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“Good Position But Quite Noisy” 3 of 5 bubbles
Review of BEST WESTERN Las Mercedes Leon

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BEST WESTERN Las Mercedes Leon
Ranked #5 of 15 Hotels in Leon
Worcestershire, United Kingdom
Level Contributor
150 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Good Position But Quite Noisy”
3 of 5 bubbles Reviewed March 20, 2014

This colonial style hotel is well positioned in the heart of Leon but it is built around an interior courtyard which means the rooms can very very moisy. They also lack exterior windows which makes them rather gloomy. As the windows opene out onto the corridor they remained shut or curtained for much of the time which also decreased the amount of light.
There seemed to be a lack of decent restaurants in Leon and the hotel itself only had a small coffee shop. Breakfast was rather modest so you could leave feeling quite peckish!

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dirk49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odon1Silva, Gerente at BEST WESTERN Las Mercedes Leon, responded to this review, July 7, 2014
Google Translation
Reciba un cordial saludo de parte de todo el staf de BEST WESTERN Las Mercedes León.

Muchas gracias por su comentario sera bienvenido en nuestro hotel siempre, sentimos mucho escuhca r que su estadia en nuestros hotel no fue muy placentera pero le informamos que hemos mejorado nuestros servicios en todas nuestras areas incluyendo el desayuno ahora contamos con mas de 4 tipos de desayunos en nuestro menu.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
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English first
Waterloo, Canada
1 review
5 of 5 bubbles Reviewed February 18, 2014

We have been staying at this hotel for a few years and plan to return again and again. We travel to Léon every year for mission work and have very high needs - and all of these needs are either met or exceeded. The food is great, the service stellar and the accommodations comfortable. The hotel management also has great connections in the community and refer us to great restaurants in the area who can deal with a group as large as ours.
No matter what your reason for visiting be sure to stay at this hotel which is located just a few steps from the cathedral and central court.

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odon1Silva, Gerente at BEST WESTERN Las Mercedes Leon, responded to this review, July 7, 2014
Google Translation
Reciba un cordial saludo de parte de todo el staf de BEST WESTERN Las Mercedes León.

Muchas gracias por su comentario y los estaremos esperando todos los años para nosotros es un honor tenerlos aca y que disfruten su estadia al maximo nuestro personal esta altamente capacitado para atender todas las nececidades de nuestos huespedes.
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Bethany, Illinois
1 review
4 of 5 bubbles Reviewed February 16, 2014

This hotel is a great location and a great value. The staff is awesome!!! This was my second year staying here while on a mission trip. We had extra luggage with school supplies etc. and the manager let us keep all of our extra things in his personal office for the week. The staff is always very polite and helpful. I've seen people complaining about breakfast but I don't have any complaints about that. Best coffee in the world!! Overall a good experience. Thank you!

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jessi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odon1Silva, Gerente at BEST WESTERN Las Mercedes Leon, responded to this review, July 7, 2014
Google Translation
Reciba un cordial saludo de parte de todo el staf de BEST WESTERN Las Mercedes León.

Muchas gracias por su comentario y conciderese bienvenida en nuestro hoteles cuando usted quiera, nos sentimos muy honrados de que nos concidere un gran hotel nuestro personal siempre estara para ayudarles siempre que usted lo desee y acerca del desayuno ahora contamos con mas de 4 tipos de desyunos para que el huesped se deleite con ellos.
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Umberleigh, United Kingdom
Level Contributor
154 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed February 7, 2014

We arrived (15 of us) after a long day on the road from Granada with stops for sightseeing on the way. My wife and I were lucky to be the first to check in and were given a room on the ground floor that was little more than a box. I immediately asked for a different room and got a better one on the first floor (that is one flight up if you are American) that was considerably better – sorry for the couple who were allocated the room I refused to take. This second room was adequate, more space, nice bed, TV, wi-fi, telephone and coffee making equipment but no free bottle of water as indicated in thier publicity. Small window looking out onto the interior courtyard and only one wooden chair to serve both of us. Energy saving lighting but more than adequate and a small lamp at the desk for working. No water at all until 6 p.m. and then the wash basin leaked. Good night’s sleep, woken, as everyone else has reviewed, by the siren blast at 7 a.m. Breakfast was served in the corridor and was slow to arrive – there was another group in the hotel and only one young girl serving. It comprised a couple of pieces of fruit, something that resembled scrambled egg and, you’ve guessed it, gallo pinto. Coffee was served at the table but as no second cup was forthcoming I fetched our own from the little alcove that made do as a kitchen/serving area. Staff were helpful but not wearing anything that looked like a hotel uniform. Our remarks on location and nearby eating place are similar to those of other reviewers. Best Western, I ask you once again to rethink your franchising system and apply more rigorous standards.

