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“Problem free stay” 5 of 5 bubbles
Review of Hampton Inn Muskegon

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Hampton Inn Muskegon
Ranked #2 of 12 Hotels in Muskegon
Certificate of Excellence
Clarkston, Michigan
Level Contributor
6 reviews
3 hotel reviews
“Problem free stay”
5 of 5 bubbles Reviewed April 28, 2013

We had a great stay. We usually stay at conference center down the road but unavailable. We usually choose Hamptons because of their consistency. We found this place to be just what we had expected. We Used the pool. Room was very comfy with everything needed available. Breakfast was excellent with many choices and nice large eating area. We would definitely stay here again.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank stephdw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
    165
    97
    37
    14
    6
See reviews for
139
73
14
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Morristown, TN, United States
1 review
4 of 5 bubbles Reviewed April 23, 2013

please correct the connection to run faster. Thanks! The internet connection takes an unusual amount of time to just browse the internet. When i stay at this Hampton, it is always for business only and for specific business goals. Please help.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Timothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Crosse, Wisconsin
Level Contributor
132 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed April 16, 2013

I stay her a couple of times per year on business. Clean room, comfortable bed, and now have micro & fridge in rooms. Staff friendly and breakfast good. However, this older Hampton is probably due for a renovation. The rooms are getting kind of "worn" and beat up. Carpet fading and stained. Nothing really bad - but she is starting to show her age.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank B W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MuskegonHamptonInn, General Manager at Hampton Inn Muskegon, responded to this review, April 18, 2013
Thank you for taking the time to review our hotel on TripAdvisor. I realize that your time is very important and we truly value your feedback. Guest feedback tells us what we’re doing right and where we have room to improve. We use guest feedback as training tools for our staff members.

Thank you for the feedback. Great news, we are going to be undergoing a FULL renovation beginning in June. We are so excited for the updates and we can't wait to show off the new look.

We strive for total guest satisfaction and it’s always nice when someone takes the time to tell us that we have successfully achieved that goal. If you have a specific team member of ours who really made an impression during your stay, or a “WOW” moment you want to share, please feel free to email me. I will be sure to share your comments with my team. Thank you again for your response, and we hope to see you again soon!

Tara Mack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Purcellville, Virginia, USA
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 14, 2013

Great hotel and hotel staff - welcomed me as a Diamond member and upgraded me to best room. The room was very spacious - had the board room. large bathroom, with excellent comfortable king bed. The staff was exceptionally friendly and had my cab waiting for me exactly at 10:30 AM as I requested 17 hours earlier. $10 cab ride including tip to airport. Enjoyed the recommended Pizza from nearby Greek /Italian restaurant that delivered. Lots of choices if its raining and you don't ant to venture back out.

Less than 10 minutes to airport so easy in and out.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RPO_YO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MuskegonHamptonInn, General Manager at Hampton Inn Muskegon, responded to this review, April 18, 2013
Thank you for taking the time to review our hotel on TripAdvisor. I realize that your time is very important and we truly value your feedback. Guest feedback tells us what we’re doing right and where we have room to improve. We use guest feedback as training tools for our staff members. Thank you for the positive feedback. We strive for total guest satisfaction and it’s always nice when someone takes the time to tell us that we have successfully achieved that goal. If you have a specific team member of ours who really made an impression during your stay, or a “WOW” moment you want to share, please feel free to email me. I will be sure to share your comments with my team. Thank you again for your response, and we hope to see you again soon!
Tara Mack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 4, 2013

Hampton Inn Muskegon is a great place to stay. I lived in Muskegon for 8 years and now live in a neighboring town. Our family still returns to Hampton Inn at least once a year when we come back to visit. I stayed this time with my 3 kids for a "staycation" to go swimming. Lots of plusses for this hotel--no downside that I can see, having stayed here during busy season (summer time and during big regional music fest in town), as well as much less busy times). It's better than comparably priced hotel chains in the area for price/convenience/cleanliness/amenities.

My reference point is other $89-$129/night chains, and this Hampton does well. It is always the place we recommend to friends who are staying in Muskegon, unless walkability to downtown is a must. Plusses of this Hampton: great breakfast, including 3 coffees, waffles, eggs, biscuits/gravy, fruits, cereals, hot oatmeal, etc. They also have "breakfast to go" in sacks if you're in a hurry. Nicest part: they just think of everything, especially if you are bringing a "breakfast in bed" upstairs to sleeping spouse/small children. They had nice containers with lids for everything, so it stacked up neatly on provided trays. Big hit with kids who are used to cheap-o Dad and cold cereal when on the road. Attendant kept things stocked and even offered to help carry a second tray up to room. Nice.

