We spent many NYE at this Comfort Inn tried somewhere new last year but couldnt wait to return for 2012 NYE. We reserved one year in advance for 4 poolside rooms. We called 2 weeks in advance to confirm and went early to guarantee the poolside rooms. When we arrived we were asked to pay more for the poolside rooms plus an additional $25 per person in the room to use the poolside room that included ..extra pool hours and the champagne dj party...no thankyou for our group of families with small children that wouldnt be enjoying champagne nor a party with strangers drinking...so we settled for a second floor room...also we were told "the day of" rules had changed no food in pool area as we had had it many years in the past. At this point we were getting more dissapointed and wanting to go to another hotel but were told we needed 24hr notice to cancel so we stayed. Within 20 min the harrassing of the "security" began they were at our door accusing us of children jumping on the beds.. there was a 1 1/2 year old and 3yr old in the room sitting eating their meal...and in another room older children zombied out to the cable lying on the bed quietly...again they came with the same accusation 5 min later...so we brought our card game to the pool area..main floor...we were surrounded by "security" and if we sneezed they were there to tell us how it wasnt allowed at the pool... we had an infraction about every 10 min... the glaring of the guards at my small children swimming gave me the creeps...at 7:30 we asked for our money and we would leave they asked us to stay and said the security would lay off... upon constant badgering by them we ended up leaving the hotel by 9:30pm told we were reimbursed only to find our credit card double charged!!!! The night was horrible we will never return! So that night they lost 4 rooms ..and place was dead! maybe 6 other families that we saw...overall we felt violated..harrased..wrongfully accused continually other than that the room was clean. Thankyou Sam Dallo for ruining our families New Years Eve 2012!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Orbitz, Choice Hotels, Priceline, Travelocity, TripOnline SA, Cancelon, Cheap Tickets and HotelQuickly so you can book your Comfort Inn Muskegon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn Muskegon Hotel Muskegon
- Muskegon Comfort Inn