We arrived at this Best Western after booking two nights on June 19th & 20th. The pictures on the web are deceiving. The neighborhood and hotel building are starting to get run down. The pool was cold and the pool restroom had mold growing in it. The ice machine on the 4th floor didn't work. When we asked about a remote for the t.v. we were told that if we didn't have one, then they didn't have one at the front desk. At around 8:00 on the first morning, the fire alarms went off. I called the front desk and she said they were going off on all 4 floors. I asked if we should exit the building and she said, no, that someones shower steam had set it off. This was not a pleasant way to be wake up! The so called free breakfast was a joke. One toaster didn't even work and there were not even cups for the orange juice. There was also little food there. The front desk lady Esther was very rude when we inquired about having our garbage dumped and towels brought up because we had missed the housekeeping crew. A nice lady from housekeeping named Wanda was very accomodating however. Thank goodness we recieved a "manager's special" on this room of $49.99 because we almost counted our losses and went home after this experience.
- Official Description (provided by the hotel):
- Newly-remodeled spacious guest rooms are well-appointed with all the conveniences you depend on away from home. We hope you enjoy being out guest! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Cancelon, Expedia, Hotwire, TripOnline SA, Cheap Tickets and Travelocity so you can book your A Victory Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Victory Hotel Muskegon