Avoid this place like the plague! We had made reservations in town because we were going to local theme park. When we arrived we were told that our room was not available and that they were upgrading us to a suite for the same price, but we had to wait 15 min for them to clean the suite. After a half hour waiting, I asked if it would be much longer, they said it would be another 15 min. After waiting an hour, I was told from the manager who was giving me the suite, that they dont even have a suite with the two beds that I needed, and was going to have to wait an additional 15 more minutes for them to clean a regular room (which i had reserved origanlly). He said he was going to clean the room himself, after a half hour, I was told that wasnt my room after all and would have to wait some more. Meanwhile, I watched a great number of disgruntled guests approach the desk.
On a normal day, I would have left after the first half hour, however it was 10pm and i had two little ones with me. Also, every other hotel in town (and near town) was booked. I had looked while waiting.
Needless to say it was 130 am by the time my family was in the room they had just "cleaned". I challange that they did more than change the top sheets. grosse.
I would not advise you to use this hotel because I had ample time in the lobby to hear the multitude of guest complaints, both the night I was waiting (three hours in the lobby)and in the morning as I was leaving.
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- Also Known As:
- Comfort Inn Muskegon Hotel Muskegon
- Muskegon Comfort Inn