We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Convienant Comfort”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Quality Inn & Suites
Ranked #9 of 12 Hotels in Muskegon
Reviewed June 16, 2011

My Mother was hospitalized nearby and rather than drive back and forth during this tenuous time, I stayed at the Comfort Inn near by. The receptionist was very nice and I mentioned my reason for staying which surprisingly got me a lower room rate. The room was clean, bed was comfortable and the continental breakfast was sufficient. My room was near a side entrance so I could park close and come and go using my room key rather than entering through the main entrance each time. This hotel fit my needs and would likely stay there again if circumstances warranted.

Room Tip: Discount available for Mercy hospital guest
See more room tips
  • Stayed: March 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank diannasheart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (221)
Traveler rating
Traveler type
Time of year
Language

193 - 199 of 221 reviews

Reviewed May 29, 2011

There were many problems with our stay...all were minor, but the hotel is old and not kept up. The hallways are not well lit and very dirty...the carpet was falling apart....stained furniture in our room...breakfast wasn't very good-it was below a standard level. Next time I go to the theme park...I won't stay here

  • Stayed: May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 2kidsfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2011

Myself, 4 kids and two other adults stayed here for 2 nights. It took 20 minutes to check in because there was only one person behind the desk and she was "new". Got up to our rooms and they were not adjoining like we asked. This was corrected but the second set of rooms had a TV and phone that was not working. Spent several hours back and forth trying to get this fixed. No luck . The next day we insisted on new rooms. They provided them but when we went down to pay we were told that our credit card was accidentally charged TWICE for the rooms. This is after we paid in cash. They would not refund the cash and told us it would be 3-10 days for the refund on the card. In the mean time my account did not have the over $400 they charged it and now I have to pay overdraft fees. To top it off the pool was over run with a birthday party and the breakfast buffet was a joke. People actually stood around looking at empty serving dishes while the housekeeping staff were eating plates of food at the front desk. I can only assume this was the food that was meant for the customers. We were charge over $600.00 for a two night stay in an under staffed, under supplied, and run down hotel. WILL NOT STAY HERE AGAIN!!!!

  • Stayed: May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank heatherjean_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2011

this is a good hotel near services in Muskegon. The hotel staff is helpful. The hotel is currently under a renovation and therefore there is some construction on the first floor. But they said it will soon be over and then it will be better than before.
breakfast is okay, too.
We have stayed this hotel 3 times a year and everytime it has been okay, no problems for the past 3 years.

  • Stayed: January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank travel_ny_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2011

We made this trip on short notice for a death in the family.
The staff was great - Becky at the front desk was amazingly professional and very helpful.
The hotel is not much to look at from the outside, but has a nice indoor pool with hot tub. There is also a pool table, air hockey table, and lots of chairs & tables in the large rec room area which included the pool.
Nice complimentary breakfast!

  • Stayed: February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank housevet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2011

We have family in the area and have been coming to this area my whole life in the summer and winter. We have stayed at just about all the hotels in the area and we love this one the best. That's why we keep coming back. The staff is excellent. Our room is always nice and clean. The pool area is hugh with a great hot tub. Breakfast is on the higher side of good.

Combine all that with great rates -- what's not to love!!

  • Stayed: February 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ladyd1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2010

We don't do a lot of traveling, but when we do, we expect our hotel to have good service and to be clean. It is a VERY dingy hotel! It seems like it was recently updated, but its extremely dirty from the windows, to the carpets, to the breakfast area. How hard is it to wipe down the windows and use a carpet cleaner?
They have two pool areas, which were less than desirable. Most of the video games are in disrepair, the pools hadn't been skimmed, and the furniture was dirty.
There was a small fitness area, but the machines were dirty, not maintained, and there was any immediate access to water.
We were so disappointed that we checked out the next day and went into Ludington. To be honest, the whole town of Muskegon seems to be the same way except for some of the nicer areas along the coast line.
My advice? Go somewhere else!

  • Stayed: August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank edgertd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Muskegon hotels
3.7 mi away
Shoreline Inn & Conference Center, an Ascend Hotel Collection Member
2.5 mi away
Baymont Inn & Suites Muskegon
3.4 mi away
Holiday Inn Muskegon
Holiday Inn Muskegon
#4 of 12 in Muskegon
368 reviews
Show Prices
Show Prices
Show Prices
3 mi away
Hampton Inn Muskegon
Hampton Inn Muskegon
#2 of 12 in Muskegon
392 reviews
3.9 mi away
Fairfield Inn & Suites Muskegon Norton Shores
2 mi away
Travelodge Muskegon
Travelodge Muskegon
#7 of 12 in Muskegon
307 reviews
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites

Address: 1675 E Sherman Blvd, Muskegon, MI 49444-1817 (Formerly Comfort Inn Muskegon)
Phone Number:
Location: United States > Michigan > Muskegon County > Muskegon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 Hotels in Muskegon
Price Range: $73 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 116
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Priceline, Orbitz, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Muskegon Hotel Muskegon
Muskegon Comfort Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing