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“Skip if possible”

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A Victory Inn & Suites
Ranked #11 of 12 Hotels in Muskegon
A TripAdvisor Member
“Skip if possible”
Reviewed June 20, 2005

We arrived at this Best Western after booking two nights on June 19th & 20th. The pictures on the web are deceiving. The neighborhood and hotel building are starting to get run down. The pool was cold and the pool restroom had mold growing in it. The ice machine on the 4th floor didn't work. When we asked about a remote for the t.v. we were told that if we didn't have one, then they didn't have one at the front desk. At around 8:00 on the first morning, the fire alarms went off. I called the front desk and she said they were going off on all 4 floors. I asked if we should exit the building and she said, no, that someones shower steam had set it off. This was not a pleasant way to be wake up! The so called free breakfast was a joke. One toaster didn't even work and there were not even cups for the orange juice. There was also little food there. The front desk lady Esther was very rude when we inquired about having our garbage dumped and towels brought up because we had missed the housekeeping crew. A nice lady from housekeeping named Wanda was very accomodating however. Thank goodness we recieved a "manager's special" on this room of $49.99 because we almost counted our losses and went home after this experience.

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102 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
Reviewed April 28, 2005

We were a bit disappointed when we discovered that this hotel was the local hang out for teens on the weekends. We were there for the entire weekend & were surrounded by teen parties. In our little corner alone there were 4 rooms w/ hotel parties going. People in & out all night, slamming the doors, yelling in the hallway, etc ... We did not complain, so I'm not sure how the staff would have responded. However, our room was located just down the hall & in eye sight of the front desk, so I'm sure they had to know what was going on.

We had requested a room w/ a refrigerator, when we checked in there was not one in our room, the gentleman at the front desk promptly had one brought to our room.

The heater/air-conditioner is one of the older "under the window" units. It was very unpredictable & we were up & down all night trying to adjust the temperature. We had the air-conditioning on & at one point during the night the heat kicked on.

The shower was also a bit of an issue. The knob controlling the water temperature seemed to be broken ... you could turn & turn & turn to the left & the water just would not get hot. Then, all of the sudden it would decide to get scalding hot & you could not get it to cool down.

All in all, if you're just looking for an inexpensive place to stay while in Muskegon, the Best Western Park Plaza is okay. If we ever go back, we will stay at either the Holiday Inn downtown or near the Mall in one of the newer hotels.

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 7, 2004

This is a steal, the rooms were great. The staff was great. It has the largest pool in Muskegon, MI; my kids loved it! You've gotta stay there when in Muskegon!.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about A Victory Inn & Suites

Property: A Victory Inn & Suites
Address: 2967 Henry St, Muskegon, MI 49441-4013
Location: United States > Michigan > Muskegon County > Muskegon
Amenities:
Free Breakfast Free Parking
Hotel Style:
Ranked #11 of 12 Hotels in Muskegon
Price Range (Based on Average Rates): $
Hotel Class:2 star — A Victory Inn & Suites 2*
Number of rooms: 111
Official Description (provided by the hotel):
Newly-remodeled spacious guest rooms are well-appointed with all the conveniences you depend on away from home. We hope you enjoy being out guest! ... more   less 
Reservation Options:
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Also Known As:
Victory Hotel Muskegon

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