of the Hampton Inn Muskegon! It is very uplifting to hear from guests like you who have come to expect a great stay anytime you are in our neighborhood. I am glad you had the opportunity to experience a small portion of the upgrades we are bringing to the property and will be very excited to show you the finished product once we are finished, I’m sure you will like the new look of the bathrooms and the lobby just as much as the rest of the hotel. Thanks again for your kind words and we look forward to having you stay with us for many years to come.

Sincerely,

Robert Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fruitport, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 9, 2013

Construction crews started before 7 am bad spray paint smell. Breakfast is always good and the pool is a good temp but hot tub is always super hot. Staff could use a little more training but overall it was ok.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Carmen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert T, General Manager at Hampton Inn Muskegon, responded to this review, September 30, 2013
Dear Carmen,

Please accept my apologies for the disruption to your stay caused by our recent renovations. I appreciate your taking the time to provide us with your feedback so we can continue to improve our performance while we seek to upgrade our property. It is my sincere hope that the changes we are making to the hotel will be well worth the temporary inconveniences to our valued guests. I hope your travels will bring you back to us again soon so we will have another opportunity to provide you with a clean, comfortable, and upgraded room for the relaxing stay that you should expect from the Hampton Inn Muskegon.

Sincerely,

Robert Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, United States
1 review
5 of 5 bubbles Reviewed September 6, 2013

Excellent hotel and the staff were very helpful and friendly. Rooms recently updated. The breakfast was excellent and the location was close to other attractions. I would recommend this hotel highly for both couples and for families.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert T, General Manager at Hampton Inn Muskegon, responded to this review, September 30, 2013
Dear Mark,

Thank you for taking the time to offer a review on Trip Advisor for your recent stay at the Hampton Inn Muskegon. I am pleased you had a chance to see some of the upgrades we are making during our renovation! Work has been ongoing and we are now adding a great new look to our bathrooms in addition the work already done in the bedrooms. We will also be starting the changes to our lobby and breakfast area as well as the new and expanded fitness center. I hope the next time you are in the area you will have a chance to stay with us again and experience more of what both the Hampton and Muskegon have to offer!

Sincerely,

Robert Taylor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Muskegon

Property: Hampton Inn Muskegon
Address: 1401 E Ellis Rd, Muskegon, MI 49444-9768
Phone Number:
Location: United States > Michigan > Muskegon County > Muskegon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Muskegon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Muskegon 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Discover the welcoming hospitality of Hampton Inn Muskegon, MI, hotel - offering a choice of thoughtful facilities and services. Set in Muskegon near rich forests and stunning beaches, this hotel is close to a variety of popular attractions, including PJ Hoffmaster State Park, The Lakes Mall and Michigan's Adventure Theme Park. Enjoy convenient access to US 31 and Muskegon County Airport, just two miles from the hotel.Enjoy a carefree vacation with a range of comforting amenities included with every stay. Wake up to Hampton’s free hot breakfast. If you’re in a rush, grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Plunge into the heated, indoor pool and feel invigorated with a workout in the modern fitness center. Experience a peaceful night’s rest in a bright, airy guest room. Enjoy having a refrigerator and microwave in every room. Stay connected with free WiFi and make use of the professional business center. ... more   less 
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Also Known As:
Hampton Inn Muskegon Hotel Muskegon
Muskegon Hampton Inn

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