Other hotel plusses: close to intersection of the 2 major highways (E/W and N/S), but not noisy in room that faced highway. Within a mile of the mall, Target, sporting goods store, grocery mega store, gas, major chain restaurants. Within 4 miles of awesome beaches on Lake Michigan. Very short drive to downtown for events/festivals. Pool area was fine-- nothing fancy, but it was pretty clean and was stocked with towels.

Our 2-queen bed room had a large-ish room fridge and microwave. Convenient outlets everywhere for charging devices. Free wi-fi worked great on third floor far from the center of the hotel, no connection issues. Furniture in good shape. Clock radio had MP3/iPod input to plug in devices and play them. Beds were comfortable/clean. Room smelled clean. Staff friendly and competent.

I have been here with my wife and 3 kids under 5, as well as just with wife as a couple, and other times with guy friends staying here to party. Hotel meets needs of all those types of trips. Great place to stay, especially considering the competition in town.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MattL758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MuskegonHamptonInn, General Manager at Hampton Inn Muskegon, responded to this review, April 18, 2013
Thank you for taking the time to review our hotel on TripAdvisor. I realize that your time is very important and we truly value your feedback. Guest feedback tells us what we’re doing right and where we have room to improve. Thank you so much for the detailed review, it was great to see so much informatoin on our hotel. We use guest feedback as training tools for our staff members. Thank you for the positive feedback. We strive for total guest satisfaction and it’s always nice when someone takes the time to tell us that we have successfully achieved that goal. If you have a specific team member of ours who really made an impression during your stay, or a “WOW” moment you want to share, please feel free to email me. I will be sure to share your comments with my team. Thank you again for your response, and we hope to see you again soon!
Tara Mack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Normal, IL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 19, 2013

We visit each year and stay here each time. Room is clean, great to have a breakfast and free internet access, staff is very pleasant. Nothing overly outstanding but nothing even close to unacceptable - just a nice overall stay.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank traxx21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MuskegonHamptonInn, General Manager at Hampton Inn Muskegon, responded to this review, April 18, 2013
Thank you for taking the time to review our hotel on TripAdvisor. I realize that your time is very important and we truly value your feedback. Guest feedback tells us what we’re doing right and where we have room to improve. We use guest feedback as training tools for our staff members. Thank you for the positive feedback. We strive for total guest satisfaction and it’s always nice when someone takes the time to tell us that we have successfully achieved that goal. If you have a specific team member of ours who really made an impression during your stay, or a “WOW” moment you want to share, please feel free to email me. I will be sure to share your comments with my team. Thank you again for your response, and we hope to see you again soon!
Tara Mack
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
2 reviews
5 of 5 bubbles Reviewed March 9, 2013

Hampton Inn in Muskegon, not the easiest Hampton to get to but the staff & hotel are worth the effort.Easy to see from highways, tucked away behing mall.Very friendly and professional staff, clean faucility.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Panamajack21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MuskegonHamptonInn, General Manager at Hampton Inn Muskegon, responded to this review, March 11, 2013
Thank you very much for taking the time to fill out the Guest Service Survey in regards to your resent stay at the Muskegon Hampton Inn. Feedback from great guests such as your self helps us to improve and provide the excellent service that Hilton is known worldwide for.
The management and staff at the Hampton Inn were very happy to hear you had a great stay! Thank you again for your feed back. We look forward to providing that same great service in the future!
Tara Mack
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Muskegon

Property: Hampton Inn Muskegon
Address: 1401 E Ellis Rd, Muskegon, MI 49444-9768
Phone Number:
Location: United States > Michigan > Muskegon County > Muskegon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Muskegon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Muskegon 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Discover the welcoming hospitality of Hampton Inn Muskegon, MI, hotel - offering a choice of thoughtful facilities and services. Set in Muskegon near rich forests and stunning beaches, this hotel is close to a variety of popular attractions, including PJ Hoffmaster State Park, The Lakes Mall and Michigan's Adventure Theme Park. Enjoy convenient access to US 31 and Muskegon County Airport, just two miles from the hotel.Enjoy a carefree vacation with a range of comforting amenities included with every stay. Wake up to Hampton’s free hot breakfast. If you’re in a rush, grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Plunge into the heated, indoor pool and feel invigorated with a workout in the modern fitness center. Experience a peaceful night’s rest in a bright, airy guest room. Enjoy having a refrigerator and microwave in every room. Stay connected with free WiFi and make use of the professional business center. ... more   less 
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Also Known As:
Hampton Inn Muskegon Hotel Muskegon
Muskegon Hampton Inn

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