Room Tip: Do not accept a room on the ground floor. All rooms have limited or no outside views
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  • Stayed February 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank trevorbart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odon1Silva, Gerente at BEST WESTERN Las Mercedes Leon, responded to this review, July 7, 2014
Google Translation
Reciba un cordial saludo de parte de todo el staf de BEST WESTERN Las Mercedes León.

Muchas gracias por su comentario y conciderese bienvenido en nuestro hoteles cuando usted quiera, lamentamos escuchart que su estancia en nuestro hotel no fue del todo plasentera y le prometemos que hemos mejorado mucho nuestra calidad tanto en alojamiento como en calidad del servicio sobre nuestros desayuno ya tenemos mucha mas variedad en el con mas de 4 tipos de desayunos sobre la botella de agua solo tenia que pedirla en recepcion y se le ubiera entregado a usted y su esposa en ese mismo momento le prometemos que en su proxima estadia quedara mas que satisfecho con nuestro servicio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed January 19, 2014

I never left a review on tripadvisor but this hotel deserved to be mentioned. As a travel agent I stayed at plenty of hotels around the world. When I arrived I was told my reservation wasn't available because of a "glitch" on the website and that the only room available was quite literally next to the kitchen. Being that it was late in the evening and most hotels booked I accepted. In fact the manager "comped me" for the windowless room. The internet wifi didnt work in the room (and poor connections outside the room) so had to go to the coffee shop next door. What realIy bothered me was that fact I was charged for breakfast (gallo pinto anyone?) after the fact, despite being included in my original reservation. I will make sure my clients stay as far away from this hotel

Room Tip: Room in another hotel
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  • Stayed January 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank TravelAgent90210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaBW1, Gerente at BEST WESTERN Las Mercedes Leon, responded to this review, October 16, 2015
Dear Travel Agent

On behalf of all the staff working at Hotel Las Mercedes Leon pedrite we want our sincere apologies, your comment and your customers satisfaction is very important to us. Indeed we had flaws in our system at the time of capture your reservation. All rates include breakfast now which is a menu of four different dishes.
Please feel free to contact us directly at the hotel, we want you back with us. We want to make it right for you, your complete satisfaction is our main goal.
thank you very much and please contact us. We want to show how we've improved, you are Welcome back..
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Los Angeles, California, USA
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed January 17, 2014

It is a nice place with basic accomedation and indeed very helpfull and friendly staff, mainly frond desk staff. It is located right in the center of the city. It is also a great value. Breakfast is not that great (I am not sure if they meet B/W standards!). The high speed internet access in the rooms did not work the night we stayed there.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank aabi_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odon1Silva, Gerente at BEST WESTERN Las Mercedes Leon, responded to this review, July 7, 2014
Google Translation
Reciba un cordial saludo de parte de todo el staf de BEST WESTERN Las Mercedes León.

Muchas gracias por su comentario y concidérese bienvenido cuando lo desee nos sentimos honrados de que alla disfrutado su estancia en nuestro hotel y le informamos que hemos mejorado mucho en todos nuestros servicios incluyendo en el area de el desayuno hemos incluido mas de 4 tipos de desayunos a la carta de los cuales podra disfrutar en su proxima visita.

Gracias.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed January 12, 2014

We stayed at the BW because the hotel we originally booked (Hotel Azul) said it had aircon (on its website) and when we got there it did not. So my sister and her family (who don't care about such things) stayed there while we went up the street to BW. We got a good deal (negotiate - don't just take the rack rate) at BW. At first, I thought it seemed totally charmless. No real décor and very dated. However, it was very quiet, the bed was super comfortable with good quality bedding, the air-con was quiet and much needed since Leon can be pretty hot and stuffy. The breakfast was decent and the location is great. The hotel had private and safe parking for our car and the desk guys were very nice. The internet wasn't great but they gave us the password for the café next door which was fine.

I did get pretty well acquainted with Hotel Azul and even though it had much more style and charm, I was happy with our choice as our room was very quiet, cool and comfortable and the BW breakfast was much better than Azul's.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank LDJKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odon1Silva, Gerente at BEST WESTERN Las Mercedes Leon, responded to this review, July 7, 2014
Google Translation
Reciba un cordial saludo de parte de todo el staf de BEST WESTERN Las Mercedes León.

Muchas gracias por su comentario y concidérese bienvenido cuando lo desee nos sentimos honrados de que alla disfrutado su estancia en nuestro hotel y gracias por conciderarnos uno de los mejores hoteles le invitamos a que vuelvan a hospedarse nuevamente con nostros en su proximo viaje a nicaragua.

Gracias.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Las Mercedes Leon

Property: BEST WESTERN Las Mercedes Leon
Address: Metros Norte Catedral 50, Leon, Nicaragua
Location: Nicaragua > Leon Department > Leon
Amenities:
Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Leon
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Las Mercedes Leon 3*
Number of rooms: 20
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